Kessler Plumbing & Heating

Maria K.

We have used Kessler at our business for many years, and most recently, our residence. They have always fixed any issues we have had. Recently Ahmad and Mario replaced a section of pipe in our backyard that was root-filled. They were informative, professional and friendly. It was a lot of work but they did it efficiently, cleanly, and it was done in 2 days. There are a few negative reviews out there for this company, but I have never had an issue and will continue to use them with confidence! Thanks guys!

Kathy C.

Everything on my end went well, from the initial call to their office to schedule an appointment, the ladies at the desk were kind, knowledgeable and prompt when booking me a slot. The guy who showed up, Bobby, was wearing a mask and was very professional, he asked me right away if there were any precautions he should be aware of prior to entering my home. For me, this was a plus, especially during these weary times. I've had different technicians (cable, internet, etc,) come and not have a care in the world if I had any house rules, etc during covid, so this was definitely my winner!

The work they did was good, Bobby was able to replace the pipes in my shower and removed all the things blocking it from functioning properly. Once he was done, he even sanitized his area. Thank you for all that you did. I was iffy since I am one who goes based off of reviews but honestly, the recommendation was well worth it. They are officially my go to plumbing company.

Brittney A.

I was very happy with their work, professionalism and customer service. Bobby was a gentlemen and super informative so you know exactly what your paying for and what's being done. The prices weren't bad compared to others. I will definitely be recommending to friends n family.

M S.

Their technician cracked our drain pipe during the service visit and and damaged the tiles in our bathroom with his tools. It was insanely frustrating to get them to arrive in the first place (after 2 no-shows) but the result of their work was even worse than not showing up at all. If you can believe it, we were charged for the service anyway and they wouldn't admit the damage that they caused. RUN!!!

Kelly T.

My elderly parents live in Silver lake and they experienced a back up in both restrooms including sinks and toilets. I called Kessler because they are located close - over the hill in Frog-Town. I initially spoke to Martha who was a little rough around the edges in terms of customer service and overall politeness. That should have been a sign to call someone else but I figured she was having a tough day so I gave her the benefit of the doubt. She initially quoted me 185.00 just to have someone come out to diagnose the problem. Later that changed to 500.00 when she talked to my Mom (Shady Martha). They promised to be out to the house with in an hour.....no show after 3 hours I called (during business hours) and kept getting the answering machine at their office. Finally Martha answered and was rude stating, ""All our plumbers are busy right now but i might be able to get someone out following day!""

If she would have either initially told me this or called me back to let me know I could have reached out to another plumber. Needless to say that by this late time in the day I wasn't able to get anyone to come out and had to start all over the following day.

Please don't use this outfit they are unprofessional, and that's being as kind as I can.

Rene R.

If a negative rating were possible I'd give it. Absolute pirates. In a pinch used them twice for testing Backflow devices at two different business locations. Each time the claimed the valves had failed and had to be replaced, at great cost. This is quite a coincidence as I've only had one fail in thirty years of doing business at six locations. I later found out that they were fired from doing business in one of the cities I do business in for falsifying test results and requiring unnecessary installations of Backflow valves.
RUN AWAY!!

Moon K.

We had a problem with electric central heater temperature was not going up, Kessler Technician name Robert came did NOT even had Thermometer Temp. Gun so I let him use my tool and did not know what to do and did not even know how to open the unit. Anyway so I called heating unit manufacturer Customer services and let customer service rep talk to Kessler Technician Robert and rep was teaching him how to check the heater step by step to Diagnose the problem , spend most of time , yet I had to pay for $198 dollars doing Keller's job done by Manufacture Customer technical support line. And I request to refund they refused.
Before I use Kessler if I read the review from Yelp I would never use this company.
If you have any question you can contact me.

Henry M.

