Keith Lawson Services

Roman A.

I had two almost identical A/C problems the same day - one at home, one at the office. For the office, I called Keith Lawson Plumbing. For home I called another company. Both companies responded quickly and recharged the systems. The charges from Keith Lawson was over TWICE as much as another company charged. I called Keith Lawson to discuss the discrepancy, but Mike said """"this is our business model"""", and said there was nothing they could do. Buyer beware - shop around and compare - you can do much, much better on pricing than what Keith Lawson will charge!

L E.

I have had satisfactory service through Lawson AC/'heating but Lawson plumbing was the portrait of plunder itself. An admittedly stupid person from New York City who had never experienced a disposal before, who was staying at our house, called to say the sink was jammed and I needed a plumber. Lawson charged almost $500 for having come out to say that she should turn on the insinkerator and when I asked why the charge was so high Lawson said it was due to """"grease.""""

Robert T.

The service technician diagnosed the problem and completed the work prior to providing an estimate and then charged $216 for about 10 minutes of work (cleaning the drain line.) When I brought up the issue about the price he said he would not leave my property until the bill was paid. When I called the office to express my concerns, the level of customer service I received was somewhere between McDonalds and Comcast. Use this company at your own risk.

Kathy C.

Waiting 5.5 hours for scheduled maintenance. Appointment made 2 weeks prior. No phone call, no explanation. Poor business practices. This is NOT how to treat your customers.

Wendy M.

My wife and I had to re-plumb our house due to a leak from old poly bute piping. We got 4 estimates and selected KL-even though they weren't the lowest bid. What a nightmare it turned out to be. We were told that it would take 4-5 days and it turned out to be 7. And, even though they ran piping to my attached addition (mother-in-law suite), they did not replace the plumbing as quoted. In addition, when they ran a pressure test and turned on the water, the workers did not glue the piping together and flooded my attic and the ceiling collapsed in my garage. To their credit, they did fix my sheet rock promptly and that was good workmanship. The project manager fought with me over the crew installing new toilets I bought to be installed when the others were completely removed due the scope of the work. In fact, the supervisor on the job said that it was no problem to replace old toilets because they either had to put the old ones back in or new ones. The other issue was our kitchen faucet would not flow properly and we were told that that was a common problem when they have to move the water heater, which causes sediment to loosen and clog the lines in faucets. The supervisor, a gentleman named Ben, took it upon himself to warranty our practically brand new faucet and installed it because of, and I quote, """"all the problems and lengthy time it took to 'almost' finish the job"""". I called to speak with Keith Lawson personally about my issues and didn't receive a return call. I and my wife emailed and got no response from him. I went by the office twice and could not get an audience with Mr. Lawson-only to speak one time with a project supervisor, which resulted in nothing. He insisted that our attached suite was not quoted in the bid-yet they ran piping underground, up the exterior wall, into the attic and cut holes in the sheet rock to access piping inside the suite. The workers and supervisor, Ben, who worked for days at our house, were very nice, kind and helpful. In spite of the ceiling leak, they took it upon themselves to stay late and make sure we had water. However, the response, or lack there of, from the owner left a very bitter taste in my mouth. We are a family that doesn't live paycheck to paycheck, but we don't have a lot of money, otherwise I would have definitely considered filing a lawsuit. It's just a shame that Mr. Lawson didn't have the courtesy to respond to OUR concerns. Not an email, text, phone call......nothing. I would suggest before considering using them to do your homework. I would not, even in the most dire circumstances, use that company ever again-despite the honest and hard-working men that did work on our house.

Jim R.

Jason and crew were fantastic. they kept us updated as they went and stuck with it till it was finished. Well worth it.

Curtis V.

We hired Keith Lawson to do our water heater and the AC repair. The tech came out and gave an estimate of for the gas water heater which we thought was high but he said it would take them 7-8 hours (since it was in a tight space and needed some rework). We thought the estimate was reasonable for the amount of work. However when the work was actually done, it took them 2 hours so they basically lied about how long it would take and still charged us the full amount. Also they didnt remove the old water heater. Now, the AC tech comes out and says it will cost $400 to refill freon. He does not do any other kind of tune up or cleaning and charges us $85 for the visit. We hired another company and they did tune up and refill for the freon for $200. They also said if we just refill the freon from next time it would only cost us $120. Talk about over charging customers and giving horrible estimates - Kieth Lawson & Co. has that part down to the science. Please, please beware and ask around before you go hire these people. I DO NOT RECOMMEND THEM! BEWARE!

Pamela T.

Here is an update: As you read, we contacted a total of six plumbing companies on Saturday night, and I left two different phone numbers for their return calls. It is now around noon on Monday, and not a single one of those other plumbing companies has called us back. Just one more reason why Keith Lawson's is the best plumbing company in Tallahassee.

Ira D.

Part 2) Keith, I am disappointed that you wouldn't take my call. SO, here is my follow-up to your response: 1) I did get a rate quote of $84.95 for the initial visit. That is the ONLY quote received. 2) The tech did not give an expected time required or $ estimate. 3) I have no work order, signed or otherwise. PLEASE provide me with a copy of such. 4) The second call was DIRECTLY related, it was a follow-up (when I had to call back to ask about it). I suppose it was overlooked or not addressed, after being discussed as part of the initial reason for the call. 5) I will be glad to honor my responsibilities. Let's get them right first. Thanks. AT Part 1) BE VERY WARY ABOUT COSTS. A job expected to be a couple of hundred was billed at $654.95 in labor alone.. No up front estimate. This was more than was paid for the original unit. I would have never agreed to such cost up front!!

Daryl B.

Keith Lawson Company is hands-down the most dishonest, self-serving creep show of a business that I've ever encountered. Not only did their service tech sell me a $1300 part that I didn't need for what turned out to be a dead AC unit (thank goodness for second opinions), but then KLC wouldn't even return my phone calls to rectify the issue. Ultimately, I had to eat the cost of the part AND pay for a whole new unit to cool my home... in July. Deal with Keith Lawson Company at your own peril... and watch your pocketbook if you do.