Ken Griffin Plumbing Services

Nancy W.

Our shower was leaking so we called them to come look at it. The plumber was very helpful and diagnosed the source of the leak quickly. Unfortunately to fix the problem we are going to have to tear out the entire shower. The Plumber left with a promise to send a quote.

Almost three weeks later and after several calls and broken promises that the quote would be sent, I still have not received anything. And never a follow up from them as to why they continue to miss their deadline. Each time the person I spoke with has said she is just too busy. All conversations have been with the owner. We are unable to use the shower until it is fixed so there is a sense of urgency on our end.

I absolutely would not recommend them because the customer service has been terrible after the initial diagnosis. This is unbelievable that they are treating a potential customer this way BEFORE they are even awarded any work. I can only imagine what it would be like if I had a signed contract with them.

Huge disappointment all around.

Michelle H.

We have had them out to our house more times than I can count (thank you to my old house and old pipes). Each time they come they are quick, informative and professional. They are always the ones we call when we have a plumbing emergency and I highly recommend.

Billy D.

I hired Ken Griffin Plumbing as recommended by Fireside Patio for installation of a gas line for a new fireplace insert. Great service from start to finish. The consultation included an on-site visit that provided two options to run the line with costs for each, as well as a recommendation to get the gas meter upgraded. The installation went even better. A year later and everything is still working great!!

Al K.

We have used Ken Griffin Plumbing Services many times over the past 20 years and have spent thousands of dollars on their plumbing services. We would definitely consider ourselves very loyal customers. That is why I was extremely disappointed when we called Ken Griffin Plumbing Services this morning (around 8/8:30 am) and the receptionist, Kathy Griffin, was rude, dismissive, and slammed down the phone when we called for help. I completely understand that there are limits to what plumbers can do, but there is no need to be rude and unprofessional about it. Kathy could have just told us politely that Ken Griffin Plumbing Services could not do the job, but instead she used her nastiest, condescending tone and slammed down the phone as hard as she possibly could to hang up. We are no longer calling Ken Griffin Plumbing Services for our plumbing needs any longer.

Sharon D.

Unbelievable! I called seeking an estimate to replace a bathtub faucet and was told by the attendant it would cost about $999.00. She clearly
does not help bring in any customers.
No stars from me!
MOVIN ON

Columbia E.

No comment re: Ken Griffin. I was asked to take it down. Use great caution when you hire a plumber. It's important to do your homework re: the most reputable companies.

Aly D.

Dr. Jekyll and Mr. Hyde

We have had two totally distinct experiences with this company.

Pro:
In the winter, our polybutalene service pipes needed urgent repair because it had burst. Ken Griffin Co. came out quickly to assess the situation, made competent recommendations, and then fixed the pipes. They needed to cut through drywall in the house as part of the reparations. They came back within a week to fix it, and did an excellent job.

Con:
They left the yard in absolute upheaval, looking as though a body had been hastily buried there. They promised to return in early spring to grade the yard and plant grass.
We have been calling since March to ask when they will be out to fix it, and each time, the woman answering the phones, tells us in a discourteous tone that we are on a list of people waiting to have their yards fixed. Each time, she also claims not to be in possession of the list, and therefore cannot tell us when it will be fixed.
Our yard has been an absolute eyesore for 6 months now. It's an utter disaster and embarrassment. You can't you haven't been warned.

Dave J.

Installed a water heater and were very professional and courteous. They were very clean and took their time.

Dissatisfied C.

In reference to Ken Griffin Plumbing Services: The actual plumbers are Great with their service, BUT the admin staff are not. They either dont pick up the phone for service, forget to book the appointment, or repeatedly lie about the mistakes that they make.

Potential customers just need to read the other 1-stars on yelp to see the customer service problems with this customers.

The actual Plumbers = Highly competent.
Kathy & Admin staff = incompetent.

""Grade: B- ""

Basically just 'user-be-wanted'

Virginia S.

I had a very pleasant experience with these folks. They were very professional, efficient, and quick. I had the estimate within 24 hours of my first call! The office staff is very helpful and friendly.