Keenan's Plumbing & Heating

Ken H.

My review stands as written and as a real customer. I am not with nor representing any competitor.

Greg B.

We have been loyal customers of Keenan's for over 11 years. They have always provided us with excellent service and quick response when something has been wrong with our system. Wayne is excellent with in-floor heating systems and Jeff has done has some excellent work for us installing new bathroom fixtures, a kitchen sink and laundry room sink system. We are enrolled in their bi-annual service of our heating and AC systems and those have kept our systems running reliably and that is important to us for our lifestyle.

I strongly suspect some of these poor reviews have been done on behalf of their competitors because they are completely inconsistent with our real experiences. You know, when they can't compete with skill and service all that's left is to attack reputation.

M. T.

We made an appointment, which they did not keep, NOR did they give us the courtesy of a call to tell us. We called them and instead of setting another appointment asap, they were going to schedule us two more weeks out. I complained. The owner called back and told my wife I was rude. Why should we have to get to the back of the line when THEY are the ones that missed the appointment. HARD TO BELIEVE.

Tim B.

Just feel like every time I use them, which has been more than 3, I feel taken advantage of, hi prices, cigarettes all over the ground and yard, and Mike the supervisor is condescending and just downright unpleasant.
Going to give someone else a try next time, so long Keenan's

Chloe B.

Their plumber abruptly left my house because I was on the phone with court---I am an attorney and have to work from home. I've never had a plumber even need to speak with me---they usually just do their thing. He was so unprofessional. The plumber showed up at my house. I let him in and let him know that I was on phone court. I am an attorney and had court over the phone. Obviously, when the judge calls my case, I will be briefly indisposed. He went to my bathroom. I stepped outside when the judge called my client's case to get better service. I also had my dogs out back. The plumber opens my back door (doesnt even check to see if my dogs are friendly---luckily they are) while I am on the phone with a judge. My dogs then go bezerk AS the judge is talking to ME. I tell him that I can't talk right now I am in court. He then just leaves my house. I called the company and they were extremely rude and disrespectful. Their explanation for why he left was that I told him to leave----this is completely untrue. Why would I tell a plumber to leave when I need one?? They then tried to get sympathy by telling me the plumber is risking their life during COVID-19. I am completely aware of the fact that they are risking their lives to do their job---but this has nothing to do with why the plumber abruptly left my house. If he would have waited 2 minutes, I would have been done with the phone call. Even if he felt a reason to leave---which I think he was just being rude and impatient---the company should have apologized and told me when he would be out again. They tried to blame me and took no responsibility.

Scott M.

Diid not show up with mask. Tried to upsell my 85 year old mother with a $125 charge i addition to their $110 per hour rate to run a camera down lines to locate clog. Other plumbers tell us that camera should only be used to detect damage to lines AFTER clog is removed. Technician was rude and insulting. Service manager was sarcastic and unhelpful. I would never recommend using this unethical company!

Pat S.

Tried to get Keenan's to come out and give me an estimate, twice
Both times Mike called to confirm, yet failed to show, NO CALL NO SHOW, Twice in the same day
Can't believe anything they say,
Don't waste your time call someone else, anyone else

Bob S.

In the summer of 2019 we had a small leak in one of our outside faucets. I called Keenan's on Sat. ( bad choice , we could have waited until Mon. ).
Their man happened to be finished with another call just a short distance
from our house and was able to respond quickly. It took him approximately 15 - 20 minutes to stop the leak. Nice young man did the job. He said he would try to get their office to give us a break on the charges since he was hear such a short time and in the neighborhood. WRONG, I got a bill for $173.97 . I wouldn't have objected too much for their basic charge for a Sat. call , but what really was outrageous was a charge for shop supplies ( which weren't used) and a fuel charge. These in my estimations were simply a ""hold up"".

Claudia R.

We have been pleased with Keenan's work, professional employees and good response time.

Terry L.

I recently had a terrible experience with Keenan's Plbg & Htg. What should have been a minor vent repair on my boiler turned into a major 11-day ordeal that, in my opinion, resulted in substantial and unnecessary inconvenience and expense to me. Upon questioning what I had been billed, I was treated very poorly. In my opinion, they were rude, dishonest, and very unprofessional. I regret my decision to do business with Keenan's Plbg & Htg. I will NEVER do business with them again.