KB Complete Plumbing, Heating, Cooling & Electrical

Sherrie D.

Arrived on time. Very professional, I felt like they were here to help not take advantage of my lack of AC knowledge!

Nicole J.

I purchased a new HVAC unit with KB Complete. To get my energy rebate from kcpl KB Complete had to come back and do a reading on my unit. Not once but twice they canceled my appointment without even a phone call. I had to call them because no one showed up. The second time this happened they realized that if they did not do the check the same day that I would not get the rebate. They gave me another appointment same day however up to four hours later. I would not recommend this company to anyone. I spent a lot of money only to have no one show up and bad service.

Jimmy D.

Way overpriced and undependable! - Called at 6:15am when my furnace went out and received a call back at 6:45am (before business hours). I was informed I would receive a call within the hour to give me an ETA and that I was #1 on the list. Great so far....that's when things went sour. 2.5 hours later I got a call saying Ollie would be here in 10-15 minutes. He showed up (smelling of smoke and booze) and told me what the problem was and it would be approx. $500 to fix it. He went to his truck to write it up. While he was out I called another HVAC contractor who quoted me a price for the exact same service for more than $200 less. I told Ollie I would pay his trip charge and would have someone else do the job. He proceeded to charge me another $40 for ""diagnostic"" work. I paid the trip charge only and sent him on his way.

Julius C.

I am kind of torn about whether to rate these guys a two or three stars. On the one hand, the HVAC technician Robert, replaced the Hot Surface Ignitor, got the furnace started, and went through a series of diagnostics to determine why the old one (which was actually replaced last year by some ""hero"" company) burned out. He stated that the furnace was going over its designed temperature gradient between the inlet and outlet air and that the air filter that I was using (a 1600 3M filtrete) may not be allowing enough air into the furnace. So he told me to go get a less expensive filter. He left with the furnace working and we left to go to a dental appointment.

Fast forward about 2.5 hours and we come home to a house that was 80F +. The technician had left a jumper wire in the furnace that kept the furnace running. I had to turn the switch off on the furnace. KB Complete did call shortly after to tell me that yes they did leave the jump wire on and the tech would be back in an hour to take out the wire. When he did come back and took out the wire, a new problem had arisen as the furnace would now not fire back on. I had told the tech about a past problem with an old style flame sensor upfront during his repair of the ignitor, and now apparently it was causing problems again. He had to make a few phone calls to check on how to repair this new problem and the answers/recommendations he gave me weren't great. Spend a lot of money to get a conversion kit to get a newer style flame sensor with a new control board for the furnace, or spend a lot more money to get a new furnace. To top it off, the conversion kit was not in stock in KC and the closest one was in Omaha so he couldn't fix it anyway that night. (BTW, the ""hero"" company had quoted me a lower price for a conversion kit. ) These were the recommendations/options that the tech gave me before he drove off and my family and I were left for the night in a cold house.

When you are in a situation like this, it is best to consider all options and even get a second opinion and quote. Needless to say we ended up replacing our furnace with someone else. Now, I'm NOT saying KB Complete was trying to bamboozle me, I just got a better offer. As for their tech, I thought he did a mostly thorough job in his diagnostics, but he really goofed up when he left that jumper wire in the furnace.

Scott C.

We have had numerous heating, cooling and plumbing companies in our home of the last 16 years. KB Complete starting servicing our HVAC about 3 years ago. Every change of season we have a tech service and maintain our furnace and A/C unit. They cover their feet, always polite and we won't be using anyone else. We trust that they won't over charge us on things that don't necessarily need to be done. (Like their competition has attempted to do with us) I highly recommend KB Complete!! THEY'RE THE BEST!!

Carl H.

Bought a Groupon for this firm which expired. Groupon says the value of the purchase should be good as a credit for work done, but KB won't accept it. I wouldn't trust this firm.

Christin V.

The technician that called to set up an appointment to look at my sewer line had such an attitude that I just canceled the service call. If you can't be pleasant even before you give a bid, how are you going to act when they actually give you service?

Kari H.

I get a chance to observe feedback from people about local KC area businesses a lot of the time, and the overwhelming best responses I notice from customers in the area of plumbing and hvac service companies have been for KB Complete. So when I recently purchased my own first house the end of last year, and came into my first plumbing issue, I decided to call KB Complete first. I don't know that they would have been the absolute cheapest from every other company, but they truly did the job right. The price I was charged was worth it for fixing the issue, and there was even a fairly large unforeseen issue that they discovered after starting the job that they decided to not charge me to fix when they justifiably could have. This summer when my a/c wouldn't work I decided to continue with my gut feeling about them and called KB Complete back out. They didn't disappoint, and not only is my a/c running great on these blisteringly hot days, I now have a service plan with them so I know I don't have to worry about my furnace this winter either! Every tech I have personally interacted/spoken with has truly shown a good attitude and come off as genuinely good neighbor guys. Jim, Bill, Jeff (and I'm sure I'm missing some) are always a pleasure to work with.

Terry F.

Had KB Complete go to one of my rentals, the technician was there 15 min. tops, called me and said that one of the legs was out coming into the house and to call KCP&L. Called KCP&L, they came out fixed it in 10 min., still got charged $114. Called and talked to Dave, was not a friendly person, wouldn't even compromise, guess they don't rely on repeat business, will never use this company again or refer to a friend. Flat out rip-off.

Uk P.

Get another estimate!!!!!!
A tenant of mine paid them to replace a sump pump, not knowing she was being ripped off. KB Complete charged over 700.00 to install a cheap pump that costs a little over a 100.00. Add a few dollars for the check valve and plastic pipe, and you have maybe 150.00 at retail.
This means they charge 250.00 an hour for labor! All you do is glue a piece of plastic pipe together and plug it in......part of their time was waiting for someone to bring them the cheaper pump.
And on top of that they tried to get the tenant to install a much bigger and expensive one.
OUCH.....
When I called them they told me that was the ""sheet price"" for installing pump.
National average for professional plumbers is less than 400.00.
So warning: get another bid.....