Kamaaina Plumbing and Renovations

Ashley T.

Terrell went above and beyond his call of duty and helped me with my plumbing issues more than he was required to. This type of help comes in particularly handy for single moms like myself. He was very knowledgeable and I felt like he genuinely cared about the work he did at my home, which helped make me comfortable with his services.

Sunny A.

I called at about 9:00 in the morning because there was a leak under the kitchen sink. The woman (she was rude, just like the other commenters said) took my name and number and said she would call me back. I called back at 4:30, and the girl who answered the phone, said the woman I had talked to, had gone for the day. She would leave a note. Well, fast forward the next day. I hadn't heard from them by 9:00 so I called my regular plumber (Kamaaina was the subcontractor on a home renovation). They didn't know when they could send someone out, but within a couple of hours, a plumber showed up on my doorsteps, bushy eyed and eager to work. It took about 3 hours to change a hose, but that was because he had to search the island to look for the right hose. Can't fault him for that. Better to make sure you get the right part instead of going back and forth.

J T.

Home Depot need to get rid of their contract with them. KP do not response. Receptionist said she emailed me on the quote and never got anything from them. Not one email or a phone call. I was told that I'll have to submit pictures for our solar heater replacement. I did and no response until I called them. Quote was super high. $1000 more than other quotes on the island. I ended up calling a different company and totally not buying the item from Home Depot which I was preferring to do because of their discount and warranty.

Cui H.

Don't use them! If I could give 0 stars I would. Set an appointment with them a week in advance, appointment was 9AM and no calls and nothing of them being late. Called the company at 9:15 and they said he was on his way but gave no time frame. Waited until 10AM and still no one showed up. Called them to cancel and only them giving me excuse they couldn't find parking, which there were lots of them available prior. And they guy tells me ""oh no parking we cannot do it"" what a total wasted of my time waiting for them.

Michael T.

The water heater died over the holiday break; submitted a replacement request to Home Depot and Kamaaina sent Terrell. Two highlights: Terrell showed up bright and early the very next morning and replaced a 40 gallon (now 38) water heater in less than two hours. On top of that, Terrell was professional, polite, and adapted to some cramped conditions to get the job done. Very pleased with Kamaaina, Terrell's now on my go to list for home repairs! Highly recommended with no reservations.

Janet E.

Kamaina plumbing are exceptional and my experience with them was great.The guy who came was called Allan and I can highly recommend him being extremely knowledgeable in the problem we had and is top notch in every way .wonderful trustworthy company.In addition their prices are very reasonable!

Apol M.

This is among the WORST PLUMBING company is KAMAAINA PLUMBING AND HOME RENOVATIONS. Other than that they make very good alibis to justify their high fees as if they did it themselves really good thought it's just simple task. Called their office for emergency clogged up toilet and the office personnel is so rude and saying they could not attend as soon as possible since plumbers are already all out and promised to call me back in 5 minutes... never called back!!! I called other good reputation plumbing company among the best and ask help and came right in time as requested. DO NOT USE KAMAAINA PLUMBING for any plumbing works. I don't think recommend this company.

Ashley N.

WORST plumbing company I have ever dealt with. Do yourself a favor and do not use them. They were contracted by American Home Shield. Service was so bad, we ended up canceling our home warranty company over it. A job that should have taken a day took 2 weeks. On top of that, no one at the plumbing office could give information on the job (we were selling the house and off island), never showed up on time (or at all in a few cases). The manager was never available to speak to us. I have no idea how this company is even in business. Steer clear.

Kanoe F.

This is my first review of this company and let me tell you I'm not impressed. No one should put their faith in a company like this. We recently moved to a new place and a few things needed to be fixed so our realtor called them to take care of the issues. Our first experience w/ them was our prior place we rented. There was a day they didn't show up and another where the wrong part was brought so they had to come back another day. This was back in 2015. I didn't make a complaint back then. Moving forward to 2017 and it seems like the same thing all over again. I'm surprised they are still in business w/ the number of bad reviews. The first time a few weeks ago when my husband took off from work and they didn't show. The 2nd incident was they stated they didn't have the right part(deja vu?) but instead of coming back they decided not to until now. On Tues the 7th the plumber kept calling my phone to schedule something and instead of leaving a message he keeps calling. I guess they automatically assume people do not work. When I finally get to speak to him he assumed he could come over that day. Because I was going to take off on Thurs I told him Thurs was a better day and he set the time between 12-3pm. Well it is now Thurs and NO CALL/NO SHOW!!! Pissed me off even more since I had to take off specifically for him to come over and I won't be getting paid from my job! This time I made a complaint to the realtor and now on Yelp. If I had to hire someone out of my own pocket I know for sure NOT to ever use them.

Kehaulani W.

If i could have selected zero stars, i definitely would have. This is probably the absolute worst service I've ever received, anywhere. Everyone in the office is very rude. They dont introduce themselves, they are not feiendly, and they cut you off before you can even give the information they asked you for. Its as if they weren't brought up on using manners. The plumber that was sent to my house was very unprofessional. I couldn't identify him as a Kamaaina employee by his jeans & tank top. When he replaced my water heater, he asked my boyfriend to help him carry & install it. Since it was replaced, my shower hasn't had any hot water & when he came back to look at it he said it wasn't the fault of the heater. He said to talk to my resident manager & he left. Upon talking to my resident manager, he said that the valves were installed incorrectly. When we called back to get another plumber, it took us over 2 weeks to get somebody else out and they still haven't cone yet. Worst company to deal with. So disappointing. Management should highly consider restructuring, or ceasing business entirely.