Kester Heating And Plumbing

Tim P.

Kester Heating and Air is great. I had them install a complete new heating and air conditioning system. Their price was very fair and their workmanship and professionalism was great.

Lisa F.

We needed to replace one (possibly two) furnaces in our home last fall, so I searched Yelp and contacted 3 companies. One never called me back to schedule an appointment after we spoke, and the other showed up one day late for our scheduled appointment. Dave Kester answered right away, and was pleasant and professional. We set an appointment and he showed up on time. He did a careful assessment of the two furnaces and said that only one needed replacement (high marks for honesty and integrity). He even gave us a quote to simply repair it, but pointed out the benefits of not throwing good money after bad.

He wrote up an estimate on the spot, and even replaced the filters on the good furnace for free. He helped us weigh the pros and cons of the different efficiencies of the new unit. Between myself and my family members we ended up getting about 5 estimates. Kester was not the highest and not the lowest, but we chose them because we felt good about Dave and the work that they proposed to do.

I give them only 4 stars because on the day of the installation Kester's team did not install the unit that was promised. Dave told us he would install a furnace with a special filter cabinet so that it would be easy to change the filters. When they were done with the installation and I asked where the cabinet was, I was told by their worker that there were out of those units and they placed a filter over the air intake vent instead. I REALLY wish he had told me that before they installed so that I could have asked them to wait until the other units were in stock. Dave was not on site for the installation and I was having problems communicating with his workers, so I decided in the end just to let it go.

Also, when they were fiddling around with the upstairs furnace (the one that did not need replacing) one of the guys cut a wire that they weren't supposed to. This resulted in a really strong burning plastic smell to spread throughout the house. When I asked what that was, I was told that it was the dust burning off. It was not until I pushed a little harder that I found out what had actually happened. They fixed it, but I would have preferred they were upfront.

Overall, I would work with Kester again based on the quality of the work performed. I would just be sure to follow up a little better and check in throughout the project so there are no surprises at the end.

J S.

I have been extremely happy with Kester, and have recommended them highly to all my friends. My furnace stopped working the day before Thanksgiving (yes it was cold), so I left a message at 7 in the morning. Dave returned my call right away, and suggested some troubleshooting steps first. When that didn't work, he said he could come in between jobs that same day. He did, and it turned out to be a faulty logic board. He got a replacement, installed it, and got it all working - for a very reasonable price. Amazing.
Super nice guy, very reasonable, and great service. Would recommend him highly!

Donald P.

I am correcting a review that was made by me earlier.

Kester is a dishonest person. Kester installed a Trane HVAC system in my house. I inspected his work this week. I inspected it because I found areas of the house were not being heated. The installation (including the ducts are in my attic.

I was amazed. Several rooms that Kester claimed were heated had registers that were not even hooked up. Kester used non-approved tape to wrap insulation. Duct valves were carelessly installed with flow control valve handles placed in random orientations (requiring dis-assembly of the ducts to determine valve position).

The job was nothing more than a hack and dishonest attempt to get paid $9000.

I understand Kester is retired now. Well, here is another example of dishonesty and mediocrity that hopefully will be replaced by some person that respects the profession they chose.

To the extent that my reviews are used by anyone, I apologize for my previous glowing review. I learned that no matter how technical, as a consumer you must get dirty and really inspect the work done, no matter how nice and pleasant the person you hire seems to be.

Alexis D.

We've had two great experiences with Kester Heating and Cooling over the last couple years. Both times, we called and left a message and received a call back the same day. He was able to come out the same day or the next day and diagnose the problem, and had the problem fixed within 24 hours of diagnosis. The prices were fair and he explained what was broken and what would be required to fix it. I can't ask for more than that! (Now, if our furnace would just stop breaking!)

Sharon R.

Called Kester Heating & Air Conditioning on a recommendation. Call was returned the same day; appointment for estimate set up for 2 days later and new heater was installed the next day. Price was great, job was done in less time than expected and we felt price was very good. Employees doing installation were very conscientious and put tarps and plastic everywhere they walked.

O T.

After two business days, they still haven't returned my call. I used another company who's professionalism was excellent.

Ed M.

I called Kester to see about having some minor new duct work and a good furnace cleaning (the prior owners ran the furnace without a filter for a few years). To be honest, I called a couple of higher-rated (on yelp) people, and none of them returned my calls.

Dave Kester called me back, showed up exactly when he said he would, gave me a reasonable quote, and was friendly and clear throughout. The two guys who showed up to do the work were friendly, professional, and efficient, doing a great job, cleaning up, and finishing within about 10 minutes of their estimate.

I get the sense they keep a small operation intentionally, and small jobs like mine might not fit their usual project scale, but I feel lucky to have found them.

Jody B.

I love nice people! Dave is one of those people.

I called at 9am on a Monday morning after discovering the problem over the weekend. Callback was relatively prompt, around 11:30. Couldn't get on his schedule 'til Thursday morning (boo), but I can't blame him for being busy and he was very nice to talk to on the phone. I've had it with flaky repair people who don't get the job right and overcharge, so I was willing to wait to see if he would be any better.

He arrived on the dot, if not 1 or 2 minutes early. He took his shoes off when he stepped inside the house - which shows a lot of courtesy and respect. Almost no repair/contractors do this!! He was clean and professional in attire and behavior. His manner was very soothing and friendly - I was completely at ease.

When I gave him the scenario about my heater, he explained a couple of things that might need to be replaced - - BUT, maybe it could be solved with a little cleaning and scraping. Hope, hope, hope! In the end, that was all it needed. He couldn't hardly believe it was that easy, and checked his work about 10 times to be sure it was truly fixed. He only charged me for a basic service call. I'm sure many contractors would have just gone ahead and quoted for the full repair & replacement, so I appreciated his honesty.

I requested a quote from him for new furnace and a/c unit, which he was obviously happy to provide, and did so quickly and courteously. I found out through the process that installing new units is his core business, and he only took service calls here and there when he had openings on his schedule, so I guess I was lucky he had time for my little job.

In summary, really nice guy. Honest and knowledgeable. Courteous and professional. You can't go wrong.

Dinesh K.

I had Kester Heating and Air Conditioning replace an old furnace and install a new air conditioner in my house. I spoke to David over phone and I was satisfied with his knowledge. He came over to give an estimate. His quote was reasonable and willingness to go extra mile, if needed, at no extra cost got him the job. He sent two people to do the job and it all finished on one Friday. I was very impressed with the job.

After couple of days I had to call David because furnace was making too much noise and air flow was very strong. He came over the next day with two people and adjusted the flow in the furnace. He also opened an additional hole (or vent?) at the bottom of the furnace and redirected some of the flow into the second half of my house. He did not charge me anything for this work. Everything has been working perfectly since then and I could not be happier.

I get lot of work done in my house but I never bothered to write reviews. I now feel it is only fair to spread the word of goodness if someone goes out of his way to make their customers happy. I hope David will be able to keep up with this and other people who hire him will have the same good experience as I had. God bless.