Kellam Mechanical

Fritz D.

My wife and I were loyal, satisfied, and happy Kellam Mechanical customers going back to 2019 when they upgraded our existing HVAC system and replaced our water heater. At that time, we purchased and maintained a Kellam Mechanical maintenance agreement for our HVAC system that included periodic inspections of our heating and cooling systems. And we had Kellam perform service work on our plumbing system up through 2024.

However, we had some unfortunate experiences with Kellam Mechanical this year (2025) in three categories. All of which came as a total surprise and frustrating disappointment.

Kellam Mechanical has gone from a warm and friendly, small office staff, family-owned business, customer-comes-first, with reasonable pricing, to a cold, formal, all-business, large office staff, customer-take-it-or leave-it, overly expensive experience. However, my wife and did not experience any change regarding the Kellam Mechanical technicians. Each of these persons was courteous, knowledgeable, and very professional.

I hope the following information might be helpful to others moving forward, which is similar to other recent reviews regarding Kellum Mechanical.

A. (June 2025) Plumbing - replace a front hose spigot.

In 2023 received a quote for this work in an amount of around $320. I was not able to proceed with this work until June of this year (2025).
Just prior to the plumber proceeding to do the work he showed me an updated quote in an amount around $708 (2.2 x the original quoted amount), I was floored! The plumber told me back in August of 2024, Kellam was sold to another company. I called the Kellam office and spoke to the GM where I complained about this exorbitant pricing. I was given a customer discount, reducing the price to around $607 (1.9 x the original quoted amount). Although this price was still very high, I elected to bite the bullet and proceed with the work since my laundry room was already taken apart.

B. (July 2025) HVAC - cooling inspection.

We had a cooling inspection as part of our maintenance agreement scheduled for June 11, 2025. On the day of the inspection, I received a call from a Kellam Mechanical dispatcher saying they had to reschedule this appointment. And it had to be pushed back three (3) weeks to July 2, 2025. This was a huge inconvenience as my wife and I had to reschedule our family vacation to accommodate this new date!
Then, I received a text the morning of July 1, 2025, telling me Kellam could not make that date and I would have to reschedule once again. I called the Kellam office, but was told all customer service representatives were busy and someone would have to call me back.

I received a call back in the afternoon from a dispatcher, and I told him my wife and I had to reschedule a family vacation for the July 1, 2025 date. And we have a loyal Kellam Customer for the past 4 and 1/2 years and never had an issue like this! The dispatcher told me Kellam has over 100 service calls, and he was not sure Kellam could even come back for a cooling inspection, due to 100 service calls and a lack of available technicians.

I responded that if this was the case, my wife and I had no other option but to cancel my maintenance agreement and request a refund for this service. The dispatcher agreed to this refund.

I called the Kellam Mechanical office back the following day on July 2, asking to speak with the previous maintenance coordinator. The receptionist explained that person no longer worked at Kellam Mechanical. When I inquired about the status of the maintenance agreement refund, the receptionist told me there would be no refund and that we had to reschedule the cooling inspection yet again.
I tried to tell her this was not the agreement yesterday. I was told a refund would be issued to me and my wife for having to cancel our maintenance membership. The receptionist argued with me about this issue and would not listen to what I was trying to explain.

C. (July 2025) HVAC - Maintenance Membership.

The receptionist finally transferred me over to someone in Kellam Member Services, who told me my wife and I were not entitled to any refund. She said the only options would be to cancel this membership and forfeit our remaining HVAC heating inspection. Or, reschedule the inspection. I elected to reschedule the inspection yet again for July 15, 2025 and was told ""...although appointments are scheduled, there is no guarantee that a Kellam technician will actually make an appointment...""

After some follow-up email correspondence with the Kellam Member Services representative, I received a response with a revised option, ""...to cancel the upcoming appointment and prefer a partial refund ($126), due to the recent rescheduling inconveniences.""

I elected to take the partial refund, and Kellam Mechanical canceled our HVAC maintenance membership. I received the refund check the following month.

Cody H.

***UPDATE*** YOU'VE BEEN WARNED!

ONE STAR. Never thought I'd say this about Kellam but they're a terrible company now. NOT EVEN CLOSE TO WHAT THEY USED TO BE. They must have sold out and lost their minds because now they are a big corporation and have zero customer service ... and they overcharge and underdeliver. Don't even think about buying their HVAC servicing plan... they won't do any of the work that it says (like cleaning the coils) but they'll sure turn around and give you a $2800 estimate for stuff to do. Funny how they've maintained it and it's been fine but now all of a sudden it needs a ton of stuff for a 6 yr old unit that's been properly maintained twice a year since brand new.

I want a refund of my maintenance plan because you FAILED TO DO THE MAINTENANCE that was included in the damn plan!

