Keith McNeill Plumbing Cont

Psalmody O.

On May 24, 2021, Monday, we smelled burning plastic and followed the smell to our water heater. Seeing that wires were starting to melt the area around one of the two front panels, we shut off the electricity to it on Monday night. We were scheduled to have Keith McNeil plumbing come during a 12:00 PM to 3:00 PM window the next day. Taylor arrived at 4:05 PM, and after assessing the situation said that he couldn't do it because he had other things to do. He also didn't know that it was going to be a full water heater replacement, even though we had called the office several times that day, touching base with them on their arrival time and telling them more than once that it probably needed to be replaced, as well as asking them for the cost of the water heater ($509). And now at this point in the day (4:15 pm) the office was saying that they didn't have any water heaters in stock for us but would in the morning. Taylor and Barry arrived at 8:30 AM today, Wednesday. In regards to cost, the State water heater itself is $509 through them ($359, Rheem, 40 gal, at Home Depot.) I thought we were going to be paying an hourly rate as I have done with them for everything else for years so I didn't even bother to ask for the total cost in advance, only for the water heater alone. At the end I was charged $1145. When I asked for the breakdown in price I was told $509 plus $636.25 for installation. (Two men are $172.50 per hour and I was being charged for four hours.) They began working at 8:30 AM and stopped at 9:50 AM, however they sat in their truck and actually left at 10:45 AM, as they said they were just waiting to make sure that it heated properly. In speaking to the technician and the office I learned that they charge a flat rate and this has been standard, what they have done for years. I was frank with them and said that I've been dealing with them for years and I'm used to an hourly rate for everything. As a result I didn't know that I needed to ask about total price. Under reviews for Keith McNeill Plumbing someone else had another plumber install their water heater for $85/1 hours worth of work. This is a drastic difference in price

James G.

I had a leak in my water heater. The water heater is in the attic so I had water dripping from my ceiling. I was told the leak was from the water heater and it needed to be replaced. I was charged $60 and no work was done. The same week I called White's. The plumber diagnosed a leaking supply line and replaced it fixing the leak.

Melissa L.

Don't waste your time with Keith McNeill Plumbing unless you enjoy going in circles for weeks on end, getting nothing done, and dealing with outdated, inefficient processes. We saw they had great reviews online and were looking for a quality plumber to work on our kitchen renovation, so we asked them to come out and bid our kitchen job along with a few other projects we will be tackling in the near future. They came back with a quote that wasn't itemized, so when we asked them to isolate the kitchen cost, they emailed us back with the same exact quote they had sent the first time. When we notified them of the repeat error, they informed us that NO ONE in the office except for the exact plumber that came out to our house, could break out the kitchen cost for us, and sent us to his voicemail. The plumber never returned our calls. After calling and emailing the office 6 or 7 times over a period of 3 weeks, we continued to get no response or solution--even after expressing to them that our calls were not being returned, that it was the only thing holding up our renovation process, and we really wanted to do business with them. The secretaries merely shrugged us off and continued to send us to voicemail. We STILL to this day, have NEVER received a response from the Keith McNeill Plumbing regarding our quote, and now have to start the whole process over again with someone new. It was a giant waste of our time and we wish we would've just gone with someone else from the start. Seriously, never in my life have I experienced such apathy and poor customer service before, not to mention been completely ghosted by a business I was trying to give my money to. Save yourself the hassle and go somewhere else.

Felecia A.

I had an emergency plumbing issue about a month and a half ago. The technician that came out refused to wear a mask and he was dressed for country hoedown. He was rude to me he would not answer my questions and he did not fix the problem. I reported him to the McNeill plumbing Company but no one called me back. Now they're out here today next-door working on a problem and the technician had nerve to use my water several times on the outside. Once again I called and reported it so far no call back. Neither technician was wearing a mask.

Misty M.

I never leave reviews, but just had the BEST experience with Keith McNeill Plumbing and technician Dekle. Calling a plumber is never fun, but they came out right away, discovered my problem was not as terrible as I thought, fixed me right up and got a new customer for life. My Dad recommended them to me and said he has had about four different people out to his house and they are all knowledgeable, courteous, efficient and reasonably priced. What more could you ask for?

Keith W.

As a home owner I unfortunately have had to call a plumber multiple times Keith McNeil replaced both outdoor faucets, replaced my sink, fixed my toilet, and repaired a leak in my yard. They have always been fair and reasonably priced, fast and affordable. I highly recommend them

Jon A.

I'll start this review with the positive comments, that I have had experience with technicians Wes and Cory and both were exemplary. However, with McNeill plumbing overall, not so happy. I needed to have a leaking tub handle replaced and I failed to ask the cost before asking them to come fix it. I also had some other odd plumbing jobs around the house. Again the quality work was excellent, but they charge $110 an hour. As for the tub, it was a $90 part from Lowe's had I bought it myself, and all totaled just the tub faucet replacement was $537. Yikes. Do your homework before calling these folks.

Jim H.

I have been a residential customer of Keith McNeill plumbing for more than 15 years. Each and every time I have called, they have responded on the same or next day each time. Their team is always courteous and gets the work done promptly. I highly recommend them.

Stephen T.

I called them to come look at a leaky toilet. I assumed it just needed a new ring, but turns out that it is cracked and a whole new toilet is needed. Fine. It's not like I or they have a replacement toilet just waiting there. So they charge me $110 just to come tell me I need a new toilet. That would be ok, IF.. IF... IF.. they had told me t his on the phone when I made the appt. They never said.. we charge $110 service call regardless of the work done. So I basically paid $110 for them to be at my house for 5 minutes. This is simply not professional and a tad bit unethical.

Deborah W.

We used Keith McNeill Plumbing twice. Though we had a issue the first time, the employees were polite and the problem was resolved to our satisfaction. However, after having a problem with them the second time, we definitely would not use this company again. Our second experience with them involved multiple rescheduled appointments due to their employee having a family problem and an issue with their billing practices. Though we disputed the time taken for services, the indifferent woman we spoke with just kept repeating that GPS showed they were right about how long their tech was at our house. We paid our bill in full and simply resolved to use another company in the future.