Ken Griffin Plumbing Services

Bob K.

We have used Griffin Plumbing for over 6 years and have always been very pleased with their work and fair pricing. They are very fast in response - we have gotten service on the day of the call every time - even for non-emergencies. Most recently, I had a bunch of odd, small jobs on 5 different items. They were able to knock out all five jobs in 1.25 hours total. It is nice to know that you aren't going to get a padded bill at the end of the day! Their staff have always been a pleasure to work with - and always helpful. I just don't think that you can find a more honest and better plumbing outfit.

Lynn M.

Used this firm with great results during an emergency plumbing problem. Because of this, called for an estimate on cosmetic updates to three bathrooms and outdoor drains. Estimate visit occurred promptly. Six weeks later , after five weekly phone calls and a promise I would have the estimate at the end if the business day, no estimate, and no contact. Each call had a new excuse. Server was down. I forgot to follow up. Estimator is back logged. Being busy is ok, poor communication and follow up scares me when the work hasn't started. Go elsewhere.

Amy K.

i have used Ken Griffin Plumbing services 3-4 times and have been impressed with their service and integrity each time. The first 1-2 times they came out were for second opinions, and they saved me several hundreds of dollars. Most recently they bought my VERY OLD water heater a few extra months or more. And today, when my toilets started backing up, they came out within 2 hours. The sewer -- due to some invasive roots -- was backed up. The plumbers very neatly removed the toilet, ran the snake and charged me what I thought was a very, very reasonable amount for the hours of service. And no mess. I was impressed, and am very gracious.

Valerie P.

Office Manager is unhelpful and argumentative. Called on Friday, December 21st to get my my propane water heater replaced. Kathy gave me an estimate over the phone of $2795. I thought it was high, but I had water leaking in my basement. They came out immediately and installed a new one. Service people were great. My problem is with getting a receipt and itemized bill from them. I had to call twice and send two emails before I could even get a receipt for what they charged my credit card. The receipt merely says removal of old water heater and replaced with new water heater $2795.00 - no detail of parts, labor or taxes. It has now been almost 4 weeks and although I, and my insurance agent, politely asked for an itemized bill, Kathy has refused saying it would be ""too much work"" for her. Seriously! It is a simple request and her reluctance makes me suspicious of what they charged me. I have asked for a breakdown of parts and labor, seems reasonable to me, but Kathy argued with me, saying that my insurance company did not need it, that it was like asking a restaurant to give you the cost of the peas in your dinner, etc. She is most unpleasant and totally unprofessional. I am now seeking other estimates to make sure I was not taken advantage of. Griffin should just give me the information I asked for. I was happy with the work and I paid them immediately. I thought they were in a service business, but apparently they can't give a paying customer readily available information. Very Disappointing!

D G.

I have used Ken Griffin Plumbing many times and have had service from excellent to mediocre/bad depending on who they send. The best have done excellent work quickly. The bad included the following:
1) They were called because of staining on the ceiling just below the water pipes. The guy looked around for about half an hour and concluded he didn't know, charged me and left. I later fixed it myself as it was a cold water pipe next to the dryer vent line and was sweating.
2) My water heater suddenly went out and the plumber was putting a replacement thermostat in incorrectly and I had tell him it was incorrect - not a big deal
3) The worst one was a chatty plumber who hung around talking for over a half hour and then charged me for all his talk time. That made me so upset, that I called the office, complained and asked that they never send him out again. I should have asked for a refund.
4) Also, I had them come out for an estimate on a larger job and I never heard from them so I gave the job to another plumber. When the new plumber was well into the job I hear back from them and I had to tell them they were too late.
So, that said, other than the guy who didn't know what to do, their results have always been satisfactory if not great. Just depends on who is sent. I will use them again but I will be better about giving them feedback and commenting on Yelp.

Amelia C.

A couple of year ago, I called KGP for a leak I needed to repair in my powder room. At that time, I was very pleased with the service - the technician (I believe his name was Brent or Brad) arrived on time, was professional, explained the problem thoroughly and, most importantly, fixed the problem. Satisfied with the service, I referred many of my colleagues and friends to KGP. Well, it's too bad, but my recent experience was bad and, as a result, I won't be using KGP or referring anyone to KGP in the future.

Recently, I had a leak that needed to be repaired - this time, in an upstairs bathroom - and the leak was staining the ceiling in the main floor. I called KGP and a technician came out a couple days later (they could not fit me in right away, which wasn't that big of a deal for me). The guy who came out did some work on the toilet (I'm not sure exactly what, as I wasn't home) and left. I was surprised to see that he didn't open up the ceiling to see where exactly the leak was coming from but - I'm not a plumber, so what I do I know.

