Keith McNeill Plumbing Cont

John K.

We're new to Tallahassee. I had used McNeill Plumbing for a drain problem, so they were """"my plumber' now. I called on Thursday January 26,2023 and scheduled a tankless water heater service for the next day, Friday. No show on Friday. No call. No text. No email. Monday, no contact, so I call anothe plumber. Tuesday at 12:54pm I get a call from someone from McNeill apologizing for the scheduling mistake and that someone is on their way. I told him no thanks, I'll get someone else. We have lived here for three years now. I'm a retired GC/ custom home builder near Seattle for 35 years. I have had a lot of work done here. Landscapers, fence builders, plumbers, electricians, concrete guys, tree removal, excavators, etc.. I am shocked at how unprofessional, undependable, and unskilled MOST of them have been. I actually had to re-tie rebar correctly to pass inspection after the crew argued that their work was perfect. They were the first crew fired.

Rory G.

I don't know what happened to this company. They used to be the best around. We've used them for over 30 years. We called them to repair a leaking tub/shower faucet. The technician came out and tried to repair the valve, but, due to the age, it kept leaking and he advised the entire valve assembly would have to be replaced. He also advised there would be NO CHARGE for that day's visit, as long as we used them for the full valve replacement. The following week we used them for the full replacement and were charged $580.00. Two months later we received a bill for $145.00. I called them and they advised this charge was for the initial service call. I told them the technician advised there would be no charge for the unsuccessful repair. The billing person said she would get back to me. I had to call them a month later and was advised there was a """"miscommunication"""" and the technician was not authorized to advise us there was no charge for the failed repair, so, we still owed it. TALK ABOUT UNPROFESSIONAL! Not to mention unethical behavior. Terrible, terrible customer service for a 30 year plus customer. We have spend thousands and thousands of dollars with this company and this is how we are treated. NEVER EVER AGAIN!

Timothy E.

Look no further than McNeill Plumbing! Timely, VERY thorough, first class job on my three bathroom renovation project. Corey was wonderful and Eli, the master plumber, went above and beyond my expectations. As a retired builder, I am most impressed and highly recommend them to anyone needing a very adept and professional plumbing contractor.

Lynn L.

For a business that advertises that they do only plumbing and nothing else, apparently had better get more efficient plumbers. I had a clogged kitchen sink for over 2 days. They came out on a Monday and cleared the line with the rooter. I pay them. Then, today, we had the same thing happen all over again. They didn't clear the line properly. I was upset and called them again but they said they don't warranty stop ups so if they came out again it would be over $150 AGAIN!! I made an appointment anyway but my sink would be stopped up for 3 days before they could come out. I stewed for awhile. Then I called and asked for a manager. I was told she was busy with clients and she would call me back. Well it's 10 pm and no call. Customers beware. I've been a faithful customer for almost 4 years. No more. I am going to cancel my appt. and try somebody else.

Lisa L.

The kitchen sink was leaking at the drain pipe and we called McNeil Plumbing for the repair. Amarri and Hayden completed the work on the plumbing to the kitchen sink and replaced the kitchen sink and bathroom faucets. Both men were careful, courteous, knowledgeable, and competent. Outstanding completion of the work, and extremely pleased with the new faucets. Used McNeil plumbing for many years and highly recommend them for any needed plumbing repairs.

Jimmy H.

Always responsive and sometimes a bargain. They are professionals who charge for their service and tools. If you need it done cheap, call somebody else.

Blaise D.

Their plumbers have extreme road rage. I was walking down the street and they started screaming, cursing out, and berating someone trying to turn left.

Bobbie Jo F.

I have needed a plumber a few times in my 32 years in my home, and every time I've gotten the best service from Keith McNeill Plumbing! The last time I noticed water coming from my concrete foundation, and called Keith McNeill to see when they could come take a look. They set up an appointment for the next afternoon, and then called back to say they would come in the morning, because a foundation leak could cause serious damage. They showed up at 8:30 am, and quickly found the precise location of the leak, and replaced the leaky copper pipe. They were done by n10:30 am, cleaned up everything, and were gone. The price was very reasonable, and the work was expertly done. I appreciate the great work, and the cheerful attitude of both men.

Peter C.

Called on Friday to fix the mixing valve that broke off in the master bathroom. Said they could come out Monday or I would have to pay the after-hours rate of $172.50. Since my whole house had no water, we had to turn it off, I asked them to come ASAP. Jason came out Saturday morning and capped the valve lines explaining that he come back Monday, when the rate was cheaper, to put in the new valve. He was extremely nice even took out only the area he needed to to get to the valve so the tile on the shower wall stayed mostly intact. He was great and did an excellent job.

Psalmody O.

On May 24, 2021, Monday, we smelled burning plastic and followed the smell to our water heater. Seeing that wires were starting to melt the area around one of the two front panels, we shut off the electricity to it on Monday night. We were scheduled to have Keith McNeil plumbing come during a 12:00 PM to 3:00 PM window the next day. Taylor arrived at 4:05 PM, and after assessing the situation said that he couldn't do it because he had other things to do. He also didn't know that it was going to be a full water heater replacement, even though we had called the office several times that day, touching base with them on their arrival time and telling them more than once that it probably needed to be replaced, as well as asking them for the cost of the water heater ($509). And now at this point in the day (4:15 pm) the office was saying that they didn't have any water heaters in stock for us but would in the morning. Taylor and Barry arrived at 8:30 AM today, Wednesday. In regards to cost, the State water heater itself is $509 through them ($359, Rheem, 40 gal, at Home Depot.) I thought we were going to be paying an hourly rate as I have done with them for everything else for years so I didn't even bother to ask for the total cost in advance, only for the water heater alone. At the end I was charged $1145. When I asked for the breakdown in price I was told $509 plus $636.25 for installation. (Two men are $172.50 per hour and I was being charged for four hours.) They began working at 8:30 AM and stopped at 9:50 AM, however they sat in their truck and actually left at 10:45 AM, as they said they were just waiting to make sure that it heated properly. In speaking to the technician and the office I learned that they charge a flat rate and this has been standard, what they have done for years. I was frank with them and said that I've been dealing with them for years and I'm used to an hourly rate for everything. As a result I didn't know that I needed to ask about total price. Under reviews for Keith McNeill Plumbing someone else had another plumber install their water heater for $85/1 hours worth of work. This is a drastic difference in price