Kangarooter

David B.

Used them multiple times. Timely and Professional.
Thanks Kangarooter!

Yaji B.

I really enjoyed services with Kangatooter. Lori was friendly, understanding and flexible. I had to change the time of service twice due to family matters and she was able to get me in asap and time that worked for us. Kangarooter has quick availability and flexible. I left her a voicemail and she returned my call in less than 15 minutes. She even provided me w her personal number if I was able to reach the office. Tom made a visit and was quick and efficient. He explained to me our sink situation and what was needed. He went above and beyond. He checked out our sink and all it needed was a change in garbage disposal. He went above and did some sealing and repairing for us. I highly recommend Kangarooter to anyone. They were recommend by a friend who said they were ""fast, reliable and can check out the problem asap"" she did not lie! 5/5 . Thank you Kangarooter!

Jennifer F.

I will billed $1350 total (3 separate invoices) for one of my rental properties, with invoices that were generated manually for work supposedly done 4 months ago, yet no supporting job orders or invoices from the date the work was supposedly actually completed. In other words, fake invoices were generated and billed to me 4 months later, In hopes that I dont Keep track of all of my accounting records all of my properties - very combative and argumentative when addressed - not trust worthy - not to mention some of the dates on the invoices were scratched out and written in by hand with an earlier date, To try to make them look like they were not just manually generated, and that they were from months back, which they were not

Ashley I.

Words cant describe how horrific my experience was with this company. 1 word- RUN. I saw the initial bad reviews and this was my second company I had come look at my septic (Previous was Drain Pro and you can see the review on their page). I called for a quote on a septic inspection, pump, and certification since I was selling my home. My holes were already dug due to the previous incident with Drain Pro. I have on camera the tech come out and not even look in the hole, he said nothing can be done and walked away asking who they can bill for $200 for the 7 minutes he was at our property. Recall that I have this on surveillance with time stamps. They gave no opinion or alternate options. (I understand septics are a pain in the rear and many techs probably don't get paid enough to want to deal with it). Days later I followed up to make sure I was not getting billed to my escrow since now I had to move on to a 3rd plumbing company. I called really nice and quietly( my boss was nearby) and instantly the woman whom answered was very defensive. I explained my confusion on what services were provided and she read off a list of what the tech did and even included how he dug the holes. Again recall I called Drain Pro before and had my holes dug. Still in my quiet and polite voice, she said many disrespectful things including "" what kind of thief homeowner are you selling your home with a septic like that in that condition"". I did not respond and just requested to speak to a manager to discuss it and she scoffed and word by word said "" I am the manager and I can talk how I want""

The sad thing of this all: my escrow contacted me with ""good news"" and said hey we found a company that will charge 6k to repair your septic, and I asked yay who is it?! They responded : Kangarooter. I told them the experience I had with them and they were surprised.

Truly out of any company here in town, I didn't think it was going to be so bad, not even my bad experience with Drain Pro compared to this company

Kathy G.

For several weeks I've made several attempts to contact Chuck who I was told is the owner and is the man that would be coming out to give me an estimate for a leach line replacement. To this date I have yet to hear from him or anyone from his office and each time I call I'm told a different story of why he maybe he has not called me back. I'm glad business is so grand that he can't take time to return at least one of my messages. Not cool!! But things happen for a reason so this may have been a blessing in disguise and could've been a lot worst of an experience... Guess I'll never know so if you're looking for someone I'd pass on giving this guy a call I'm sure there's others out there. I miss the Yellow Pages for sure. Onto the next one, uggg

Jason H.

It seems like these guys are super busy, if you are patient and don't mind playing phone tag sometimes, they were great to work with. Good prices and the job was done right. Seems like they are family ran, which I whole heartly support and understand why sometimes it take a bit for a callback, I will call again if the need arises and recommend to my friends.

Nicole Z.

My sister needed her cesspool replaced. We were gifting the job to her family and I had reached out to Facebook for recommendations for such a job. I live in Las Vegas but I am from Bakersfield and have several friends as I grew up there. I asked her to get two to three proposals. I'm a real estate investor and manager and I know how the bidding process should work. My husband was a County Project Engineer for many years so he too is very familiar with the bidding process.

The problem with Kangarooter is getting a proposal. My sister reached out to them no less than a half a dozen times to get a proposal. They gave multiple excuses as to why they didn't send or prepare a proposal. The excuses stemmed from ""Oh, I thought Rene already took care of this."" ""Oh we gave him the wrong address."" With each excuse it was followed up with ""We will get you a proposal by X date."" That time would come and pass and nothing. In the meantime Superior came out the same day called and gave a proposal. My sister had done business previously with Kangarooter and I know she would of liked to give them the business however, me being in the real estate business for 28 years, if a company can't even provide you with something so simple as a proposal then you don't want to deal with them once they have been paid. First impressions are everything. Once I signed the contract and did the deposit over the phone they were out there that very day doing soil testing. Plans were submitted to the County and work was scheduled and completed in rapid succession.

You would think a company would want a contract, a sizeable one at that. Especially during an pandemic when other companies are suffering for work, employee's are worried about their jobs. Apparently that is not the case with this company. I would be so embarrassed as the company owner to know at $7,000 to $8,000 job just walked out their door because they couldn't be bothered with doing something so simple as a proposal. They could at the very least tell potential clients that their schedule is full and they are not able to accept new clients at this time. Don't waste a homeowners time, it's just wrong.

Crystal D.

I set an appointment with them for today at 8:30 am. Called the office multiple times because no one showed up! I was told ""it happens , we don't know where the driver is, we will call you back."" I had to call back at 1130 for them to say ""oh driver should have called you he will be there soon. FINALLY they show up at 11:45 to my home. I went outside to greet them and both the men ignored me and continued walking into my yard without saying a word to me!!! I had to leave for an appointment and my husband had to leave work to be there. Then I see the yard a MESS! Horrific work covering up the whole and RUINED my grass! Worker even said"" if my boss seen this he would be upset!"" He didn't offer a discount my husband asked for one and he was hesitant to give us a "" senior discount"". In the end they got the job done but I'm very unhappy with their service!! My yard is ruined!

Anita M.

Called them to repair my septic tank and risers that caved in. Spoke to owner several times and he did come out to inspect initially. He agreed to complete the work but then failed to come out several times after agreeing to do the work. Then I left messages and didn't get called back. I called Kern County Sewer and they just completed the work timely and at a reasonable price.

Lindsey L.

Very nice workers and best prices I've seen in town.
They came on time and got the job done fast and efficiently