Kennon Heating & Air Conditioning

Charles M.

Made an appointment a month in advance. I get a call a couple days before informing me they need to reschedule another 2 weeks out. The only tech they have that does the work is going to be out on maternity leave. My question was to the girl that called was.... when I made my appointment and waited a month was your tech pregnant then? I mean it's not like it just happened . No, I don't wanna wait another two weeks for you ineffective ability to schedule jobs!!! Anyways I asked for a refund that I paid up front for the service and the manager approved that refund. UPDATED RESPONSE AFTER CONTACTED... I understand the medical leave side of the situation. What I don't understand is how you'd only have one tech that performs this service with so many customers? I know it was during the busy time of your year and I'm sure you guys are stretched thin. My problem is to have to wait a month and then get a call two days before to reschedule and wait another 2-3 weeks. Sorry but that is unacceptable in my book. It is what it is. I respectfully decline your offer as I called another company that very same day and they were able to work me in two days later. I've also set that same company up to service my employers systems since they did a great job at my home. Yes I got a refund after they had to get approval. I guess the reception thought I'd wait that long. Snooze you loose so they say. I'm just one little customer that gave you a 1 star rating, It happens. I'm just now getting around to doing it. You guys have a super fantastic weekend.

K D.

Kennon is the only HVAC servicer that I trust. Just had a great visit from Nestor who diagnosed and fixed my issue quickly and efficiently! He not only fixed the problem, he explained everything in detail so that I would understand what was needed and gave me tips on how to keep my system running efficiently after the repairs. Excellent service from an excellent team!

Steven F.

So happy I found Kennon HVAC. They were professional, courteous and did a great job. I will use them again and recommend them to anyone looking for a reliable HVAC company. Keep it up!

Chris G.

Outdated policies. When making an appt for a new HVAC they asked if a """"Mister will be present at the appt."""" I asked for clarification and they said it was their company policy. I informed them it was insulting and discriminatory on all fronts. Why... a.) do I need a """"Mister"""" b.) do I need a spouse c.) why is this US Army Captain/woman/person/homeowner not enough by HERSELF to make a home financial decision? Kennon are your sales practices/screening discriminatory ? or just outdated on archaic practices. UPDATE YOUR POLICIES KENNON. This is 2021!!!

Cory H.

Excellent company to work with. Great product and even better customer service. Highly recommended!!

Michelle W.

Twice I've contacted Kennon now, the first time was back in Dec for incorrectly installed smart thermostats and just yesterday (on a Saturday) for the furnace not working. Both times someone was dispatched that day. They've been courteous, on time, and got the job done without hassle. Even the office staff are pleasant. It has been an all around great experience so far!

Gemetris M.

I called and they came out the very next day/morning . The tech was very helpful and went beyond what I called for . I appreciate the entire team for helping me !

Pieter M.

Very reasonable,responsive and capable. They did no upselling and had no big company agenda other than what they are hired to do. Best ac repair experience I have had.

Jan G.

Came out and solved our condensation problem quickly. New to the area and will definitely call again for any future needs.

Felipe D.

Very professional, punctual, excellent communication and outstanding pricing. I really like their membership and the incentives that come with it. Would highly recommend as I have found my AC/Heat service provider!