Kennon Heating & Air Conditioning

Denise B.

Mike can me to our home as per the schedule service and was efficient and friendly. We asked him questions and he was polite and seemed knowledgeable Thanks for coming out to our house.

Jack L.

Great people to deal with, super responsive and friendly. I've had nothing but positive interactions with their team.

Danielle F.

I have used this company for HVAC and plumbing. Honest, timely, quality and great service. Today, Matt Stewart came out to figure out why we couldn't run the shower and washer at the same time. Matt was early and stated what the problem should be, went downstairs to fix it and the previous owners had turn the knob to almost closed. Matt could have lied and charged us $500 for the """"problem"""", instead he showed us and told us what happen. I noticed the pressure knob started to leak once the other knob was turned open. It was a drip leak and not serious. Matt stated he could adjust it and the problem would stop, but stated the valve was going bad. Since the hot water tank is in our basement apartment, I didn't want an issue in the future. Matt gave us a price to fix and and I had the work completed the same day. Matt cleaned up after himself and ensured we understood everything he completed and why it was done that way. I appreciate the honest and explanation. Will call them in the future for all my HVAC and plumbing needs!

Arthur B.

I have a contract with them which I paid for upfront incase anything happens I was assured I would get priority in service. Well last night my pvc pipe cracked coming into my hot water heater. I called them and got a confirmed appointment for this morning. The girl from Kennon called me at 8am and said she has no one available till the 11th!! I explained my situation and she said sorry and understands if if I need to call someone else. That's what paying upfront does for you with them. NOTHING.. How they got best of Forsyth or any other award is beyond me.

Harry T.

Ac went out during summer. Had another company come out and fix issue. It was a temporary fix because a week later the same issue happened again. They came out for a second time and fixed again. Ac went out again. We had family coming into town and needed to get issue fixed asap. The company who did the originally couldn't come out so I called Kennon. They worked me in and resolved the issue. They replaced the same part the other company installed. Turns out their part was a better product. Haven't had any issues with Ac unit ever since.

Julio C.

e-edit and review for 10/2023 (Plumbing Review 1 star) I am not happy with their plumbing """"one man"""" team. If there is one thing I despise from contractors, is being lied too, and their only plumber Richard Demerit is dishonest and badly planned. I have texts attached of the correspondence we had. This guy came in to check a tiny leak we were having from our pressure relief valve. We were trying to have the whole water heater system replaced, because it was outdated. We tried to get it done 2 weeks out to give time for them to get their materials ready and everyone can have time to plan. But nooooooo Mr Demerit insisted on getting it done asap (next day) When he failed to keep his word, I asked for another tech to come and fix it. Funny thing is this guy is the only plumber they have. I empathize with the CSR team because it is stressful to solve a problem and not have a clear back up plan when your only plumber isn't being wanted for a job, so I understand your frustration with me. Either way they sent out the manager ,Bill Buckner, which I'm still skeptical about, because he was an HVAC person installing my water heater. He had to come back a week later to fix the water pressure, after I called and complained about it. The guy didn't have a water meter key either FFS. He had to use the one I bought for my new home. I personally would like to know if this man was licensed to be doing plumbing work. I did not get a clear answer to this. Please email me his plumbing credentials and a copy of his license to: jchavez054239@gmail.com This plumbing team service doesn't equate anywhere near the service I got from your HVAC team. They make the rest of your team look bad. The HVAC team actually cleaned up after themselves. I had to pick up all the leftover metal filings, slag,and water spilled by your """"plumbing tech"""" or else he would have just placed the water heater pan over it. For AC: 5 stars They have phenomenal customer service. I kid you not these guys came and diagnosed the issue with logic not assumptions. This man came in and began running test around the house then provided me with a conclusion from his finds. He gave great advice. Thank you for our new ac system we are very happy. Edit: The HVAC pros that helped me out were Zachary Henderson and Mike Scrimo. Zach and his partner worked great as a team. Very focused on his job. He did all he could to not ding my walls while moving the ac unit which was amazing. Thank you so much for cleaning up after yourself too. This means the most to me. It shows integrity and pride in your work. Mr Mike Scrimo was the initial technician that ran his test around the home and gave us advice regarding our ac. I like that he relies on logic and not assumptions. Thanks for sharing your findings with me and taking time to explain in layman terms what the issue was in the system. I appreciate you using logic from your test to come to a conclusion. Thanks Kennon team! I will recommend your ac team.

L O.

Was way too difficult to even get someone to check the work. Need to train your staff better so they know how to communicate with the customer

Tamika L.

Kennon has consistently provided professional, knowledgeable, affordable service. CJ arrived on time this morning for a plumbing service. He was able to quickly tell me the source of the issue. Once we concluded, he gave me options to prevent the problem in the future. Let me also mention that this was on a holiday. The service level is top tier and I will continue to use Kennon for my HVAC and plumbing needs.

Raymond D.

I signed up with Kennon for preventive maintenance on three units at my home. After waiting all day no one show up. I call and was told I wasn't on the schedule. After the rep ask me to wait another two and half hours, I asked for a refund then I was told it would take 60 days to get my $419.64 back. I would have excepted two to five business days but 60. Unexceptable!!!! I will be reporting them for bad business practices.

SK H.

In their usual style Kennon has pulled us through another emergency. After tepid morning showers we placed an emergency call to Kennon to ask for plumbing help. With good cheer they responded the same day. Unfortunately our old hot water heater had to be replaced. That was also achieved same day. The service tech was very knowledgeable and polite, while his work was neat and precise. Very impressive! But that's what we've come to expect after a few years with Kennon. A major plus was that the price was most respectable.