KB Complete Plumbing, Heating, Cooling & Electrical

Elizabeth O.

I read the reviews on the Nextdoor site and many had nice things to say about KB Complete so when our air went out last week I called my husband and he said to call them. We knew the unit was old and the furnace was even older but when Chris showed up at my house he never removed a tool from his truck. He looked at the AC Unit, used a pen to spin the blades and commented that they didn't move as well as they should and looked at the furnace next and said old, some rust, but said it was bad, he could replace the motor in the AC Unit at $800 and another $850 for the fan motor on the furnace but why when they were so old. So I agreed to have a ""comfort care"" specialist come out for an estimate to replace both. Asked what I owed and he said $169 for the service call, no tools, no immediate help. Asked if they would apply to the replacement and was told he didn't know but probably. Said sometimes there are specials, buy a AC/Furnace and get a hot water heater free. Firl came out later that night and said same, both need to be replaced said it would be $18,000 - $19,000 to replace both...yikes...no specials and no they would not apply the $169 to this...and no immediate help right now and to call after we had Asbestos removed!!
Had another company come out and guess what, both need to be replaced but under $6,000 and they were able to replace the capacitor, put thermostat on fan, and we had air all weekend long!! Said it might not last but what amazing customer service!! No additional charge for them getting us up and running due to the weather conditions!!
No question on the replacing the units just where is the customer service KB Complete?? What did I get for that $169??

Tanyech J.

I've used KB Complete in the past for a one time plumbing and electrical. I signed up for a maintenance service for my furnace, where they come out and check everything out. I recently called them because my downstairs was not heating up. The service gentleman that came out pressed a button on my furnace and it started working again. He changed a part on the next furnace said it was going bad. The next day another gentleman came out to do maintenance since I was due for it. Later that Saturday evening no heat again. Sunday, Monday I debated if I should call them back or try someone else. I figured let me give them one more try again. A different servicemen came told me that we needed a new motor which why was this not shared with me on Friday when I had the part changed on the same motor. With his recommendation of this motor and cleaning it came out to be $1471.08. I was so pissed that this recommendation was not told to me the first time especially when I paid overtime for them to come out. I called the supervisor that day to explain to me why this was not caught the first time. She made it seemed as if it was my fault for reporting the wrong unit. I explained to her that was not the case both unit was looked at. I saw I was not getting anywhere. I called my BF to inform him of what was going on, he immediately called a Heating company J.B. & Son's he came out replaced the motor did my cleaning and changed the thermostat that was bad, which KB Complete missed. All for $650.00. I was shocked at the HUGE difference in prices. The motor was only $124.00 he said. Everything else was the labor and the thermostat. Then he educated me why the furnace was acting the way it did. The invoice that KB Complete left me with said the motor would be $924.00. I typically don't write reviews but I felt I was being taken advantage of. I called on KB because they are well known and figured you pay for quality. So I just saved $800 just by not using KB Complete.

Sunshine S.

So I was pretty disappointed with my second service. The first tech that came out on another project was great. He addressed my issue and was able to do a simple fix to my pipe and did not try to up charge any of the service. The second tech came when my wife was home. I had a simple heater maintenance done and he told my wife I had a small gas leak in the tee pipe and it would be $300 to repair it. Seriously? To unscrew the pipes in the tee, retake it and screw it back together would take me 10 minutes. I really think he tried to take advantage of my wife since she was a woman. Shame on u KB. Not ethical. I will not be using KB again.

Rick W.

KB Complete has an ad on bott radio if you mention this ad you're supposed to save the trip charge. I mentioned this ad and asked for a complete check of my brand new furnace and air conditioner because I was suspect of another companys install.
They charged my wiife (I'm at work) $63 to run water on the compressor to cool it (my hose my water) $182 to run AC and adjust refrigerant $16 to remove refrigerant and $89 for the trip fee that I should have saved totaling $350. The technician called me and said my system was good. I turn on my furnace last night and it doesn't work. I called them back and they deny that I asked for my furnace to be checked. They just ignore my request for an explanation by repeating ""would you like a $99 furnace tuneup?"" I asked if she could do that today and she said it would be December 1 more than five weeks later .
My experience was overcharged, under serviced, and poor customer service. You could hear in her voice that she did not care about my situation. I would not recommend this company to anyone.

