Keith McNeill Plumbing Cont

Hudson C.

After services completed, I paid the technician with credit card on his tablet. 2 weeks later, I received a physical invoice asking for payment. Thought it was a mistake and ignored it. 2 more weeks pass and another invoice. I called and was asked to provide proof of payment or pay the invoice, otherwise they will send me to collections. Had to go to my bank and get statements proving transaction was paid, and funds have left my account. No wonder this company only avg 2.5 stars with many 1 star. Be careful not to fall for their shady business practices of trying to double dip you!

Philip L.

They came to locate a slab leak and charged extra to use special equipment to locate it. When they came back to fix the slab leak it turned out to be in a different location. They refused to refund the $200 cost to come out the first time where the tech failed to correctly locate the leak. In the end we went with Seminole Plumbing who got it all done for a good price.

Kathy E.

My parents needed a new dishwasher installed. It arrived early and when I called to see if they could come a day early to install it, they came within an hour. It was nice to have it done so efficiently and quickly. I do not know the installers name but he was friendly and polite. I would recommend them.

John K.

We're new to Tallahassee. I had used McNeill Plumbing for a drain problem, so they were """"my plumber' now. I called on Thursday January 26,2023 and scheduled a tankless water heater service for the next day, Friday. No show on Friday. No call. No text. No email. Monday, no contact, so I call anothe plumber. Tuesday at 12:54pm I get a call from someone from McNeill apologizing for the scheduling mistake and that someone is on their way. I told him no thanks, I'll get someone else. We have lived here for three years now. I'm a retired GC/ custom home builder near Seattle for 35 years. I have had a lot of work done here. Landscapers, fence builders, plumbers, electricians, concrete guys, tree removal, excavators, etc.. I am shocked at how unprofessional, undependable, and unskilled MOST of them have been. I actually had to re-tie rebar correctly to pass inspection after the crew argued that their work was perfect. They were the first crew fired.

Rory G.

I don't know what happened to this company. They used to be the best around. We've used them for over 30 years. We called them to repair a leaking tub/shower faucet. The technician came out and tried to repair the valve, but, due to the age, it kept leaking and he advised the entire valve assembly would have to be replaced. He also advised there would be NO CHARGE for that day's visit, as long as we used them for the full valve replacement. The following week we used them for the full replacement and were charged $580.00. Two months later we received a bill for $145.00. I called them and they advised this charge was for the initial service call. I told them the technician advised there would be no charge for the unsuccessful repair. The billing person said she would get back to me. I had to call them a month later and was advised there was a """"miscommunication"""" and the technician was not authorized to advise us there was no charge for the failed repair, so, we still owed it. TALK ABOUT UNPROFESSIONAL! Not to mention unethical behavior. Terrible, terrible customer service for a 30 year plus customer. We have spend thousands and thousands of dollars with this company and this is how we are treated. NEVER EVER AGAIN!

Timothy E.

Look no further than McNeill Plumbing! Timely, VERY thorough, first class job on my three bathroom renovation project. Corey was wonderful and Eli, the master plumber, went above and beyond my expectations. As a retired builder, I am most impressed and highly recommend them to anyone needing a very adept and professional plumbing contractor.

Lynn L.

For a business that advertises that they do only plumbing and nothing else, apparently had better get more efficient plumbers. I had a clogged kitchen sink for over 2 days. They came out on a Monday and cleared the line with the rooter. I pay them. Then, today, we had the same thing happen all over again. They didn't clear the line properly. I was upset and called them again but they said they don't warranty stop ups so if they came out again it would be over $150 AGAIN!! I made an appointment anyway but my sink would be stopped up for 3 days before they could come out. I stewed for awhile. Then I called and asked for a manager. I was told she was busy with clients and she would call me back. Well it's 10 pm and no call. Customers beware. I've been a faithful customer for almost 4 years. No more. I am going to cancel my appt. and try somebody else.

Lisa L.

The kitchen sink was leaking at the drain pipe and we called McNeil Plumbing for the repair. Amarri and Hayden completed the work on the plumbing to the kitchen sink and replaced the kitchen sink and bathroom faucets. Both men were careful, courteous, knowledgeable, and competent. Outstanding completion of the work, and extremely pleased with the new faucets. Used McNeil plumbing for many years and highly recommend them for any needed plumbing repairs.

Jimmy H.

Always responsive and sometimes a bargain. They are professionals who charge for their service and tools. If you need it done cheap, call somebody else.

Blaise D.

Their plumbers have extreme road rage. I was walking down the street and they started screaming, cursing out, and berating someone trying to turn left.