A couple days later, I noticed that the stain on the ceiling was getting bigger. My husband called KGP and left a message. The next day, he called and left another message - this time, on the emergency call line. We both assumed that KGP will call us right back (afterall, the voicemail said someone will return your call within 20 minutes), but no one called us back. The next day, my husband spoke with someone in the office who apparently told him that she was surprised no one had called us back because they had many emergency calls. The lady told my husband she can get someone out the end of the week, which was unacceptable. She then told my husband she'll have someone out the middle of the week - which, again, was unacceptable (imagine the stain getting bigger, further damaging the ceiling and mold growing in the meantime). She then said she'll talk to someone and call us back. Well, no one called, so my husband called back. Another lady answered and when we asked why no one has called back, she responded that the other lady didn't tell her about it so she didn't know (seriously?). In the end, she scheduled someone to come out the next day.

The next day, another technician came out, and this is where things get a lot worse. The guy replaced something which apparently required him to use a paste that needed to be dried before he could test. Well, he didn't explain any of this and, when asked how we'd be billed for this (considering the fact that the last guy did not fix all the issues resulting in the leak), the guy said he'll give a discount for 50% of what we previously paid, and walked out to this truck. My husband assumed he was going outside to make a call to the company to confirm, and went back to continue his work. Well, the guy didn't come back into the house for about an hour and added that time to the final bill. I have no problem with that if the paste really takes an hour to dry, and I fault my husband for not checking up on the guy who was sitting in his truck for an hour, but I feel like the guy should have explained this. But this is not why I am writing this bad review.

I am writing this bad review because when my husband pointed out the extra hour that was charged, the guy said this to my husband: ""We can do it two ways. You can pay me or I can call the Sheriff."" ARE YOU SERIOUS??? My husband was shocked but, being the nice guy that he is (and also because we had another contractor working in the house), he paid the guy. After the guy left, another contractor that was working at home expressed shock and said could not believe the KGP guy ""went there.""

The guy should be glad that I wasn't home. Seriously - I try to be good to people but I am not nice to those who are unreasonable.

I have no problem paying for a service for which I need to pay. Even if the first guy who came out did not fix the problem (whether it was one or more problems), I wouldn't have had any problem with it if KGP customer service was more responsive and sent someone out quickly. And most, importantly, I wouldn't have posted this review if the guy didn't threaten to call the police INSIDE my own home, and instead, explained the bill and called KGP office to resolve any differences.

I am sure the guy is a nice person and he was doing what he thought he needed to do (get the money and get out to another service), but neither my husband nor I appreciated how he handled the situation.

Steve G.

Ken Griffin plumbers have completed quite a few repairs and installed plumbing and gas lines for our pool. Each job has been completed with a high degree of quality in a small amount of time. The plumbers that visited us were all courteous and friendly.

Lisa N.

Fount them to be unethical - adding additional charges after work is completed. Called for a weekend service due to a clogged drain. Turned out to be a clogged drain due to roots growing. Were able to fix the problem within one hour. However, ended charging me significantly extra, in addition to what they quoted over the phone. I was charged extra for them bringing a sewer machine, which I was never notified would entail an extra charge. Only found out when I received the final invoice after all repairs were made. Additionally, they charged me extra for a cleanout plug, which apparently they broke. Again, wasn't notified at all about this until I received the final invoice. After calling the corporate office and trying to dispute the extra charges, I was told that the technician notified me of the extra charges ahead of time.

Sharon T.

I called on Wednesday to have my garbage disposal looked at and they were able to come out on Thursday afternoon and have a look at it. After pulling a screw out of my disposal, Keith noticed that the pipes under the sink had been poorly installed, and mentioned it before I even had a chance to ask him about it. I had noticed previously that they were a mess and leaked if you bumped them at all. So, instead of me having to make another appointment and pay for another hour of service, he fixed them while he was there. I only had to pay for the parts, which was less than $20.

I am extremely satisfied with them and am happy to have a plumbing service that I can count on!

Bill R.

Beware of having your time wasted.

Called and talked to the company about getting an estimate for a hot water heater. Mr Griffin came to the house, did the inspection, then we didn't hear anything from him or the company for a month despite calling them a few times for a status. They finally emailed today and said that they are not licensed in the city of Rockville to do the work or to provide an estimate and to contact a ""local"" plumber. Information we could have used before taking time off work to meet them and waiting on an estimate.