Phil H.

I have done business with K B Complete over the years. I have been more happy than unhappy with their service over the years. I needed to replace my HVAC, so I called to set up an appointment. That went well, set for 9:00 with a reminder call 30 minutes before. The day of the appointment, about 9:30, no call no show, so I called the company. They said that they will check it out and call me back. I immediately received a call from the sales rep who said that he stopped by an installation to make sure everything was going well. He said that he is on his way, I said, on you way? When will you get here, he said 10:30' maybe 10:00. I said do not bother. I call the company to let them know their short falls. An HVAC system is a major investment. Before you even have the job, you no show and no call the appointment, what does that say about the future work, quality of the equipment, and how the company stands behind their work.

Diane M.

Disappointed in their bait and switch tactics for $99 main line clean out. Employee who came to do the work (Richard) was stellar, but he had to inform us the $99 deal is NOT a clean out, rather a basic inspection.

We called Paula at the main office to discuss what seemed to us like a rather deceptive practice and she was extremely unhelpful.

This is the 2nd time we have had this type of experience with KB - previously they used a similar tactic on HVAC repair. Not trying them again

Susan H.

My air conditioner broke down on a very hot and humid July day which made the temperature in my house quickly soar to 92 degrees. Two techs came out later in the morning and told me they fixed it with a small new part and said the house would cool down in a few hours. Eight very hot, miserable hours later, the house did not cool down. I had to call them again to come back out. This time the tech didn't arrive until 9 pm. It turns out an additional repair was needed, adding a few pounds of very overpriced refrigerant. The first techs never even checked that. I will definitely not use this company again as I feel they should have checked something that simple the first time they came out. All total, it cost me nearly $700 and they didn't apologize for not fixing it right the first time.

Eric V.

I've used KB Complete several times over the years and have been happy with their service. Their employees are always friendly and professional. Recently, the condenser fan motor in my AC unit failed. This is a common problem in AC units, and easy to fix. I called KB Complete, and requested someone come out and replace the condenser fan motor. I looked up the part, and it can be purchased for $125 from multiple dealers. The technician came out and offered to replace the condenser fan motor for, get this, $1086. My jaw hit the ground. $1086 to replace a $125 part and 15 minutes worth of work. I refused the service and called two other AC contractors in the area who both characterized KB Complete's bid as grossly excessive. I hired a different contractor, and he charged me $395 (parts/labor/1 year warranty). In my opinion, this is price gouging, clear and simple. What really goats me is that 1.) I still had to pay KB complete $89 for a trip fee and another $80 diagnostic fee (I already diagnosed the issue). I paid $169 to KB Complete for nothing except for KB Complete to attempt to price gouge me. 2.) A company's credibility is really important to me. That is why I started doing business with KB Complete in the first place. I feel my trust in KB Complete has been violated, and I am shocked and appalled - price gouging like this should be illegal. I obviously will not be using them in the future.

Jack B.

I am very disappointed in the service of KB Complete as they are just awful to deal with and quite unprofessional.. I ordered a NEW furnace and AC unit (thousand of dollars each) and 3 days after they installed the new units I had water pouring all over the basement. I was absolutely in shock and had it out with the service manager. They came back an apparently had not hooked the new units up correctly !! I was worried they had damaged the new units and low and behold my AC went out this week although it had only been 3 years since KB INCOMPLETE installed new ones. I called to have them come out and fix and they said they are not willing to work on their equipment at my home and to call someone else after my calls to service manager after faulty installation. I WOULD NEVER CALL OR USE THIS COMPANY !!! BEWARE !!!

Roberta H.

Had my annual air conditioner maintenance service today. My technician, Alex, provided excellent service. He was here on time, provided the service quickly but thoroughly and was respectful of my home--always putting on booties before he entered the house. He was a pleasure to deal with. We have been customers of KB Complete for years and continue to be pleased with all of their staff.