Ken's Plumbing

John H.

Talk about service! This company is always there when you need them, they are professional plumbers in the Upstate. Been around for a long time, and certainly honest and knows their stuff. You don't wait long for service either. I called them for a clogged drain and they were there within hours. 24/7 one call does it all! Highly recommend Ken's Plumbing.

Brent N.

We had Christian, from Ken's Pluming come out to quote a project for us that involved him going into the attic. Christian damaged our ceiling by putting weight on it and causing a nail-pop in the corner of our guest bedroom. It took us a few days to notice the damage as it happened in the corner of a guest room. We scheduled to have Christian and Craig (Supervisor) come back to view the damage. They had to re-schedule on us and so we moved forward with another contractor completing our project. However, we took a video of the damage from Christian before any work was done by the other contractor so that Christian couldn't claim it wasn't him. https://youtu.be/DoG8xUrji4E When Christian and his supervisor, Craig, came out to look at the damage Christian immediately states he did not even leave the platform, a flat area by the attic door. Then changed his story and said, """"I mean, I didn't go that far over there."""" They both noticed we had a new gas line installed, and quickly tried to state that the damage could have been from someone else, fair enough, that's why we took the video and informed them that we had proof of damage before anyone else was in the attic. Christian flip-flopped and was put on the spot by Craig to either state he did it or did not do it. No strong answer came from him and they both left stating they needed to talk with Ken (Owner) and would get back to us. We were informed today (6/17) after reaching back out for an answer, that they will not be fixing the ceiling as they can not be sure they did it or someone else even after the video evidence so I'm sharing this experience, and the video, as a warning that Ken's Plumbing doesn't take responsibility for their tech's actions. https://youtu.be/DoG8xUrji4E

Nathan L.

I strongly recommend NOT using this company. We had a very unfortunate experience with one of their service techs, Jesse who came out several months ago to assess an outside faucet. He said he would get back to us by the end of the week after researching parts availability. 10 days went by - no call back. When we reached out to Vicki at the office she had Jesse call us who apologized and said he forgot and then became defensive in his tone when we asked, """"Other than an apology what are the next steps that you can take on our behalf to remedy the situation?"""" We spoke to Vicki again and asked to speak with the owner to share our concerns and a price adjustment on the work. She promised that he would call us back in a week. Never heard from him. Just spoke to Vicki again - three weeks later and she said they are booked for the early part of next week and was unwilling to accommodate our schedules or make our request a priority -despite months of unresponsiveness and absence of follow through. They also refused to refund our initial service call fee and said that is a customary fee. Per Betty, the office manager, """"we are not bound to do anything for you as a result of that charge"""". I am astounded that they continue to use the slogan, """"how can we make you smile""""! Perhaps beginning with some major customer service training and service excellence mentoring would be a good first step.

Michael M.

It's Sunday, the weekend before the Fourth of July, and we wake up to a leak in our water line outside. I call multiple places to get an estimate of how much it is to have someone come out. Corleys plumbing could not even come out today. Tristate plumbing was going to charge us $289 to even come out today. I called Ken's plumbing and a very nice lady answered the phone and got me into contact with a young man named Chase. He showed up after his previous client that was in Greer. We live in Greenville, so it took no time at all for him to get here. Our leak was coming from under our yard in front of our house. He immediately asked if he could start digging, they charge $199 for digging fees. He showed up at 12:38pm and stopped digging around 4:46pm. He never gave up and even asked us if he could keep digging. Hours later, he finally found the broken water line right on the place that it was leaking from. At this point we were 47 inches deep underground. He is well over 6ft tall and he was in the hole up to his waist. The whole time he was smiling, being awesome and fixed our leak. Turns out a tree that the city planted grew underneath the pipe and pushed up against the water line to bust it. Chase was awesome and needs a raise ASAP. Any other place would have given up and left us here with no water, but Chase got it in all in one day. How awesome is that? Not to mention they charged only a $59 fee for someone to come out here. That's cheaper than anyone I could find. VERY pleased with this service, will be getting his card and now know who to go to in an emergency situation like this.

Sally N.

We set up an appointment with Ken's after a competitor cancelled on us. The office scheduler was extremely friendly and helpful. They were then able to move our appointment earlier than expected. Christian arrived exactly when promised, and was very professional and helpful. The problem was located and Christian offered potential courses of action. Problem was solved at a much lower cost than expected - nearly half what the competitor was going to cost just for the trip charge. We highly recommend this company!

