Keith McNeill Plumbing Cont

Ralph B.

I usually don't write reviews, but OMG, If I could give them no star, I would! Do Not Use This Company! Only interested in sending an invoice without finishing the job or coming back to finish the job. If you do decide to use them, get everything in writing up front, Nothing oral or on the phone. They WILL upsell you.

Robin F.

Requested a quote for a hydro cooled/heat gas water heater from two different companies and Keith McNeill was the lowest plus they did not charge for the estimate like the other company did (I saved $525 over the other company). Kenny and Jared (I hope I got the names right) were professional, friendly and a true pleasure to have in my home. They knew exactly what they were doing and did it & cleaned up after themselves. All in all I could not have asked for anything better. I highly recommend. This was to replace the heater that was previously (2 months ago) installed by Lowe's which was a straight gas water heater. Their installers knew it was the wrong unit but installed it anyway. McNeill corrected their mistakes and got me up and running.

Mark B.

McNeill technician arrived on-time to provide a quote for a tankless water heater. That was the extent of the positive experience. I've since called back 3 times, and each time was like starting from scratch. On my third call and after 10 min on hold while being passed around the office, I decided this experiences was enough for me to try my luck with another plumber.

Tenley B.

Called on a rec from a friend. Had a plumber at my house within 20 minutes of my call on a Saturday afternoon. (I learned they have an on-call person for all hours, which is great.) Treated and fixed main line within an hour. Less than $250. I have never been more delighted to pay a bill. Great service.

Keith H.

Cris Clark of Keith McNeill Plumbers in Tallahassee, FL is the best plumber I've ever had. He is highly skilled, had a great attitude and a self-driven determination to diagnose the problem and get it fixed. He even worked many hours for free. I can not give him a higher recommendation. Ask for him when you call them. Keith Hope Tallahassee, FL

Hudson C.

After services completed, I paid the technician with credit card on his tablet. 2 weeks later, I received a physical invoice asking for payment. Thought it was a mistake and ignored it. 2 more weeks pass and another invoice. I called and was asked to provide proof of payment or pay the invoice, otherwise they will send me to collections. Had to go to my bank and get statements proving transaction was paid, and funds have left my account. No wonder this company only avg 2.5 stars with many 1 star. Be careful not to fall for their shady business practices of trying to double dip you!

Philip L.

They came to locate a slab leak and charged extra to use special equipment to locate it. When they came back to fix the slab leak it turned out to be in a different location. They refused to refund the $200 cost to come out the first time where the tech failed to correctly locate the leak. In the end we went with Seminole Plumbing who got it all done for a good price.

Kathy E.

My parents needed a new dishwasher installed. It arrived early and when I called to see if they could come a day early to install it, they came within an hour. It was nice to have it done so efficiently and quickly. I do not know the installers name but he was friendly and polite. I would recommend them.

John K.

We're new to Tallahassee. I had used McNeill Plumbing for a drain problem, so they were """"my plumber' now. I called on Thursday January 26,2023 and scheduled a tankless water heater service for the next day, Friday. No show on Friday. No call. No text. No email. Monday, no contact, so I call anothe plumber. Tuesday at 12:54pm I get a call from someone from McNeill apologizing for the scheduling mistake and that someone is on their way. I told him no thanks, I'll get someone else. We have lived here for three years now. I'm a retired GC/ custom home builder near Seattle for 35 years. I have had a lot of work done here. Landscapers, fence builders, plumbers, electricians, concrete guys, tree removal, excavators, etc.. I am shocked at how unprofessional, undependable, and unskilled MOST of them have been. I actually had to re-tie rebar correctly to pass inspection after the crew argued that their work was perfect. They were the first crew fired.

Rory G.

I don't know what happened to this company. They used to be the best around. We've used them for over 30 years. We called them to repair a leaking tub/shower faucet. The technician came out and tried to repair the valve, but, due to the age, it kept leaking and he advised the entire valve assembly would have to be replaced. He also advised there would be NO CHARGE for that day's visit, as long as we used them for the full valve replacement. The following week we used them for the full replacement and were charged $580.00. Two months later we received a bill for $145.00. I called them and they advised this charge was for the initial service call. I told them the technician advised there would be no charge for the unsuccessful repair. The billing person said she would get back to me. I had to call them a month later and was advised there was a """"miscommunication"""" and the technician was not authorized to advise us there was no charge for the failed repair, so, we still owed it. TALK ABOUT UNPROFESSIONAL! Not to mention unethical behavior. Terrible, terrible customer service for a 30 year plus customer. We have spend thousands and thousands of dollars with this company and this is how we are treated. NEVER EVER AGAIN!