Kenneth Black Plumbing

Marv E.

We called Kenneth Black Plumbing today( on a Sunday) and were greeted by a very polite, compassionate person. We explained our situation and the urgency to have a plumber come over to our house as soon as possible. Teleen, from the company, kept us abreast about the expected time of arrival of the technicians.The two gentlemen, Ramon and Alex, arrived timely and were really nice. They knew their job thoroughly. They resolved our problem in 20 minutes. Ramon assured us that it was a routine thing and was really kind and compassionate. We are so glad we called the right company at the right time! We highly recommend them!

Michael G.

Had a weird sitution with these people. Called about a specific problem I had and spoke to a few people. After a couple of days the guys show up about the job. I had told the people in the office at least 4 times what specifically my problem was. The two gentlemen came into the house and i showed them the exact spot where the problem was. They immediatly separated and started running around my house opening doors to rooms, closets, etc. and yelling back and forth in spanish something to each other. They were moving very quickly from one end of the house to the other. After looking in every room, closet, cabinet, etc. they said that is not a service they provide and i should call someone else. I feel like my house had been """"cased"""" or something. I was very uncomfortable around them.

Susan H.

I called this company based upon all the recommendations from people on Nextdoor. I scheduled an appointment and was given a time frame from 2 to 4 yesterday. 4:00 pm they were still not here so I called to find out why. I was told they had several emergencies but that we were still on the schedule and we would receive a call when the tech was on the way. I got the call at 6:30 and they arrived around 7:15 to complete the faucet installation for us. When we thanked them for coming so late they said they still had some more calls to complete. These guys are hardworking, nice and professional. The office could communicate with customers better by updating them on arrival times. Richard and his partner were great techs!

Don B.

When I called I told KBP to set up an appointment I told them I had a couple of leaks above the garage and would like to find out how much more it would cost to replace the copper with pex. When they arrives there were two wet spots with buckets sitting in them. After finding that changing to pex would require major modifications I told then to fix the leaks. They quoted $500.00 which was about what I was expecting. Later when I went out to see how work was progressing the english speaking one said """"oh you have another leak that will be another $350.00"""". After I loudly voiced my displeasure he let me speak with his crew chief who graciously lowered it to a mere $200.00. Hopefully they can recover from only getting $200.00 for the loss of the 10 minutes of time and the $2.00 coupling it took to repair the pinhole.

Marvin B.

Nothing says welcome to homeownership as water coming down your ceiling 24 hours after we moved in. As soon as I saw it I knew based off all the other amazing reviews I had to call Kenneth Black. The answering service was great. I then received a call from Nichole and her customer service is TOP TIER. She calmed me down and assured they were going to help. She stayed on the phone with me to try some troubleshooting to atleast get the water to stop while she waited for the techs to give her a call back. The techs Arnold and Ramon showed up within an hour and unfortunately had to cut my dry wall but we had to figure out where the leak was coming from and luckily they found and it was fixed within in an hour at a very affordable price. They also keep me updated and asked for approval throughout the whole process. You will not regret going with Kenneth black and his team. Every person I dealt with were very kind and caring. 5 star service!

Catherine W.

Our water heater broke on Saturday evening and flooded the basement and the garage. I heard so many good reviews on the next door app so I called this company. They were able to get someone to come out and resolve my problem quickly and professionally. I would definitely recommend them to anyone with plumbing issues.

Emily S.

If you need an honest and trustworthy plumber this is who to call! I'm so grateful he was recommended to me. Without hesitation he will be my """"go to"""" plumber for anything I need.

Gerry W.

Richard and two trainees came to my house today. They were terrific! The most important thing about any professional in my opinion is curiousity and experience. The fact that Richard measured my toilet to replace and told me I had ordered one that would not fit and helped me know what to look for was the first thing. Secondly, he asked to check my water pressure and identified a potentially dangerously high pressure. He did this as part of an estimate to replace the toilet. I'm very impressed, not just with his knowledge and understanding and curiousity, but also with the company's policy of training new plumbers. Fabulous business plan serving our community!!!

Evelyn L.

I had heard some very good things about this company and I as well had a very good experience. I got a spoon stuck in a garbage disposal and I took it apart and pulled with all my might and couldn't get the spoon out. I was going to replace it but because it was hardwired instead of plug in, I didn't want to mess with it so I called a professional. The guy that came was very good and friendly. He shared some of his expertise with me and talked me through all the options with the garbage disposal. I decided to replace the garbage disposal. He went to work and did a great job even taking care to clean up on even the smallest water droplet that came out. The price was also very reasonable. I will definitely call them again. I had such a good experience that I didn't want to give less than five stars but I will say the lady that scheduled the appointment was a little difficult to talk to. She didn't quite seem to know I was going on and kept saying that a date wasn't available after she told me it was. She then called me back three times after actually getting something scheduled to tell me information that she forgot to tell me or ask a question. She also kept saying she couldn't hear me so I had to practically at yell. It was a bit of an ordeal to get it scheduled but the actual service was better than any plumber I ever had.

Donnie H.

I have used Kenneth Black Plumbing on several occasions. They respond quickly and do excellent work at a fair price.