Kevin Cohen Plumbing

Samantha M.

After calling in the morning with a non-emergency they show up hours after scheduled appointment to fix a leak! They persist to charge us for after hours and I told the people who showed up that we called in non emergency and scheduled during normal hours! They didn't care and continued to charge us after hours! So I will never give them business again! Please be warned and don't let them do this to you

Jennifer S.

Travis Jones replaced the shower/bathtub fixtures and fixed the drain and he was both professional and friendly. My mom has dementia and is usually uptight about strangers in the house, but his demeanor was so nice and friendly and professional that she hardly noticed him. I appreciated how clearly Travis explained what he proposed we do and left me to decided based on all the information. So glad I didn't use YouTube to try to fix the fixtures myself!!! I'll sleep well tonight for the first time in ages (no dripping sound) thanks to Kevin Cohen Plumbing and Travis Jones.

Lobelia T.

When I bought the house, the realtor recommended Kevin Cohen Plumbing, and it's no wonder. I've called them on two occasions so far, and they were very skilled and informative. I'm definitely going to call them again to mark a few things off the inspection report.

Jeannine W.

Just wanted to give a shout out to these guys. From the time we made the call to the time of service the communication was fabulous, the guys were on time and they fixed the problem while being respectful of my home and property. I would definitely use these guys again. They take pride in their work and love what they are doing. Great customer service.

Beth G.

the most incompetent, over priced useless plumbers I ever hired..they sent two men to do a one man job... from beginning to end my experience with Keven Cohen Plumbing was a night mare.. I would never ever call them again.... they sent two guys to do my job who sat on their hands and padded the hours, took a break to buy parts or probably go eat donuts on my dime... it was misery....

Pam S.

This company might do a decent job but aren't fair on their plumbing prices! Won't be doing business with someone who charges such crazy high prices!

Molly I.

3/13/18. I received an apology and was told they will void service call charge. Was a better ending to an overall bad experience and waste of my time. Earn upgrade to 2 stars for office staff.
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Technician (not even a plumber) arrived and had no idea about ball stem system of single lever shower. I had already purchased kit w parts from delta.
Not only did technician not recognize the components, but confirmed had never done it.
Then quoted a charge $175 to figure it out. NO WAY!!! The young technician man had not been trained with this older stem ball shower single handle system. Said ""was going to charge so much because he might run into a problem"". I called for a plumber. Not an unsupervised, untrained technician.
Now a week later KC sends me an email invoice and they want to charge me a $59 for technician coming to my door who was clueless.

GO WITH PETERSEN PLUMBING who switched out gaskits/springs in 15 minutes. Both the senior plumber and apprentice knew exactly what this ball stem single lever shower system was and did the repair quickly. PETERSEN PLUMBING was just over 1/2 of the quoted cost too.

Eric B.

1.Did terrible work that damaged my kitchen floor.
2. Accepted responsibility for repairing it after 10+ calls to their corporate service line with outsourced agents and talked to a real human..
3. Found out how much it cost- KC plumbing denied responsibility
4. Sent the plumber that did the damage to my home to decide whether or not they did the damage
5. Plumber who did terrible work resulting in a leak, told me it was my fault
6. 10+ calls to their corporate service line with outsourced agents and talked to a real human
7. 1 month later, General manager agreed to pay for the damages
8. I pay to have the damage repaired
9. Kevin Cohen plumbing refuses to pay for damage
10. 10+ calls to their corporate service line with outsourced agents and talked to a real human
11. Refused to pay for damages and refunds my money for the repairs after stating that they ""will beat me in small claims court""

Hire real people who do their work with integrity

Mel H.

I called Cohen Plumbing to change a water pressure regulator valve. I did all the grunt work by digging and cutting through roots to expose the pipe and chipped off a thick layer of corrosion. I was worried the corrosion might cause the pipe to break if I tried to finish the job myself so I called Cohen Plumbing. My worries were unfounded as they easily changed the regulator in about 40 minutes. My complaint is that the charges were excessive; $394 for so little work.

Dorothy C.

We called this company because we didn't have hot water flow in the shower and our regular plumber was not available and it was Friday and didn't want to wait until Monday to get fixed. We have seen lots of Cohen vans in town so decided to call them. We were told there was a $59 fee for an estimate but if we have them fix the repair, that fee would be removed. It took the plumber 30 minutes to change the cartridge in the shower valve and charged us $272.05 plus the $59 fee for a total of $331.05! I asked what their hourly rate was and Rich said they didn't have one only a flat repair rate for the job. I asked what the cost of the cartridge part was and he said they don't itemize bills....just charge a flat repair cost. When I mentioned that we were told the $59 would be deducted from the repair he said they don't do that and was going to talk to the office about it, but since we were told they would do it he removed the $59 charge. We understood that the $59 would be deducted from the service repair and only would be charged if we decided to not have them do the repair. We were not told it was in addition to the repair! $272.05 is a VERY steep price for a 30 minute repair when the cartridge is sold at the hardware store for $30! This company responds to calls quickly and are very professional at the service call; however according to other reviews, Kevin Cohen Plumbing is overcharging customers and we will not use them again. There are a lot of plumbers in the area we will use someone else when our regular plumber is not available. We will not refer anyone to this company!