Keith Lawson Services

Life U.

Great company they do it right the first time superb plumbing pipe repair on time and knowledgeable people

Catherine H.

Josh came out really quickly (on a weekend), was helpful, knowledgeable and very efficient. He diagnosed capacitor problem, installed new one, and had my AC working again in leas than 20 minutes. I've only had great experiences with Keith Lawson.

Ian T.

Keith Lawson Company is hands-down the most dishonest, self-serving creep show of a business that I've ever encountered. Not only did their service tech sell me a $1300 part that I didn't need for what turned out to be a dead AC unit (thank goodness for second opinions), but then KLC wouldn't even return my phone calls to rectify the issue. Ultimately, I had to eat the cost of the part AND pay for a whole new unit to cool my home... in July. Deal with Keith Lawson Company at your own peril... and watch your pocketbook if you do.

Linda F.

Waiting 5.5 hours for scheduled maintenance. Appointment made 2 weeks prior. No phone call, no explanation. Poor business practices. This is NOT how to treat your customers.

Lisa L.

Jason and crew were fantastic. they kept us updated as they went and stuck with it till it was finished. Well worth it.

Derek C.

Quite frankly, I would have expected much better from a business identified as """"Best in Tallahassee"""". Keith Lawson Services dispatched an estimator on 11/13/2020 for a possible job consisting of replacement of two heat pumps and new duct work. Before departing from our meeting, the estimator confirmed my e-mail address and assured me that I'd get his written estimate soon. To date, 24 days and THREE phone calls later (11/20, 11/24 & 12/4), I still don't have an estimate. The service manager has apparently been unavailable to take my last two phone calls and I've yet to receive an e-mail, text, or return phone call. My first attempt at using KLS since moving to Tallahassee has been a disappointing one to say the least.

A W.

Just had an urgent service call by Kevin when two of our AC units went out simultaneously! Kevin was courteous, smart, efficient and explained things well. Got things working quickly. Couldn't ask for a better service call.

Thoth T.

Work is of random quality. Employees fired or forced to take few hours. Quality and pride considerably decreased.

Mike M.

The service technician diagnosed the problem and completed the work prior to providing an estimate and then charged $216 for about 10 minutes of work (cleaning the drain line.) When I brought up the issue about the price he said he would not leave my property until the bill was paid. When I called the office to express my concerns, the level of customer service I received was somewhere between McDonalds and Comcast. Use this company at your own risk.

A T.

Part 2) Keith, I am disappointed that you wouldn't take my call. SO, here is my follow-up to your response: 1) I did get a rate quote of $84.95 for the initial visit. That is the ONLY quote received. 2) The tech did not give an expected time required or $ estimate. 3) I have no work order, signed or otherwise. PLEASE provide me with a copy of such. 4) The second call was DIRECTLY related, it was a follow-up (when I had to call back to ask about it). I suppose it was overlooked or not addressed, after being discussed as part of the initial reason for the call. 5) I will be glad to honor my responsibilities. Let's get them right first. Thanks. AT Part 1) BE VERY WARY ABOUT COSTS. A job expected to be a couple of hundred was billed at $654.95 in labor alone.. No up front estimate. This was more than was paid for the original unit. I would have never agreed to such cost up front!!