Keefe Plumbing Company

Denise M.

Beware of hidden travel charges to the bill. Placed a call to have parts replaced on 2 toilets. When presented the bill at completion of service, it was much higher than expected because ""it took 28 minutes travel time to get to here"". Bill was not itemized so there is no breakdown for parts, labor and travel time. When scheduling the call, the office said it was $125 minimum charge. NO mention of travel to be included in charges. Two personnel were here for approximately 30 minutes to complete the repairs. Had I known of travel charges, I would have opted for a different company. The man taking the money said that other people have complained about this as well. Terrible communication! Hidden fees!

Janice B.

Matthew and Glenn did an amazing job in addressing a clogged drain, tightening several faucets and installing a pop-up assembly in a guest bathroom. And oh yes, commode seals were checked for good measureThey were efficient, professional and very quick to address all our needs!Not only did my husband hire Keefe for company issues but we have always called them for any home concerns as well for the past 25-30 years! Thank you Keefe Plumbing for always providing wonderful customer service

Bennie W.

Showed up on time did an outstanding job price was reasonable workers were respectful cleaned up mess

Jeff E.

I called Keefe Plumbing to get an estimate to connect the 2 water lines to a new gas water heater. I spoke with Emily and she gave me a price of $125.00 per hour and the time started when the tech left their location. I checked on what was their availability and then told her I would have to check my schedule and would call her back. I called back within 30 minutes to confirm and spoke with a different lady, I explained to her that I had just spoke with Emily and wanted to schedule the service. She told me the labor rate would be $195.00 per hour because it requires 2 techs. She would not honor the labor rate that I had just been given 30 minutes earlier. I explained that the new water heater is the exact same model of my previous heater and I just need to have the copper line fittings connected to the line. How does that require 2 techs? I explained that the water heater is in an open garage area with no access issues. Very disappointed with this company and their customer service.

Daniel P.

We had Keefe plumbing install a gas line to our new gas stove. 1 1/2 years later we needed to pull the stove out from the wall to get behind the stove and soon after we had a gas smell. Keefe pluming would not work with us unless we paid full price on the repair. The gas leak is from a elbow Keefe plumbing installed, however the owner said they will not give us a break on the service call since it was over a year old. I understand how 1 year warranties work and I was willing to pay a service call charge. I don't think it's good customer service in this situation since it's a rarity to be moving stoves on a routine basis so having moved the stove 1 1/2 later, having an issue and wanting to charge full price for the pipeline they installed isn't reasonable. All I wanted was to come up with a reasonable amount up front because of this unforeseen circumstance, but the owner of Keefe plumbing was not willing to do so , I will search for another company. I guess Keefe plumbing isn't interested in repeat customers.

Carter C.

We had an issue with the line to our septic and Keefe came out and fixed this huge problem for us in a matter of hours. Very happy with their work and communication. I'd give them 5 stars, but they wouldn't honor their own 15% off labor coupon for this project - which was the whole reason we called them in the first place.

Rick G.

Ran 125' of sewer snake down the sewer line and couldn't hit the clog. Called Keefe plumbing and told them what we did. They said they would send someone out. (They did) the guy came in and did the exact same thing we did. Still didn't get the clog. Didn't cleanup his mess and charged $300 really.

Emily R.

Kay and team, Thank you for your assistance in our time of need! Hot water may seem like something so simple, we clearly all take for granted. When you attempt to utilize the hot water and there is none, showers become a great fear. David called us very promptly after our first notice of the need for service and then like a super hero had an in person response very late on a Saturday. He was so professional; he and a team member were out to our house in under an hour to bypass the issue until a part could be replaced on Monday. On Monday (today) another team member, Adam called by 9 am and informed us he was on he way to replace the part. WOW!!! Top notch team of total professionals! Thank you for allowing us to no longer fear a shower!!!

Betsy A.

I have used Keefe Plumbing my home in Chattanooga for years. They've done everything from complete tear outs and bath remodels to replacing old galvanized drains and simple leaks. THEY ARE THE BEST. Keefe is responsive, helpful and their service folks are very knowledgable. Jack and Kay Keefe keep this family-owned local business running like a top. Thank you Keefe Plumbing!

Katie R.

My mother (who is 78) had a leaky faucet and is hard of hearing. Keefe plumbing came in and not only fixed the faucet, but they explained what they were doing, were kind to her, and made her laugh. I was so impressed with how professional this company is, and treats their customers like family. Highly recommend!