KBR Plumbing

Joe S.

Had a terrible experience with KBR Plumbing. Do not use this company. They do not answer the phone when you call their office and do not return voicemails. We went over 2 weeks without hot water because of their incompetence. This company was assigned to us by our home warranty company after our hot water heater died and needed to be replaced. After the claim was filed with warranty, KBR was quick to come to my home and diagnose the issue but said I would need to pay extra charges of $399 for pipe modification that would not be covered by home warranty. This is crap and just a way for them to pocket extra cash from the customer. On top of the """"extra charges"""", getting the plumber to come back and install the new water heater was a nightmare. Phone call after phone call to the office and no response. Finally after more than 2 weeks with no hot water (including Thanksgiving), the plumber arrived and installed the water heater. He did a decent job and was quick but had the nerve to say that we got serviced quickly compared to other customers that are waiting more than a month for service. In my opinion that is absolutely unacceptable when you have plumbing issues at home. Thanks to KBR I am cancelling my home warranty, so that next time I have an issue, I get to choose a plumber that actually cares about customer service. Btw, KBR Plumbing never provided me with an itemized receipt for those extra changes. Plumber told me to call the office but I did not bother. They don't answer the phone anyway.

Tom A.

Plumber was here less than 5 minutes and told us the water heater was still under warranty from Rheem. He told me to call them because the wires inside the water heater melted. I used a home warranty company however this company lied to them so they did not have to fix anything. Rheem looked at the pictures and said it was a defective water heater and that KBR Plumbing lied to the warranty company. Very unprofessional, they screwed me out of 75 dollars for less than 5 minutes of work for something I already told them before they even looked at the issue. This company are crooks and thieves. They should have their license removed and the plumber fired for incompetency. The warranty company said they should have removed it and let us take it back to where it was bought and replaced and then KBR should have come back out and installed it based on our warranty with our house. People need to know this company will screw you as much as they can. Update 8 days later still no water heater, however the company has lied more than once to the insurance company. They charged me 400 dollars extra, and trying to get an invoice with details of what I paid. Unfortunately I did not pick this company or I would never have used them due to constant problems with communication and outright fabrication on information.

Linda H.

Wonderful experience! Jeff and the others I spoke to were clear, prompt and informative and the installation was professional and clean. I would highly recommend them!

Dave G.

This company came to our house 3 times for the same leaking toilet. My wife went out and caught the guy leaving and told him the toilet was still leaking. We had 2 emails from them saying they would fix, but then they refused to come back out. WARNING DO NOT USE KBR

Dawn L.

Couldn't be happier with this company. Helped us out in an emergency situation. Very punctual, professional, and very fair pricing. Cannot recommend them any higher.

Laura S.

I highly recommend KBR Plumbing!! Kyle responded to me Immediately and was at my house the next morning!! Very friendly and knowledgeable I will definitely call him for all my plumbing needs!!

John M.

Kyle replaced my water softener. I was very pleased with the entire experience. He was prompt and professional. I would recommend him to anyone needing plumbing services.

Jacqueline G.

Kyle was AMAZING in helping me navigate a home warranty claim. He went above and beyond to help me find where my plumbing leak was coming from and helped me petition the home warranty company for the appropriate compensation. I highly recommend Kyle for all of your plumbing needs.

Lili B.

Mr. Kyle (the owner) contacted me immediately when I put a request in on Yelp and called me in the morning to verify that I still needed the service. I provided pictures to show him what happened and he knew exactly what I would need and gave me an amazing estimate on the spot. I will be using his company for any plumbing needs. It's so nice to meet a sincere and honest business man who is not inflating his prices by double like much of the other companies are doing. I highly recommend.

Virginia M.

Want a plumber - Kyle's the guy - on time , gets the job done - goes out of his way to make sure everything is perfect - very reasonable prices & super friendly -went out of his way to bring a trim piece back so our shower would look new again ..