Please do yourself a favor and steer clear of Kellam. They used to be amazing.... NOT anymore!!

Robert J.

KELLAM HOME SERVICES
I enrolled with Kellam's monthly contract for periodic inspections of plumbing, electrical, and HVAC. Today's appointment was made weeks ago, and I was told to be home from 8-5. Fine. I cancelled work and adjusted other scheduled appointments to be home.

Guess what? Just got a text a few minutes ago cancelling today's appointment. I called to express my frustration and was hung up on by the phone attendant. She screamed: ""Go yell at someone else,"" and slammed the phone on me. Fine. No more future appointments for Kellam to break, because I just cancelled my contract.

I've never experienced such rude and unprofessional treatment. Avoid Kellam; find someone who respects you, honors your time, keeps their appointments, and exhibits human courtesy.

Michelle ..

Kitchen faucet needed to be replaced. I bought the faucet and Kellum Mechanical replaced it for me with no issues. The gentleman that did the faucet was courteous and easy to talk to.

Niki T.

this place used to be ok not sure what happened but simple basic stuff like communication and courtesy is lacking along with getting the work done! usually it's one or the other but this time Kellam took it all! Do better next time please and get rid of your call# options 1,2&3 since you all only answer #1!!

Michael K.

I have used kellam for over 10 years they were always responsive, on time and professional . So... I schedule a routine summer maintenance take 4 hours off work when they call and say they have too many emergency calls and not enough techs. I reschedule a couple weeks later and guess what? Yep they canceled again. This is what happens when big companies buy out small businesses. They don't care about taking care of the customer just how much they can rip us off. After reading numerous reviews here and on google doesn't look like they we will be around too long. it's a shame for the former owners to watch thier homegrown company go down the shitter. My advice do not use the new version of Kellam. They are horrible!

Brooke S.

I was once a loyal Kellam Mechanical customer, but that has ended. We purchased a tankless water heater 2 years ago and were told that if we had the plumbing maintenance agreement, Kellam would come out once a year to check our plumbing, including the water heater. With the water heater, they would check it out and flush the system. We had them come 2 weeks ago (they were 2 hours late) and informed us that it would cost $630 to flush the system! When questioned about this, the tech said that management changed the inclusion of the flushing and a letter was sent last summer to advise the customers. We did not receive any letter regarding this change so we were caught off guard. Then we were advise a part needed replaced (another $458) and the tech would return in 5 days. No one came - no one called. The service is good, but it is costly. They have become unreliable and are no longer the company they were two years ago. I've heard that the company was purchased and the new owners are running it into the ground.

M V.

Job to be done: routine HVAC maintenance.
I just received a SECOND cancellation from this company for a routine HVAC maintenance check. I originally called to schedule this in early May and was given an appointment for the third week of June. This was the first red flag. It usually took only a couple of weeks to get an appointment with this company. The day before I was scheduled I received a call to reschedule because there were so many emergency calls to be taken care of. I was reschleduled for today, July 9, 2025. I just received a text letting me know I needed to reschedule AGAIN. I just called and spoke to someone who has now given me an appointment for August 1st. The person was very, helpful and understanding but that does not relieve my concerns about this company. She also had my annual maintenance contract refunded and I will be given the contract at no cost. This doesn't help if they don't have anyone to respond to calls. From reading reviews and talking with her it is very obvious that, since this company was sold, it has gone completely down hill. Technicians have quit and they do not have enough techs to do meet the demand. I have reluctantly accepted the new appointment but it is pretty clear I am going to be finding a new HVAC and heating company. After five years of great service when it was owned by Kellen, this company is headed for ""out of business"".

Loreto C.

I requested emergency plumbing service because of a broken water pipe in the walls of my laundry room. A technician arrived within an hour, quickly located and repaired the breaks. He also cleaned up any mess that he made and was respectful of my property.
Although it was expensive, it was well worth it since it was an emergency. And I was the technician's last call on a hot Friday afternoon. He got me back up and running with my laundry before the weekend.
Fantastic job!!

M C.

Our AC stopped working after the heatwave. We had used Kellam years before a couple times so they were our first thought. Monday we called and they set up an appt for the same day. They cancelled last minute and said bc they had emergencies. Um weren't we calling for an emergency service too?? So we called back and they set us up for an appt for today (Wednesday). They cancelled again last minute this morning. What a terrible business practice. Why on earth would you schedule two appointments that you KNOW you will not make? Just be honest and say no one can come out until next week or whatever. It's hot af outside and if we knew no one was going to show up today we could've had someone else come by. I suspect they bailed on us twice bc we did not sign up for their ""maintenance"" plan years ago. So we were never going to be a priority. We will never call them again. Look elsewhere for sure.