Kessler Plumbing & Heating

Urban C.

THE GOOD:
I've used Kessler for decades. And I want to continue to use them. Over the years I've experienced many Kessler plumbers, most very good. But rarely ""excellent."" Recently I had the pleasure of two wonderful plumbers, Bobby and Rodger. I rate these two plumbers as ""excellent."" They replaced an old 1940s sewer drain under the house where the bathroom is. They followed the pipes to find the blockage then replaced the pipes. Bobby made sure everything was done correctly, with expediency and done well. Extremely professional! I wish I could give Bobby TEN STARS! If you use Kessler, be sure to ask for Bobby & Roger.

THE BAD: -- worth 2 stars. (Not the plumbers or office staff -- they're not at fault.) I'd put this on the owner.

MONDAY early evening: Sewage suddenly came up the drain of our bathtub after flushing toilet. MAJOR BACKUP! We could no longer flush, fearing it would all overflow. I immediately called Kessler's after-hours emergency number 323-333-9677, leaving a message describing my emergency, to call me back. NADA! I made about 3 separate calls. NADA! Their website boasts: ""Kessler Plumbing is available 24 hours a day, 7 days a week to handle your plumbing and heating emergencies - call us now!""

Tuesday I called ""emergency #"" a few more times, around 6:00 a.m. -- again, NADA! At 9:00 a.m. when they opened I reached a human. After explaining the problem I was told that nobody could come until Wednesday because an ""emergency"" had come up -- the crew would be out for the ""emergency."" I'M the one with the FIRST emergency call! Again we were without a toilet and shower! We actually had to drive to a nearby Von's bathroom to take dumps.

Wednesday the office person told me a crew couldn't come early, as I'd requested, because they had another job ""an emergency"" in the morning. They'd come later. Like being without toilet and shower ISN""T an emergency??!! Finally around 11:00 a.m. Bobby and Roger came to search for the source of the blockage. They checked the main drain -- no problem, then had to search under house. But then they needed a camera/detector which THEY DIDN'T HAVE. It was being used on another job. They were forced to stop their work until they could get the equipment needed. We had to wait another day! Now 3 days with no toilet & shower with many trips to Von's! (note: over the decades Kessler's had the same problem -- no readily available equipment.)

THURSDAY Bobby arrived mid morning with the sought-after precious infrared camera camera/detector. He and Roger located the blockage immediately. It was in an old 1940s cracked sewer pipe under house. Bobby explained he could go get new pipes but that they wouldn't be installed & ready until after 4:00 p.m. I told him I didn't want to pay over-time, could he bring them the next morning EARLY? He quickly said, ""7:00 a.m. -- maybe 8:00 a.m."" Beautiful! By Friday maybe we'd have a working toilet & shower. Better late than never?? Maybe that should be Kessler's motto. I might add that Bobby was kind enough to exchange phone #s with me days before, so he could text me when he finished the early ""emergency"" jobs.

FRIDAY Bobby & Roger arrived at 7:30 a.m. with the new pipes. By 2:00 p.m. (with a very short lunch break) they had dug out the old pipe and replaced it with the new ones. They even shoveled back the dirt piles in front and left everything as clean as could be. Those two wonderful plumbers did everything they could to fix my problem -- it was the COMPANY that screwed up -- NOT THE WORKERS!

Throughout our years with Kessler there has always been the problem of the plumbers not being able to have the equipment needed to make various repairs. It's not the fault of the workers, but the company. The only reason I'm giving 5 stars is because of Bobby and Roger's excellent work. I do hope the owner takes this constructive criticism to make Kessler better. Having enough trucks with cameras, etc. would make a huge difference.

Bryan H.

A truly terrible company to do business with. We had low water pressure in a guest bath and asked Kessler to come out to fix it. Robert (one of Kessler's plumbers) came out and ran a test on the water pressure. He replaced a regulator but ""forgot"" or ""didn't want to bother"" with cleaning out the restrictors. Needless to say, when I got home the water pressure was still horrible and I had to dismantle and clean out the restrictors myself. After calling Kessler and telling them the problem was not fixed. They said they would come out again if I paid them 630.00 for coming out the first time. If I didn't want to pay them, they said they would put a lien on the house and take me to court. BTW, the plumber padded his time by two hours and also told me after the fact that I was required to pay him for drive time to and from the job. My advice, ""STAY AWAY FROM KESSLER PLUMBING"" !!!!

Roy H.

I have been using Kessler Plumbing for 10+ years. They respond quickly, even if there is not an emergency. The guys are professional, efficient, clean and they answer my questions first, middle and after. They most recently installed a new water heater (I purchased on my own from Lowe's to obtain the Vet's discount). Kessler installed it quickly and disposed of the old unit and packaging of the new unit. They also cleaned up the area afterwards too.

Jo S.

Have used Kessler for several emergencies in my apartment complex and they always arrive within the time frame. Their rates are extremely reasonable. The techs are so friendly and diligent. Highly recommend using their services for any of your plumbing needs. Not really sure why some people would have anything bad to say about them. They're great!

Michelle L.

Kessler plumbing is pretty close to our building. They can usually tend to our plumbing issues pretty fast (less than a week). However; I've never used them for an emergency, so can't speak for that type of call. We've used them for new installs in 2 units and one bathtub replacement. A few other maintenance type jobs over the past year and half. There rates are reasonable and everything is to code. What more can you ask for in a plumber?

Angelika G.

I used kessler twice and both times they came out quick and their work was excellent!

Luana A.

Nightmare customer service-

Had Used Kessler to replace a 2k hot water heater- ignored their bad reviews Bc things seemed fine the first time around..

Booked a different appt days in advance @2pm- no call no show. I call @245- everyone was clueless and I had to wait for a callback. They informed me I would have to pay overtime to get the service completed today, I said they should cover their overtime fees and make sure the job was completed today. Somehow they were trying to hold me responsible for their mistake.

The lady hung up on me. Nice work Kessler. Real nice.

Nalini A.

Never ever use this place. Had an appointment booked. No one showed up. No one bothered to call me. When I called them they had the nerve to try to charge me overtime for the missed appointment. They don't care about their customers.

N. S.

They charge a minimum of 1.5 hour per call. If you want them to come on a weekend, they charge extra for overtime. Still, we were desperate to get our plumbing problem fixed, so we set up an appointment and my wife took time off from work to wait for them. But nobody came and nobody called to say they need to reschedule. Only when we called them to find out why they are late, did they tell us that nobody can come because they are busy at another job location. Obviously we are not ever calling them again.

Ross D.

I contacted Kessler for a bathroom remodel. I sent several emails before someone came out. The owner finally contacted me for the estimate. He came over December 1st. I had used them 2x before and they had no record of me. At any rate, they never sent an estimate despite me contacting them . I guess they are too busy and have bigger fish to fry. I will not be contacting them ever again. If you want to be overcharged and deal with an owner that's too busy to contact you then this is the plumber for you!!!