Kesterson Plumbing & Heating

Gigi S.

Scott is such an experienced plumber and understands what questions to ask! Kesterson always tries to come right out when called, especially if you have an urgent issue! They completely replaced all the waste lines under the house the year before and, last time, they cleared a backed up drain pipe.

Thanks!

A F.

Kesterson's customer service and prompt response has kept me as a loyal customer. Our first experience required some extra work so they sent out another person. He was extremely thorough, friendly and did not leave the bathroom a mess. I normally don't write reviews unless someone has gone above and beyond and I highly recommend this company. Hopefully we won't have to call on them too often but to know there is a company out there like this puts me at ease.

Lisa P.

Never Scheduled: I had an unknown wetness coming through the concrete on the floor of the basement. I called Kesterson, and they were very good about setting up an appointment and coming out to provide an estimate. The plumber was a bit stumped by the issue - but other estimates I received had the same quandary. It needed to be jackhammered up to know more. I had a couple of questions that weren't thoroughly answered by email, but I needed the work done so I approved the quote and asked that it be scheduled as soon as possible.

It's now been 4 weeks - and no one can tell me when the job will be scheduled. Vague or no response to email, and the receptionist just says they have had other emergency jobs and she doesn't handle the scheduling. No call back, no supervisor, no apology. Basically no interest in the job and instead of turning it down, they ignore.

Todd P.

Our dishwasher started backing up and couldn't drain, so I checked out Yelp and Angie's List for recommendations and polled my local neighborhood email list. My first choice wouldn't come to our place because it was a condo, so I went with Kesterson instead.

They were very easy to book service with online, they showed up on time (slightly early actually) and called to say they were on their way. After determining it was a broken food disposal, they had it replaced and everything fixed in 45 minutes. The two guys were very polite and professional, explaining all the options and even checking a few other things while they were there.

After having a sink that backed up and no dishwasher for some time, Kesterson got us back in action quick. I don't know how their prices compare, but ease of booking, prompt arrival and good communication, and professionalism on the job made me a happy customer.

Gary L.

I had Kesterson out to the house this week to fix an issue with a very slow drain. Ben called ahead to let me know he was on his way, and arrived on time. I had attempted to snake the drain myself, but wasn't having any luck. Ben identified the problem, and was able to clear the blockage using a more powerful snake. He also replaced a P-trap that always looked a little off to me. He was polite and tidy, and finished the work in a little over an hour.

All in all I was very pleased with the experience.

Taryl M.

We've had Kestersons come out a few times for different issues -- and while they aren't the cheapest -- I can always trust their work. The reason I'm giving them 5 stars is their most recent visit. My husband cracked the ice maker line when cleaning behind the fridge. This should have been a simple task but our kitchen contractor (primos contractors -- do not recommend) installed too much copper pipe which caused the line to kink, crack, and gush water into our kitchen. We called Kestersons frantic on a Sunday afternoon. They came out promptly, ensured the water was shut off, and said they would return today with parts. While out today the plumber said he smelled gas. As a result, we called Washington Gas and sure enough -- we had a gas leak from our gas meter. He didn't have to say anything, it had nothing to do with what he was there to fix, yet he did. We really appreciate that. Thank you for being an honest, reliable company -- and for looking out for the safety of my family.

Kevin N.

I was referred here by the local hardware store down the street when I couldn't find an adapter for my water line for my new refrigerator. I walked in and was immediately greeted and offered a seat. They recognized what part I was in need of and found it for me within seconds. I wasn't completely sure how to make the piece fit so they patiently explained it to me and I was confident to install it myself.

The most amazing part was I forgot to bring cash with me and they just told me to stop by sometime and drop off the $5.00 I owed them.

I will be definitely using them for any of my plumbing needs in the future.

Thank you for being upstanding people!!

Paul W.

Been using Kesterson's for both my 1870 office building and my 1969 home. They are great. Example: I had four projects that had stacked up. Two faucets had been put on ""backwards"", another leaked and then a pipe under the sink leaked. So despite having to go back to the shop to get a different kind of saw for the under the sink work, they fixed all four problems in ONE HOUR. (Technically the job spanned two days because of the trip back to the shop.) So I bundled the jobs in to one and got them all done for a charge of one hour. Outstanding. Now if I can just find the guy (me) who installed the two faucets backwards.

David H.

Easy to deal with. Responded quickly. Showed up on time. Fixed everything. Pleasure to deal with. Reasonably priced. What more would I look for.

Scott B.

Called Steve at Kesterson's to come out to figure out my gas flow problem. Steve was out the next morning and figured out that it was a Washington Gas problem and not an indoor plumbing problem. Previous plumber we had called had prescribed an extensive project that would have cost several thousand $$$. Thanks Steve for being honest and prompt. You've got my business for life.

Scott B. Alexandria