Kevin Cohen Plumbing

Ryan S.

First, credit for them coming out on Thanksgiving to do a refrigerator water line repair. And the plumber was quite friendly. Mind you, they do have a pretty hefty surcharge for working on a holiday.

The problem is, the leak was caused by some home repair workers that had been here, yet the plumber wrote up in his bill to them that he didn't think they caused it, meaning I'm being footed with the $700 bill! Seems a little conflict of interest-y. And dishonest. Plumber never told me he was going to report back to the contractor, nor tell them ""oh, I don't think they caused this"". Huh. I didn't know my plumber was also a metallurgist.

It's a shame, because they basically ""own"" the Eugene market, but I certainly won't be recommending them again.

So, summary: Work decent, business practices pretty darn unprofessional.

J P.

Quoted me a two person job for a full day $1,200. Told me I needed a permit. I had two other bids. Did not need a permit. Had the work completed by licensed plumber for $450.

Lisa E.

My 75 gallon gas water heater went out this weekend. Replacing it was too big a job for the plumber i usually use and he recommended Kevin Cohen plumbing. I called them on Monday and they were able to get somebody out first thing Tuesday morning. They arrived on time, were extremely professional, gave me a bid, and did the job quickly and efficiently. Very happy with their service.

Lisa B.

Excellent response!! Came home from vacation and discovered a water leak from the main line. We called two other plumbing services, left messages and never received call backs. I then remembered that Kevin Cohen does a lot of work for the company I work for so we called. I was put right through to Anthony who was on call and within the hour he was at our door. I was a little nervous because it was a Saturday and was expecting this to cost a lot. Anthony was very helpful in explaining the situation and exactly what it would cost upfront. I was pleasantly surprised when he told me how much and very very pleased with the quality of the work!! Highly recommend!!

Michelle M.

I felt I had to write a review after receiving such terrible customer service from Kevin Cohen Plumbing. They replaced a pressure tank for me to the tune of $845 - tank not included (I paid for that separately.) The guy who was supposed to install it was sick, so they sent a different guy who had no idea what to do for this install. Four hours and waaaaaay too much money later, when the work was ALREADY done, they bring me the estimate and tell me I have to pay it. I did, but disputed the amount they charged, and they did refund $225 to me, but two other plumbing companies have since looked at the install and noted it could have been done in an hour, if the plumber had known what to do. I also need a filtration system, so Kevin Cohen sent two estimates, both high for the industry and no better than their competitors. I requested the water test results from Kevin Cohen plumbing today....wait for it.....they told me they won't release the results to me unless I HIRE them to do the filtration tank install. Wow, I was stunned by their response (and I asked nicely, I was cooperative, I am honestly a nice person, but not when I'm being ripped off.) I initially had Kevin Cohen Plumbing come out to my house because 3 different people suggested them. Please be cautious if you plan to hire this company. They talk a great talk, but they do NOT provide the service nor the value they claim to. Don't be ripped off, there are other companies that do great work for a reasonable amount of money and I will definitely NEVER hire Cohen Plumbing to do ANY of my work ever again. I will tell all my friends and family to carefully consider the plumbing company they choose. You deserve the same warning of caution. Happy plumbing company search to you!

Josh F.

Beware of this company!! They sent a rookie to my house did not fix the problem could not give me an explanation of what was wrong and charged me $160.00. if your into throwing money down the toilet call this company.

Jayson E.

Third attempt to use this company and they didnt live up to their logo.
Called on a rainy sunday, my main waterline is galvanized and old falling apart. Been patching the best I know how but with little sleep, cold n wet I called to get a professional to patch and hold till a later date and a new line could be installed.
Over the phone they basically said they couldn't help me, a patch probably wouldn't work and plus it was Sunday and they just couldnt do something like that on a Sunday.
The man stated he could come out but he would then charge an hourly rate and not guarantee anything!
I called another plumber after i couldnt get anywhere with the man on the phone who truely wasn't going to work on a Sunday.
Other plumber came and fixed in less then a hour by patching with a garden hose from pressure tank to home!
Other company will definitely be getting a great review!

Susan N.

Steer clear of this company. At first I was so impressed by this plumbing company. I am out of town and my faucet breaks. In one hour, the service person diagnosed the leak under my kitchen sink as a broken faucet, checked my washer and replaced a faucet in my bathroom. The best $129. I ever spent...or so I thought. Upon returning to town I schedule them to return and replace the ""broken"" faucet in the kitchen. They did not send the same gentleman out. That was my first mistake. I literally found him wondering around my front hall lost - twice. He informed me he could not install the faucet because the countertop was too thick...when I suggested he drill the hole deeper...it was a revelation...but, he wasn't sure he could do it. This really should have been when I pulled the plug on this fiasco, but I was still convinced these incompetent idiots were ""good plumbers"". I was beginning to wonder if this guy was a real plumber. I was later to learn he wasn't a trained service plumber...just somebody from the office whom they sent out. Next, I asked him to take a look at a drippy faucet in the bath tub. I came in about twenty minutes later to find he had disassembled the entire faucet, knobs, and shower head....and that he did not have the ""parts"" to put it back together. After four hours, he left leaving my house in shambles. That is when I called the service manager and was informed he wasn't a service plumber...surprise surprise. I informed the manager I was not going to pay for 4 hours labor just because they sent someone out who did not know what he was doing. He said my bill would be adjusted. The next day they sent someone out to put my house back together. It took them 1.5 hours...all over a drippy faucet. I received a bill in the mail for $495.00....to replace a faucet and look at a drippy faucet. I was outraged. But, the story gets even better. After I calmed down, I sent them a check In Sept 2015. I never noticed...but the check was never cashed. This month August 2016, the turned me over to a collection agency. NEVER use this company...you can fix it better yourself. Oh, I almost forgot...the kitchen faucet was not the source of the leak and I had to call another plumber to fix a month later it at a cost of $250.00....

Doc S.

""...and the surrounding area."" - Don't believe it. They came out to Springfield during evening hours to auger my toilet for 10 minutes for the highway robbery price of $187.50! Oh WAIT IT GETS WORSE! Out of Eugen surcharge of an extra $100 and a $15 charge for using the auger. Total, $302.50 for 10 minutes worth of work. DO NOT USE Kevin Cohen Plumbing!

For NIk:
Date 10/31/2014
""Toilet in east bathroom Plugged ran auger to clear, Recommended new toilet if problem returns.""\
Auger $15
Plumber 2.5 Hrs (How they folded in the surcharge) @ $115 = $287.50
TOTAL $302.50

Joan F.

Used this company and they were extremely professional, 10 minutes early, and the service guy Levi explained everything that needed done. I authorized the fix and he was done in about 20/25 minutes. Was told they would be calling me early next week with a bid to do some service work on a tub. Will be using them in the future.