Kesterson Plumbing & Heating

Charles A.

Really impressed with this company especially the office staff. I had an issue with my bathtub drain and spoke with Julia the office manager. She had a plumber (Martin) come out the same day. Love to use local small businesses and will definitely use Kestersons again.

Ziggy S.

Excellent experience with Martin fixing our dysfunctional bathtub diverter. Thorough, efficient, honest, great communication throughout, obviously very experienced, and tenacious to get the job done quickly and without unnecessary added costs. I am very pleased with this first experience and will be a repeat customer of Kesterson. I have to echo Henry W.: ""Great experience, great value.""

Ann-Margaret A.

We had a great experience with Martin over the holiday weekend, as our hot water heater decided to go out at 4:30pm on Friday afternoon. Martin called shortly after I left a message and offered to come out on Saturday morning before noon to see about the issue ~ he even arrived a bit early and chatted back and forth with me regarding concerns on Friday afternoon. We knew we would need a new one, but it was so nice of him to stop by to see if there was anything he might be able to do. He did cut out a piece of wood that should have been done years ago so the water would flow straight into the sump pump, and this was a great help as we dealt with the leaking water all weekend. We were so thankful for his timeliness in contacting us, assessing the situation, and especially his lighthearted and good nature/personality! :) Thanks so much for all your help, Martin! :)

Henry W.

Old school. Excellent. These people know plumbing. Scott came and figured out our somewhat unusual plumbing issue - a pipe connecting to our sprinkler - and had it fixed in two hours. Great expertise, great value.

Katie R.

Thank you Kesterson! Solved my toilet trouble fast. Martin was wonderful. Arrived early. Very thorough! Very clean! Took the time to do the job right! Could not ask for better service. I would absolutely recommend them.

Sara B.

Loved that they showed up on time, did the job quickly, yet expertly. Nice guys! Joey showed up wearing a mask, determined the issue, fixed it and was out the door. Very friendly and efficient.

Michael J.

We had to call for a relatively small job but on a cold snowy weekend. Martin, the plumber who responded, was cheerful and polite. He did a good job consulting about choices and explaining options. We're happy with his work.

Margaret G.

We had a leaky bathroom sink. Ben was great. He wore a mask and booties and was respectful of the fact that my son was doing virtual school. The vessel sink had been installed in an unusual way, which didn't surprise me since the contractor who did it was pretty bad. Ben needed to order a part, so he came back the following week to finish the work. He had to get a bit creative because of the original installation and he did a great job.

Cathy P.

I had an toilet removed and a new one installed.Be n was the technician. He was outstanding.

He called in advance, and arrived on time.
He was polite and considerate. ( He wore booties and a mask the whole time.)
He worked quietly and efficiently, and even asked my opinion on a few technical issues, where many would have just made assumptions.

Outstanding professional. First rate customer service..

Thank you, Ben. Please keep on doing what you are doing!

Anthony A.

I have lived in Del Ray since 2005. When we brought our home we had to do many upgrades. We wanted to support local business so we used Kesterson and R &B.

Fast forward to a simple slow draining sink. Again, we went with the local business. We made an appointment using their online service on Friday for 8am on Monday due to our work schedules.

As we did not receive a response that weekend, we called Monday morning around 7:15 am and got their answering service. I explained we had never used the online appointment system and had not heard back from anyone yet. The very polite call taker told me she would forward this to Kesterson.

Around 7:45 am, I got an email from Kesterson saying they would be able to do the work on Wednesday. I decided to simply call another plumber (Home Service Doctor who I highly recommend) and thought no more about it until today. I figured Kesterson was busy no big deal.

I received a call this morning from an extremely rude employee that really took me aback. It went like this.

Caller: ""You said you never heard from us I emailed you!""

Me: ""We went with someone else.""

Then I hung up without saying goodbye amazed a call from a customer service representative could be so rude and defensive.

How about trying to ask what the issue was, did my call come in before your email (it did if you bothered to check) explaining how the online system works.

I'll never use or recommend Kesterson again. A 15 year relationship is over because of poor customer service.

I'm for supporting local business, my father was a local business owner for years where I grew up. I will not however give my money to a business that does not have good customer service simply because it's in Del Ray.

After reading other reviews, it seems like Kesterson does not care about how they treat their customers as I did not see any response by then on this site.

I will say every plumber that ever came out was very polite and professional. To bad the same cannot be said for the office staff.