Wanda G.

I was very pleased with the service I received from Ken's Plumbing! The office staff was very helpful in scheduling the service at a time that worked for my family. Adonis arrived on time, completed the work in a very professional manner, and was a pleasure to deal with. I would highly recommend Ken's and especially Adonis, as he was exceptional!

Scott A.

Absolutely Fantastic Service...with an asterisk. It was mid-day on a Saturday that I discovered my water heater was toast. Thankfully, this wasn't an emergency situation. I had a few days to shop around and decide which WH I wanted and whether or not I wanted to install it myself. The Issue At Hand: My now-dead WH resides in my crawlspace. The crawlspace has a 34"""" clearance. The opening to said space is approximately 35"""" x 22"""". The lowboy-style WH has a 24"""" diameter. It weights approximately 115lbs and is connected with copper tubing sans a shutoff valve. I usually do all of my own home repairs. However, all those numbers measured in inches versus feet equals me having no desire to uninstall then reinstall a WH by myself. Cost Finding: I called several places for estimates. When I called Ken's Plumbing, I actually got to speak with Ken. I asked a bunch of questions that he was more than happy to answer. However, it was one response he gave that makes this rating a four-star instead of a five star. The Estimate: I explained the entire situation about installing a new WH in the crawlspace. I then asked for a rough estimate of the cost. """"About $1300, installed,"""" was his response. This was $200 cheaper than the other estimates I received and the reason I picked Ken's Plumbing. The plumber showed up and inspected the job to be done. He then handed me a Ken's Plumbing price sheet. The cost of the WH with install was $1564. This didn't include the additional $100 cost of installing a pressure tank. Now, when I ask for a rough estimate for anything, I expect the final price to be a bit more than the estimate. Always is. However, $350 more is a bit unacceptable considering the plumber showed me a Ken's Plumbing-labeled customer price list that didn't include $1300 for a crawlspace install. I'm positive that Ken provides these lists to his employees. As such, I'm fairly positive he knew the job wasn't going to be $1300 out-the-door. Also, Ken never mentioned anything about the additional cost of a $100 expansion pressure tank that is, according the the plumber, """"necessary in order to keep the Ken's Plumbing [workmanship] guarantee."""" This kinda pissed me off, but the plumber was there and I needed hot water after two days without. There was also some $49.00 """"Trip Charge"""" on my invoice but it didn't seem to be added into the final figure?!?!? If it was, however, I have no idea why. Maybe I should have asked. Do I believe Ken purposefully mislead me? I choose to believe not. This is the ONLY complaint I have with the entire situation. The Service: As for the service, everything was professional and above reproach. At approximately 115lbs, water heaters are dang heavy. The old one had to be disconnect and moved about 40-feet in a small crawlspace. Then again for the new one. Pipes had to be cut for installation. Bricks had to be removed from my foundation to get the new unit in the crawlspace. Dirt had to be dug to accommodate the taller unit. This was not an easy job to say the very least. The plumber, Kieth, was professional, kind and was more than willing to answer any question I had. After speaking with him, I was left with zero doubt about his experience, knowledge and aptitude to get this job done. He worked his butt off for at least 3-4 hours, the vast majority of that time being spent in crawlspace. I truly cannot speak highly enough of Kieth, his work ethic and the ease of the entire process. Aside from the hiccup I mentioned above, the entire process was professional and simple. I would absolutely recommend Ken's Plumbing to any of my friends. Full disclosure: Ken and I are acquaintances from local professional business events. Once while discussing the issues related to running your own business, Ken once told me something that has stuck with me. He said (paraphrasing) that there are two kinds of employees in his business, those that can afford to eat hamburger and those that can afford to eat steak. My plumbers eat steak because that's the kind of plumbers I hire. Trust me, Ken, it shows.

Mike G.

I can not stress enough about the 5 star service I received from Ken's Plumbing. The service tech was so professional and very knowledgable! I would highly recommend Ken's Plumbing to anyone!

Robert S.

Called at 8:00 and scheduled an appointment for 11:00. They called back 45 minutes later and asked if ok to come earlier as they finished up another job. Nice! Keith, the tech, was polite and knowledgeable, and took the time to explain what was needed and how things worked. Pricing was reasonable and the service provided was A+

Richard L.

Great job. Keith worked on the garbage disposal and knew exactly what was wrong. He knows his stuff, obvious he loves his job. Will definitely call Kens again!