Kennedy's Plumbing & Heating

Nick N.

After sitting down with the owner, Tim, we went over options, prices and the whole 9 yards. We had just spent a winter with no heat and although we were able to deal with it, using space heaters, my wife was pregnant and we would definitely need heat this winter. After telling Tim this, I told him we needed to make sure we would be set. We had steam radiators, powered by gas. He recommended a mini-split system. So fast forward a month after completion, we are freezing! It is just under 50 degrees in our house. (We just had all our windows replaced, doors and the previous owner blew insulation into the walls) I proceeded to call up Tim to ask what we should do. About 20 minutes later one of his employees calls and stated, Tim didn't want to speak with us. Then followed up by saying he was expecting us to be calling on a day like today (it was 22f outside). After, he then told us that the unit Tim sold us only heated up to 30,000 btu. Our house needed over 80,000 btu.

Update: Tim came back and reconciled the problems. He installed a gas furnace that now heats our whole house (1900sqft). Although we did pay a little out of pocket, most of the cost was covered by Tim. Although I wish we had used the gas furnace in the first place, as it was a fraction of the cost and 3 times as powerful, Tim did come back to work with us to fix the issues.

Michael H.

Despite the negative reviews. I called Kennedy to replace my furnace and found them to be very honest, respectful and more importantly affordable. Did a great job and was very responsive when I called with questions.
Would use them over & over again.

Frank R.

Where to begin. Called to have our furnace fixed. Was not firing. James was a pleasant guy who was the tech that came to fix the problem. He was here for about an hour and could not resolve the problem so he called Lennox for some help. After a half hour on the phone on hold with Lennox, James was told by his Boss to leave. I could not believe it. I asked why and he said his boss had other jobs to do. James was a bit embarrassed but stated he worked for him and had to obey his boss. So now we have no tech here, going down to 27 degrees and no heat. So I call up the office and spoke to the owner. He advised me never to buy a Lennox, hard to get parts, expensive and there was nothing he could do for us. He has other jobs to do, so basically told me good luck(Your Screwed). I thought I was the customer???
Paying for a service, getting no results. Please advise all friends to stay away from this company!!!!

Chrissy L.

So far, they're great!

I scheduled my appointment, and then read the reviews here. I'm glad I didn't read them first! Three years ago my air compressor (half the central air machinery for my home) died. I called Kennedy and they sent out a technician who diagnosed the problem and told me the compressor needed to be replaced. I couldn't afford it, unfortunately, and had to deal without it.

At the beginning of the summer, James from Kennedy called me and asked if I still needed it done and said the quote from three years ago was still good. I told him I wouldn't be able to afford the repair until maybe August, because I sunk all my savings into a class for work and I wouldn't get paid back by my employer until then. They told me they'd be willing to take half up front and half when I got paid back. I had to write a letter stating that I would pay them back ""when I got my tuition check."" Not even a fixed date. When I get the tuition check.

Seriously, real people run this place. My house gets so unbearably hot and humid in the summer months, and this made me so relieved to not have to deal with that until August. As soon as I was ready to give them half the payment (yesterday) they scheduled the appointment (for today). I shut my cats in the bedroom for the day, gave them access to my house while I was at work, and when I came home I found a note from James on my counter. And my house feels so good. Nice and cool, not humid. Just nice.

Everyone at the company I interacted with (James, Tim Kennedy, and Maria in the office) was professional and great. I'm sorry others had such bad experiences. I will happily use them again!

Sharon P.

came out. wanted to replace furnace and over priced us. they ended up doing nothing and charge us 200 for it. stay away

Sarah C.

Awful company. Customer Service is extremely poor- office staff is rude, GM is probably the rudest of them all. Not to mention over priced. I even got charged for work that wasnt done!!
Without a doubt the WORST experience I've ever had. Do yourself a favor and do business elsewhere...you'll thank me later!

Pedro J.

Recently contacted this company and set up an appointment. They were supposed to show up at between 7:30 and 8 AM . Call them up after an hour and 15 minutes due to no show. Was told by the receptionist that they were busy unloading parts and have been unable to come out yet. They didn't have the courtesy of calling me up and letting me know that they were either late or coming at all. I canceled the appointment for whatever it was worth. Great way to run a business guys!!!

Dolce J.

This company hs the lousiest work ethic and do not take pride in their work. The owner, Tim K. argues with his customers - once even had his receptionist tell me that Tim requests me to stop calling the company when the furnace they installed was not working efficiently, gas company had to be called multiple times, Kennedy called even more times and came out and still unable to diagnose the problem but kept trying to make money by cleaning the system. Lousy, finally called them again to tell them the gas company was threatening to shut the furnace down and could hear the owner yelling in the background. Just hung up, lousy person, lousy attitude, lousy service... thank goodness, they didn't make the product.

Ann L.

I agree with the other post. After being in my house for 5 minutes I was told my AC was fine and I owed them $79. The technician then called his boss because I was unhappy with the 5 minute job. ""Tim"", who I believe to be Tim Kennedy the Vice President, was rude and completely unprofessional on the phone with me. I actually had to ask him to stop yelling at me as he he didn't want the technician spending any more time at my house. Bottom line...extremely disapoointed. We wanted to support a local business but will not be calling them again.

Jose G.

I called this company to fix my Air conditioning issues. A gentleman named James came here and was out right one of the rudest people I have ever encountered. I had diagnosed the problem myself with a friend and it turned out my motor was broken. As I was talking to the guy he said things like ""sign my ticket"" and ""if it starts raining im out of here not staying for this"" I told him since im paying for a diagnosis fee you should at least diagnose it. He replied ""dont argue with me and turn the damn breaker on"" At that point I called the owner and told him quite frankly I don't need to deal with this kind of service. I don't need your employees attitude and quite frankly I can give the business to someone else at that point the owner was not friendly at all even hung up on me. I told James I did not want his business and that I would go with someone else. The owner then called me and said I was unprofessional and that he had friends that visit my business (threat) on top of asking me to pay his $129 diagnosis fee. On top of that the piece that was broken cost less than $500 to order and James was mentioning that it would be $5000. My advice is avoid this company like you would the plague.