Kendrick Plumbing

Jake G.

Tom and the Kendrick team are awesome! Replaced our old cast iron piping with brand new PVC in under 2 days (along with brand new outbound line and copper piping inside). They are friendly, reasonable, and reliable. Highly recommend!

Amanda G.

Kendrick Plumbing was recommended to us by a neighbor. We had gotten three other quotes from other plumbers but Kendrick was half as expensive. They were able to take care of the problem that day, even though it was 5:00 p.m. on a Friday. The two prlumbers were incredibly polite and worked quickly. They even took a gas gift card down to the neighbor who had referred them as a thank you.

J B.

Very poor experience and no customer service. We feel taken advantage of and have had no success resolving the issue. In fact, they are going out of their way to be difficult and will not answer the phone or respond to messages. Of course, this is only our experience, but if you are considering them, I would make sure to get a written estimate and check with others as we did not feel treated well.

Bob R.

I deal with John Grove. Always fast response. Everything was explained and written out. All was done to my satisfaction. I would recommend them.

Nickie B.

I first used Kendrick Plumbing the first part of 2015 with a busted Hot Water Heater. John was very helpful and professional and worked well with my handyman husband to assure us of our decision on tanks and proper install. We then reached out to them in December 2015 for a new home purchase to make sure our tankless unit had been installed correctly and that the water pressure was good in the home. Great people all around. Helpful and friendly like family.

Donna G.

I use Kendrick to service my Atlanta rental property. They have always responded quickly and offer competitive pricing. I live in Texas so I need service companies I can trust. Dg.

Mimi T.

I made an appointment 3 days before where they gave me the time from 10-2pm. I never received a call. At 3pm I called them to see where they were at and she said they can no longer come today and I need to reschedule. I'm flying out of town tomorrow and told her that it was an emergency to get it done today WHEN I HAD MY SCHEDULED APPOINTMENT. She was rude in her reply saying they can't do it. They weren't even going to call me to tell me they weren't showing up. Poor customer service.

Evonne S.

My husband and I called Kendrick Plumbing to install 2 new water heaters in Woodstock recently and we were VERY impressed with customer service and pricing. They are not your average plumbers...these gentlemen are honest, upfront with prices, clean inside the house and very knowledgeable. John and Tom were the technicians that installed our water heaters and they were prompt, thorough and probably the most attractive plumbers I've ever seen, which is always a nice treat! I have already referred my friends to contact Kendrick Plumbing when Doody calls!!

Lynne C.

I hired a technician to put a cap on a gas line, which is about a 5 minute job. He quoted me $225, which I thought was a little high, but I needed it done so that my tenant could turn the heat back on. Part of the gas line was below about an inch of cheap quik-crete that came up with a screwdriver and hammer in about 3 minutes. The entire operation took less than 15 minutes. He then charged me $275 for the cap and another $150 for chipping up the quick-crete!!!!! $375 for one tiny repair. DO NOT USE THESE PEOPLE. What a rip-off!

J W.

The owner of this company, based on a misunderstanding from his employee, called me a cheat, a liar, asked me if I believed in God, and told me I needed to go before my elders. And yet he was wrong, and his employee confirmed he was wrong. I tried to be reasonable. Even with all this, I've tried to pay, but want a receipt in hand, since I don't trust them. Well, the owner, John, won't let me meet with his employee and won't let me come to his office (""""I'll have you arrested"""" to quote him). If you want the full story, check my full review on google+. Here's a snippet, though. I had told his employee yesterday that I'd pay him directly so I could get a receipt in hand showing paid in full, because I didn't trust to mail a payment or make it over the phone. A little bit after talking with the employee, here's the text I got from the owner. A text! """"Sir I want you to know that my employee will in no way come back to your house to pick up our money that you owe us and have chosen to cheat us out of. You have our bill. You have our address. If you choose to cheat us that is on you. You lied to me to get extra work done and you have so far not paid us for the original work that you agreed upon. I imagine you never intended to pay us so we will have no further conversation on the matter. You rightfully owe us for the $750 that you agreed to and extra for the pipe you lied to me about. The ball is in your court. Good Day"""" The message speaks for itself. Here's the text I sent in reply... """"I have no invoice! If you ask [employee], he will inform you as he confirmed to me that the invoice is in his truck - it was never given to me. You, sir, have serious issues of trust. You jump to conclusions and call people names and judge and sentence them with absolutely no desire to communicate and understand. I have bent over backwards to talk with you, to help you understand, and to pay you. I begged you to take my credit card the first day you called me names. I am willing to pay now, but not without receipt given in hand at time of payment. That is a reasonable request for a variety of reasons, including that [employee] suggested at one point I just pay him. That is not right. Regardless of how poorly you have treated me, all i asked [employee] to do was meet me so i could receive receipt at the time of payment stating the amount was paid in full. At this point the ball is squarely in yours. I will not pay without an invoice in hand signed at time of payment. You will not allow your employee to receive payment. You will not allow me to come to your office, since you said you would have me arrested. I am sorry you refuse to be reasonable. If you decide to allow [employee] to receive payment , i will make myself available to pay. I want to pay. But i will not do so without a receipt showing paid in full at time of payment, and since [employee] can't receive it and you wont allow me to come to your office, please provide another option. I will meet you and pay you if that works for you. You have hurt, insulted and offended me without just cause and yet i am still willing to work with you. I'm sorry its not mutual."""" I feel bad for John, but he's got some anger and trust issues, and I'd stay away from this company. Also, they have several different websites made to look like different companies. Be sure you're not really contacting Kendrick when you're not meaning to. I hope this helps someone else avoid a situation like this.