Keith McNeill Plumbing Cont

Felecia A.

I had an emergency plumbing issue about a month and a half ago. The technician that came out refused to wear a mask and he was dressed for country hoedown. He was rude to me he would not answer my questions and he did not fix the problem. I reported him to the McNeill plumbing Company but no one called me back. Now they're out here today next-door working on a problem and the technician had nerve to use my water several times on the outside. Once again I called and reported it so far no call back. Neither technician was wearing a mask.

Misty M.

I never leave reviews, but just had the BEST experience with Keith McNeill Plumbing and technician Dekle. Calling a plumber is never fun, but they came out right away, discovered my problem was not as terrible as I thought, fixed me right up and got a new customer for life. My Dad recommended them to me and said he has had about four different people out to his house and they are all knowledgeable, courteous, efficient and reasonably priced. What more could you ask for?

Keith W.

As a home owner I unfortunately have had to call a plumber multiple times Keith McNeil replaced both outdoor faucets, replaced my sink, fixed my toilet, and repaired a leak in my yard. They have always been fair and reasonably priced, fast and affordable. I highly recommend them

Jon A.

I'll start this review with the positive comments, that I have had experience with technicians Wes and Cory and both were exemplary. However, with McNeill plumbing overall, not so happy. I needed to have a leaking tub handle replaced and I failed to ask the cost before asking them to come fix it. I also had some other odd plumbing jobs around the house. Again the quality work was excellent, but they charge $110 an hour. As for the tub, it was a $90 part from Lowe's had I bought it myself, and all totaled just the tub faucet replacement was $537. Yikes. Do your homework before calling these folks.

Jim H.

I have been a residential customer of Keith McNeill plumbing for more than 15 years. Each and every time I have called, they have responded on the same or next day each time. Their team is always courteous and gets the work done promptly. I highly recommend them.

Stephen T.

I called them to come look at a leaky toilet. I assumed it just needed a new ring, but turns out that it is cracked and a whole new toilet is needed. Fine. It's not like I or they have a replacement toilet just waiting there. So they charge me $110 just to come tell me I need a new toilet. That would be ok, IF.. IF... IF.. they had told me t his on the phone when I made the appt. They never said.. we charge $110 service call regardless of the work done. So I basically paid $110 for them to be at my house for 5 minutes. This is simply not professional and a tad bit unethical.

Deborah W.

We used Keith McNeill Plumbing twice. Though we had a issue the first time, the employees were polite and the problem was resolved to our satisfaction. However, after having a problem with them the second time, we definitely would not use this company again. Our second experience with them involved multiple rescheduled appointments due to their employee having a family problem and an issue with their billing practices. Though we disputed the time taken for services, the indifferent woman we spoke with just kept repeating that GPS showed they were right about how long their tech was at our house. We paid our bill in full and simply resolved to use another company in the future.

Dave A.

We got an estimate from them and had some simple questions. After multiple calls and emails, they did not get back to us over a week's time, so we called another company. We had been told by McNell that to reroute our drain pipe from under our slab house we would need a pump in addition to the rerouting. Another company said that gravity feed would be fine, and we've been using that for about a month now with no problems and it was more than $1000 cheaper besides not having to maintain a pump or having it not work when the power goes out. So McNeill does not communicate with customers in anywhere near a timely manner and are at best incompetent when giving estimates, although personally I think that they're shysters. I would give their company zero stars, although their office staff are great and I feel sorry that they have to deal with their incompetent-at-best higher-ups.

Carol H.

Great service and very reasonable. They came in, fixed our leak quickly and were very friendly.

Orley M.

My 12 y.o gas water heater was leaking from underneath. I called Keith Mcneill in the morning to schedule an appointment, they wanted to send someone that same morning but since I could not be home they sent a technician in the afternoon; after confirming that the heater needed to be replaced and giving me a quote, they came back the next day, installed the new heater and even took care of the rebate the State offers for replacing gas water heater. The technician was extremely helpful and professional.