Kettle Moraine Heating & Air Conditioning

Don M.

While I can't judge the Quality of their work, my rating is based on trying to get them to reconnect a radiator in my living room. They submitted a bid last year which I would have accepted, but some medical issues intervened.I tried to contact them in June to see if the bid was still valid, but if not they could submit a new bid. Despite voice messages, their associate would not return my calls. I finally called the main office and they informed me that the service call (for a re-bid only) would cost me some $189 + tax. I asked them why their ads said ""free estimate""? Apparently, the""free estimate"" only applied if you wanted a bid on a new heating or AC system. I can't see where coming out to inspect my issue would cost them any more than a call to bid for an HVAC system. If I can't make easy contact with them for my job, I can hardly judge the quality of their work.

Ronnie K.

Way overpriced compared to others I've spoken to. This was 2 years ago we had a furnace and ac installed. Salesman came in with his computer and prices and I nearly crapped my pants when I saw it would be $12,000 to replace both. Just spoke with some recently who had both replaced in a comparably sized house and same Lennox units. He paid $7500 for both units. So I don't know why they charged so much and we didn't try to Jew them down and figured that's what it costs to replace. I wish we would have gotten several quotes but I was honestly like just do it we need ac and they did come the next day to install. I guess you will never see a price breakdown of their work but $5000 more than what another local hvac company will do is ridiculous in my opinion

Kitty O.

Amazing experience! Bought & installed a new air conditioner. Initially we were just going to get estimates but the knowledge of Timur (service rep) was exceptional. My air conditioner was installed the same day with an amazing crew. Highly recommend!

Sarah M.

Had Kettle Moraine put in a new furnace and air conditioner. We wanted to move our furnace from one side of the basement to the other, and they quoted accordingly. On the day of the furnace install they didn't even bother moving it. They installed it and were about to leave when my husband came home and demanded that they do the job we were quoted for. Also they installed a new air conditioner and didn't fill the AC unit with Freon, it was half full. I had someone else out to tune up our unit and they brought it to my attention. Not trusting when it comes to this company.

Heidi S.

Absolutely the best experience from servicing our air and heat to the installation of our new split system, in our new addition! Always top notch and professional! I would recommend this team of wonderful, friendly, knowledgeable and professional people to everyone!

Bob G.

We selected Kettle Moraine Heating & A.C. for our pre-season check-up. Service man Shaw showed up with a helper and the first thing they did was check the thermostat, I thought to make sure it was set for heating. 10 minutes later they were back with the bad news that the system would not start and needed $600.00 worth of repairs. Now, the ""inoperative"" part they showed me would fit in the palm of your hand and in no way was worth $600.00, which I told them.. They spent the next 15 minutes in their truck and returned, saying the cost was now $140.00. They did not have the part with them, and said they would return. Then, I checked the thermostat and discovered they had turned it off. No wonder the system would not start! Reporting same to Mr. Brink at K-M's main office he had no answer except to insist I tell him why his service men did this. Obviously it was to try and sell an unneeded $600.00 service call. Kettle Moraine will never set foot on our property again.

Barbara F.

We can't say enough about this company. They installed our system in March, and recently it didn't seem like it was cooling. Kettle Moraine heating and AC sent someone out the very next day. Doug H was the service tech that they sent out and he was awesome! Very knowledgeable and figured out quickly what the problem was and fixed it. I would highly recommend this company for you cooling needs!

Charm S.

I really love their service. I needed a AC unit put in my home on June 7, 2021. They sent Kyle and his team to get the job done. My AC unit was up and running in no time. Thank you guys for doing a great, professional, and awesome job!

Stella K.

Kyle was our service tech and was very personable and thorough! He sent a text and called before showing up which is very much appreciated. He wore his mask and his booties and was super kind and made sure we were taken care of. Highly recommend Kettle Moraine Heating and Air AND KYLE!! Thank you!

Ed M.

We called Kettle Moraine Heating and Air Conditioning during a heat advisory. The technician came out after 3 days to look at the unit. He told us the control board was bad since it had power coming in, but no power going out of the board. He said it would need a control board and that the board and refrigerant could run $2000. He suggested 2 options - a $13,000 mini-split unit and a $600 'window shaker' because he wouldn't suggest fixing the board. I asked the technician to try to find the board and get back with me, but I never heard from him again. We bought the $600 window unit but it couldn't come close to cooling the house. We decided to return the window unit and call a different HVAC company (Alpha Heating and Cooling). That company came out the same day I called, diagnosed the problem (a shorted quick disconnect so power was only on one leg of the 3 phase circuit), fixed the issue, did routine maintenance including adding refrigerant for less than $400. The AC is working well now. The system is older and will need replacement soon. The other HVAC company gave me 5 different options depending on our budget and needs. It is a shame because we have been pleased with Kettle Moraine Heating and Air Conditioning service before, but I can tell you that when the AC unit goes out - we will be contacting Alpha Heating and Cooling.