Kenneth Asire Plumbing

J Z.

I contracted with these folks to fix an issue with our tankless water heater. The two gentlemen that came out were fine, took time to explain things and was professional. The problem is they did not fix the problem. They probably visited us 4-5x - the first few was to diagnose the error code with the manufacturer technical support. Eventually, they concluded we had gas going into the system and had to install a regulator. That took a couple of weeks to procure and schedule. Came out, installed it and declared (and guaranteed) that our error codes will not reappear anytime soon. WRONG!! Not only did it reappear but sooner than before they made changes. After a final visit - they just cannot fix it. So I asked for a refund - because the problem was not fixed at all. And now the error is even more frequent. $800 for nothing. And worst, they won't even bother emailing me back or acknowledging the failed service. Do NOT use them as they are very prompt to get your business but radio-silent once issues come up.

Jennifer B.

TLDR: Do not hesitate, if you have plumbing issues call Kenneth Asire Plumbing, especially if you have a tankless water heater! They are honest, knowledgeable, reliable and affordable.

I have PTSD dealing with another plumbing company that shall remain nameless in San Francisco months prior. The problem they were supposed to ""fix"" - low flow of hot water from a single bathtub - remained after being billed thousands for work I didn't need or ask for. My house was built in 2016 - a rare new construction in the city, and the company I had the misfortune to call is utterly unqualified for modern plumbing let alone tankless water heaters. I know this because I happen to have a ring camera monitoring the interior of my garage that's always recording with movement and the tankless just happens to be in view of the camera. In the following days after this disaster of a company jacked me around I checked footage of the 14 hours the dude spent playing with my tankless. He was completely guided by watching you tube videos on tankless water heaters on his phone telling him what he needed to do. He'd turn off his phone as soon as he'd hear me coming down the stairs to check on him. Anyway he told me he ""had to"" install ""a shut off value"" he insisted ""needed to be installed"" because not having this valve was ""dangerous"" on my tankless. Yeah well Ring footage showed him watching a you tube video that said it was dangerous so he then presented that to me. Adding a valve ""because it needs to be done"" turned into him ripping out *all* the pipes and replacing them because he insisted it would ""fix"" the flow problem. But get this.... I learned later we didn't need any of that on the model of tankless we have because its a newer model and the ""danger"" was eliminated in newer models. Either my guy wasn't watching videos for the correct model of tankless he was working on or he took that opportunity to take advantage of my ignorance so he could bill me. Either way the pipes he reworked sure looks fancy but functionally carry water the same way the 7 year old pipes did. $4000 was charged to my credit card for that shitshow and he hardly looked at the tub I originally called him out to look at in the first place.

Fast forward 8 months later and our tankless water heater started making a high pitched whistle that developed into a house shaking scream. On the rec of one of my neighbors I called Kenneth Asire Plumbing. Ken and his assistant was at my house within 2 hours. He immediately started getting to work and I could instantly tell he knew his way around a tankless water heater with zero need to pull you tube videos explaining the parts and functions to him. In record time he figured out the issue and fixed it. Debris in the ""blower"" or whatever. He popped it out, cleaned it, popped it back in and the noise was gone.

I also had Ken look at the bathtub that started it all - the hot water was still low flow but I've been dealing with it because its in the 2nd bathroom so it wasn't a priority. Ken took about 3 minutes to look at it and tell me it was the spout. He texted me an Amazon link of replacement spouts that would fit and left me a tube of caulk to seal up the replacement myself. Let me tell you, when that *same tub* was looked at by the other plumbing company that shall remain nameless - after the guy spent 14 hours ripping out pipes and adding valves and charging $4000 to my card - he told me he needed to ""rip out the marble to check the pipes in the wall"" at an additional cost of thousands of dollars on top of the $4000 he charged me to replace pipes that didn't need to be replaced & install valves that didn't need to be installed to fix low flow from a single tub that it didn't fix. Looking back now, if I actually agreed to let him do what he insisted needed to be done I would have had to pay $10K+ in plumbing charges from that other shitty company plus god knows how much more to hire someone to patch and repair the wall ripped into. It turns out all I needed was an honest plumber not looking to gouge and take advantage of a woman to recommend a $25 spout from Amazon I could order and install myself in under 10 minutes.

Ken charged me a service call to clean the blower and recommend a new spout.

Marty R.

They did a great job. They came on time and did what they were supposed to do. Thank you

Leslie P.

Ken was on the job within 45 minutes of my overflowing kitchen sink and returned the next day to clear a shower blockage and two blocked toilets.
He is the right guy to take care of your plumbing problems.

A1 service with a smile. HIRE HIM!
S.F. native Alex Pellegrini

Anthony P.

Kenneth Asire Plumbing was professional, efficient and fairly priced. I had a water heater replaced. I was impressed by Justin who came out with an assistant to do a free estimate and later the work. He took the time to explain everything and the install including haul away was about 2.5 hours with team of two. Justin also provided me an estimate for some other plumbing work to replace a shower valve which was smarter approach more reasonable than another plumber.

I like that the office sends you text message updates and clear and professional estimates and invoices online. I would highly recommend this plumber, ask for Justin!

Steve C.

We needed a faucet installed in an existing sink. Also the garbage disposal, which the company advised us to replace. This was done efficiently. Also our new cooktop had to be connected to the existing gas line. all was done correctly.
Communication was excellent and the tech showed up on time.
My only concern is that the fee seemed high. We were charged $850 for these two projects which took under two hours. I didn't get competing quotes so I can't be sure. Maybe plumbers make $400 an hour now but I doubt it.

Misha T.

The team at Kenneth Asire are absolutely first rate: my kitchen sink P-trap sprank a leak at dinner time. In the morning I was able to schedule same day srvice. I was given a 2 hour window for technician arrival, text message and e-mail confirming appointments, regular updates on progress. Tech was corteous and fast in changing the hardware and fixing the problem. He tested thoroughly for leaks before leaving. No mess left behind. I am a very happy customer indeed!

Carol T.

Third time I have used this company. Always prompt, polite, helpful.
They are my go to for any plumbing issue

Dan R.

They replaced a very tricky water heater for me the same day I called. Other companies said they couldn't do it-it's in a very strange location. They needed 4 people to do it but they took care of it right away. They are true pros!

Stan K.

Kenneth was fantastic. My son, a journey man electrician, installed a vent on the utility porch of one of our apartments to vent the dryer to the outside. However, the City and County required a plumber to certify that it was done to code. I contacted Ken and he came out and looked at it and said that it needed an outside vent. Ken said he could do it or if my son did the work, he would be able to certify that the work was to code. We did this and everything was taken care of.

This man's company will have my plumbing work on this building as well as any other apartment buildings that I acquire forever. He took care of what was an awkward and potentially costly situation in a generous way and my gratitude will not be forgotten by me or whoever in the family inherits the property.