Kenneth Black Plumbing

Melissa W.

When I called I told KBP to set up an appointment I told them I had a couple of leaks above the garage and would like to find out how much more it would cost to replace the copper with pex. When they arrives there were two wet spots with buckets sitting in them. After finding that changing to pex would require major modifications I told then to fix the leaks. They quoted $500.00 which was about what I was expecting. Later when I went out to see how work was progressing the english speaking one said """"oh you have another leak that will be another $350.00"""". After I loudly voiced my displeasure he let me speak with his crew chief who graciously lowered it to a mere $200.00. Hopefully they can recover from only getting $200.00 for the loss of the 10 minutes of time and the $2.00 coupling it took to repair the pinhole.

Fiona C.

Thursday, the evening before my brother's funeral (reception to be at my house) we noticed an outside spigot leaking. We tried to repair it ourselves - it was getting dark and we were exhausted, so we just shut the water off to the house for the night. The next morning I called Kenneth Black Plumbing and explained the situation to them. Darra called me back and let me know that Arnold and Marcellino were going to come by and would fix the pipe while we were at the funeral. On the most difficult of days, when I could barely think let alone call around to find a plumber, Kenneth Black Plumbing responded and took care of me like they knew me! Truly unbelievable service...and then told me there was no charge. I am speechless. All I can do is say thank you and spread the word. A truly service oriented company!

Sean V.

Nothing says welcome to homeownership as water coming down your ceiling 24 hours after we moved in. As soon as I saw it I knew based off all the other amazing reviews I had to call Kenneth Black. The answering service was great. I then received a call from Nichole and her customer service is TOP TIER. She calmed me down and assured they were going to help. She stayed on the phone with me to try some troubleshooting to atleast get the water to stop while she waited for the techs to give her a call back. The techs Arnold and Ramon showed up within an hour and unfortunately had to cut my dry wall but we had to figure out where the leak was coming from and luckily they found and it was fixed within in an hour at a very affordable price. They also keep me updated and asked for approval throughout the whole process. You will not regret going with Kenneth black and his team. Every person I dealt with were very kind and caring. 5 star service!

Archie L.

We had the unpleasant experience of having an exterior water leak so we called Kenny Black! Kenny and all of his crew are amazing! He is truly a Master at his craft, professional, honest and reasonably priced! He quickly found the problem, while others weren't, and repaired it that day. We had a great experience with him and were very pleased with the outcome. He is a great and trustworthy person that I wouldn't hesitate to call again.

Jay C.

If you need an honest and trustworthy plumber this is who to call! I'm so grateful he was recommended to me. Without hesitation he will be my """"go to"""" plumber for anything I need.

Dave D.

I have used Kenneth Black Plumbing on several occasions. They respond quickly and do excellent work at a fair price.

R.L. R.

I called this company based upon all the recommendations from people on Nextdoor. I scheduled an appointment and was given a time frame from 2 to 4 yesterday. 4:00 pm they were still not here so I called to find out why. I was told they had several emergencies but that we were still on the schedule and we would receive a call when the tech was on the way. I got the call at 6:30 and they arrived around 7:15 to complete the faucet installation for us. When we thanked them for coming so late they said they still had some more calls to complete. These guys are hardworking, nice and professional. The office could communicate with customers better by updating them on arrival times. Richard and his partner were great techs!

Alice B.

I had a plumbing issue that started inside and surprised me outside. That's when I knew I needed a professional! Our neighbor referred us to Kenneth Black Plumbing and we had two other companies come out. Kenneth Black was detail-oriented and very knowledgeable. He used sophisticated equipment to diagnose the issue. Then he gave us two options, one was a lower cost band-aid solution that he didn't recommend, and the other one would address the root cause for good. Mr. Black went the extra mile noting how the problem could have been caused when the house was built. He told us that one of the utility companies could have damaged the line with their digging equipment and a small crack could have led to the tree root getting in it. Plumber two came out to diagnose the issue and had a much more costly solution. While plumber three came and did not do any diagnostic. He only asked what was happening and blurted out $2,500 for a fix. He was the only plumber who did not use any equipment to diagnose the problem because he said it would cost $300+ on top of the $100+ trip charge to do so. It was an easy decision to go with Kenneth Black and his company. I trusted his assessment and you could tell he cared about giving us a real solution given his work efforts up front. His team did a wonderful job fixing the problem. He also enhanced our plumbing system to make it more effective and aesthetically pleasing too. They took pictures for the utility company to review, and I reached out to the utility company about it. The utility agreed with Mr. Black's assessment and reimbursed us the $1,500 plumbing charge. Thanks for a job well done and helping us with the reimbursement too!

Ted B.

Richard and two trainees came to my house today. They were terrific! The most important thing about any professional in my opinion is curiousity and experience. The fact that Richard measured my toilet to replace and told me I had ordered one that would not fit and helped me know what to look for was the first thing. Secondly, he asked to check my water pressure and identified a potentially dangerously high pressure. He did this as part of an estimate to replace the toilet. I'm very impressed, not just with his knowledge and understanding and curiousity, but also with the company's policy of training new plumbers. Fabulous business plan serving our community!!!

Gregg M.

Had a weird sitution with these people. Called about a specific problem I had and spoke to a few people. After a couple of days the guys show up about the job. I had told the people in the office at least 4 times what specifically my problem was. The two gentlemen came into the house and i showed them the exact spot where the problem was. They immediatly separated and started running around my house opening doors to rooms, closets, etc. and yelling back and forth in spanish something to each other. They were moving very quickly from one end of the house to the other. After looking in every room, closet, cabinet, etc. they said that is not a service they provide and i should call someone else. I feel like my house had been """"cased"""" or something. I was very uncomfortable around them.