Kettle Moraine Heating & Air Conditioning

Colleen H.

So pleased with the service I received from Damyon Selby at Kettle Morraine heating. He completed a tune up on my furnace, was very knowledgeable and personable. He provided me with a description and cost of maintenance that will be needed in the future and I didn't feel like he was trying to sell me things I didn't need. I will absolutely request Damyon for our future furnace needs and will recommend him and Kettle Morraine heating to others.

Leicester C.

I'll give them one extra star since the technician was honest about the gouging, at least.

These guys were scheduled through Lowes. Now, the way that SHOULD work is, if you're booking through Lowes, they will install a product that Lowes sells (to make sure you're not getting price gouged).

That's not how Kettle Moraine works.

The way they work is that Lowes is nothing more than a finder, but the company they choose (which you have no input on) can happily price gouge you on parts because they will not install parts sold at Lowes - despite being scheduled through Lowes.

The technician was honest enough to admit that they have a 36% markup on parts. Which doesn't work for me (brother). This is after talking to a gal who said that they DO work from the Lowes price sheet. So that inconsistency in messaging is a huge issue.

Maybe they're fine going direct with them, but I wouldn't recommend them based on the experience I just had.

Don M.

While I can't judge the Quality of their work, my rating is based on trying to get them to reconnect a radiator in my living room. They submitted a bid last year which I would have accepted, but some medical issues intervened.I tried to contact them in June to see if the bid was still valid, but if not they could submit a new bid. Despite voice messages, their associate would not return my calls. I finally called the main office and they informed me that the service call (for a re-bid only) would cost me some $189 + tax. I asked them why their ads said ""free estimate""? Apparently, the""free estimate"" only applied if you wanted a bid on a new heating or AC system. I can't see where coming out to inspect my issue would cost them any more than a call to bid for an HVAC system. If I can't make easy contact with them for my job, I can hardly judge the quality of their work.

Ronnie K.

Way overpriced compared to others I've spoken to. This was 2 years ago we had a furnace and ac installed. Salesman came in with his computer and prices and I nearly crapped my pants when I saw it would be $12,000 to replace both. Just spoke with some recently who had both replaced in a comparably sized house and same Lennox units. He paid $7500 for both units. So I don't know why they charged so much and we didn't try to Jew them down and figured that's what it costs to replace. I wish we would have gotten several quotes but I was honestly like just do it we need ac and they did come the next day to install. I guess you will never see a price breakdown of their work but $5000 more than what another local hvac company will do is ridiculous in my opinion

Kitty O.

Amazing experience! Bought & installed a new air conditioner. Initially we were just going to get estimates but the knowledge of Timur (service rep) was exceptional. My air conditioner was installed the same day with an amazing crew. Highly recommend!

Sarah M.

Had Kettle Moraine put in a new furnace and air conditioner. We wanted to move our furnace from one side of the basement to the other, and they quoted accordingly. On the day of the furnace install they didn't even bother moving it. They installed it and were about to leave when my husband came home and demanded that they do the job we were quoted for. Also they installed a new air conditioner and didn't fill the AC unit with Freon, it was half full. I had someone else out to tune up our unit and they brought it to my attention. Not trusting when it comes to this company.

Heidi S.

Absolutely the best experience from servicing our air and heat to the installation of our new split system, in our new addition! Always top notch and professional! I would recommend this team of wonderful, friendly, knowledgeable and professional people to everyone!

Bob G.

We selected Kettle Moraine Heating & A.C. for our pre-season check-up. Service man Shaw showed up with a helper and the first thing they did was check the thermostat, I thought to make sure it was set for heating. 10 minutes later they were back with the bad news that the system would not start and needed $600.00 worth of repairs. Now, the ""inoperative"" part they showed me would fit in the palm of your hand and in no way was worth $600.00, which I told them.. They spent the next 15 minutes in their truck and returned, saying the cost was now $140.00. They did not have the part with them, and said they would return. Then, I checked the thermostat and discovered they had turned it off. No wonder the system would not start! Reporting same to Mr. Brink at K-M's main office he had no answer except to insist I tell him why his service men did this. Obviously it was to try and sell an unneeded $600.00 service call. Kettle Moraine will never set foot on our property again.

Barbara F.

We can't say enough about this company. They installed our system in March, and recently it didn't seem like it was cooling. Kettle Moraine heating and AC sent someone out the very next day. Doug H was the service tech that they sent out and he was awesome! Very knowledgeable and figured out quickly what the problem was and fixed it. I would highly recommend this company for you cooling needs!

Charm S.

I really love their service. I needed a AC unit put in my home on June 7, 2021. They sent Kyle and his team to get the job done. My AC unit was up and running in no time. Thank you guys for doing a great, professional, and awesome job!