I don't know why one would use this plumber, when there are many others with reasonable Yelp ratings. We did at the recommendation of a friend and did not look at Yelp.
We had four simple jobs: to install three faucets and to remove a clog from the dishwasher drain. To be fair, we neglected to mention the fourth on the phone, but Kessler charges by the hour.
1. The plumber was scheduled to come on a Mon. or Tues. but didn't show and didn't call. Martha, their dispatcher, told us that they would give us a 10% discount for them to come on a Wed.
2. They sent Francisco, alone, who turns out to be an apprentice with about 6 months experience as a plumber and who was not up for the job. It is outrageous that they would send someone like this at their rates. He screwed up everything..
1. Kitchen sink faucet. He put the spigot in crooked so that it swiveled from over the counter to halfway over the sink
2. Filtered water faucet: he installed it, but a competent plumber would have told us that it was too small for the sink. We now cannot set a glass in the sink and fill it up with water, as we could the original faucet.
3. Faucet in the bathroom: he installed with the bases asymmetrically but also managed to break the drain pipe in installing the drain mechanism.
4. The clog: he had me to go to a hardware store to get a hose between the dishwasher and disposal unit. Per the hardware store, I brought back a black rubber tube, which he said was the wrong one. I then went back to a store for a flex hose of some sort. I returned with that, when (back to (3)) he told me he needed hoses for the bathroom faucet. My wife then went to the store, at which point he told me that he didn't need it after all.

He then left us with a broken drain pipe and the clog. He was at our house for over 4 hours to do basically a three hour job, which he messed up and did not finish. He apparently claimed to Martha that the bathroom drain pipe was old and broke when he touched it. I don't believe this, and nor should you, since he was not a trained plumber anyway.

The next day, Martha sent Bobby. Some reviewers on Yelp have praised Bobby. I am not so sure.
1. He fixed the kitchen sink faucet.
4. He told me that it was the black rubber hose that was clogged. Since I had a new one there, he replaced the black rubber hose with the first one I bought, but one could just as easily have cleared out the old pipe.
3. He also adjusted the base of the bathroom faucet. However, the knobs have hot and cold labels on them, which are not symmetrically positioned. ""Cold"" faces you; ""Hot"" remains 80 off. Bobby had to knock a hole in the wall to repair the drainage pipe. However, he did not have the right sized cap to cover the entry of the pipe into the wall. Hence, we can still see the PVC pipe in the wall as well as a bit of the jagged edge of the tile, this made worse by the fact that he did not seal the cap to the wall.
Bobby then tried to install the drain-cap mechanism in the faucet. He first tried to remove the sink to do this, but at least stopped when he realized that he would be cracking tile and sink. However, he said that he could not get behind the sink to remove a nut (about 2"") because he did not have the right sized wrench. He was trying to use pliers and couldn't. But why wouldn't he have a full array of plumber wrenches?

Martha tried to get us to pay for 4 hours of Francisco and 7+ hours of Bobby. Others have remarked on her billing inaccuracy. She admitted later that Bobby was at our house for 4:15, during which he was mostly dealing with Francisco's errors and not even finishing that. In the end we paid $627 just for Bobby's 4:15, mostly just to get rid of Kessler and never deal with them again. Needless to say, we did not get the 10% discount and had to make 4 trips to hardware stores (once to return the unused, second hose). They also would not pay to repair the wall, which cost us another $185 (they offered to repair the wall for $240). Finally, we sent Martha photos of the inadequate work left but never heard back.

We also never received the requested bill.

I wish I had checked Yelp first. And we still need a plumber to deal with the issues Bobby left.

Ann K.

After the gas company found a gas leak, we called Kessler to locate and fix the leaks. First they sent a man to locate the leaks. He was there 25 minutes and we were charged $500. Then on a later day they sent 2 plumbers to fix the leaks. They didn't do everything they stated in their contract. No problem that they came late and didn't clean, but they didn't complete the job. They promised they'd send somebody to complete it, and the day they were supposed to come, I called to see where they were. She said they're not coming. So that left us without a working water heater. After promising, they changed their mind. What kind of way to do business is this?

Jesse D.

Never use this company!!! The worst company I have dealt with in any industry in my life. I could not say worse things about this corrupt company and their billing practices. They completely falsified the hours and number of workers on their invoice and refused to admit it. If you are crazy enough to use them, make sure you log every minute of what they did while they are onsite and how many people are doing the work.