Kamaaina Plumbing and Renovations

Apol M.

This is among the WORST PLUMBING company is KAMAAINA PLUMBING AND HOME RENOVATIONS. Other than that they make very good alibis to justify their high fees as if they did it themselves really good thought it's just simple task.
Called their office for emergency clogged up toilet and the office personnel is so rude and saying they could not attend as soon as possible since plumbers are already all out and promised to call me back in 5 minutes... never called back!!!
I called other good reputation plumbing company among the best and ask help and came right in time as requested.
DO NOT USE KAMAAINA PLUMBING for any plumbing works.
I don't think recommend this company.

Jo L.

I am very disappointed in this company. I called them, spoke to someone (I am so sorry that I forgot her name because she was very helpful) and explained what I wanted, what my budget was, etc. I was very honest and she took all my information. She told me that she will speak with her estimator and get back to me when he would be able to come to my home, take measurements, speak with me and provide a quote.

She called me back, very apologetic, stating that the estimator said that my budget would not be enough to cover what I wanted so he won't be coming out to meet me. That was it! He didn't even try to say that they would work with me. How disappointing.

I just got off the phone with another company who is at least willing to come out, take the measurements and provide me a quote. If this company is willing to do this, it makes me wonder:
1) does it make this company more desperate than Kamaaina Plumbing?; or
2) does it make this company willing to work with someone to try to achieve their dream?

I believe #2 is the answer.

S J.

I purchased a hot water heater from Home Depot in Kapolei, HI who contract w/ Kamaaina Plumbing. Shortly thereafter, Kamaaiana called me to request a pic of my old heater (it went into their spam inbox - weird). Next, Melissa from Kamaaina's office arranged my appointment with their plumber for an install and removal. Melissa was very attentive, professional and friendly. I had to put her on hold for a few minutes and she patiently waited my return to the phone.

On the day of install, Terrell, aka plumber, arrived. Terrell did an excellent install job. He was very courteous, professional and knowledgeable. This man is a hard worker. He focused on the task very efficiently. He gave me advise as how to best maintain a hot water heater and answered any questions I had very politely. Terrell is an excellent Kamaaina employee.

Zimmer Z.

Because of Kamaaina Plumbing, our 2 1/2 month frustrating ordeal to get a new toilet (3 toilets ordered from a major national chain were damaged in transit while coming from the mainland and 1 toilet from another big national chain was cracked when its container was opened) ended on a happy note. When the first of the 5 toilet orders was placed, we contacted Kamaaina Plumbing. Naoia was friendly, knowledgeable, and efficient as she explained the cost for delivering the toilet to our apartment, installation, and removal of the old toilet. Then, as our ordeal began, she was sympathetic and reassuring whenever we contacted her about another delay. When final delivery/installation arrangements had to be made, Naoia and her colleague Kawena made sure that everything would go smoothly. Then, the plumbing team of Dan (the lead) and his assistant Earl was superb. They were skilled in their work, efficient, careful, neat, and very friendly. We were extremely satisfied with their final work product. Naoia, Kawena, Dan, and Earl are true professionals and a credit to the company. We won't hesitate to use the services of Kamaaina Plumbing again.

Dan R.

The old adage,"you get what you pay for" comes to mind.
I had some non-emergency work I needed done (replacing some outgoing pipe) and they were the lowest bid. Little did I know they didn't plan to do all the work the higher bid had agreed to do (which explains why they were cheaper).
I got the recommendation to use them through a contractor who said he would never recommend them again after the slap dash job they did. He was disappointed, and it wasn't even his house!
They did the bare minimum to get the job done, left all the pipe they changed out right there for me to deal with and just put in some PVC in its place. They charged me for a full day of work and claimed it would take a full day but then sent two guys who slapped it together in three hours meaning it came in at over $1,100, that's $300 an hour for the job! And this was not an emergency, it was at their convenience...

I called to explain that the contractor and I weren't happy with how they left everything (old pipes everywhere, not all of the pipes changed out, no test run of the system, didn't re-trench the line they built, leaving it exposed on the ground instead of partially buried like the line they were supposed to replace, etc.). The woman working there was very nice, and agreed that the way they did the job wasn't right, but nothing happened. And they'd already charged my card for the full cost of the repair, before I confirmed I was happy with it!!! Maybe they knew I wouldn't be happy with and didn't figure on waiting.

In short, they don't care- even when other professionals tell them it wasn't the right way to do a job. Based on this experience, they'll do the bare minimum, and charge more for it than another company would to do a better job. If you're looking for a good affordable plumber who cares, keep looking...

Monique A.

Exceptional customer service! Joe did an outstanding job on installing new toilet and kindly taking away the old toilet. I'll see you next time Joe : -)

George W.

I wanted a Rheem Electric Water Heater sold at Home Depot. Home Depot uses Kamaaina Plumbing to do the installations. Kamaaina Plumbing was prompt to give an estimate. The installer, Joe, took care of everything, picking up the water heater, arriving on time, removing the old one, installing the new one, and hauling away the old one. The installation price was reasonable, and everything about the job was done efficiently. I would recommend Kamaaina Plumbing. This was my first time using Kamaaina Plumbing and happy with the results.

Susan P.

Kamaaina Plumbing has been one of the most professional, competent and efficient businesses I have used on the island. This is the 1st time to use them, for the installation of 2 new toilets purchased from Home Depot. All the way from setting the date, the installer, and follow-up with the invoice showing paid, first rate. As I read other reviews it was as it is two different companies. I would MOST definitely call them for other plumbing needs and their list of services is quite complete. I could have saved money if I had picked the toilets up fom HD myself, but for a variety of reasons, it was better for me to have K.P. do that. They asked if I needed pick-up and I said, "Yes, please!".

Ashley N.

WORST plumbing company I have ever dealt with. Do yourself a favor and do not use them. They were contracted by American Home Shield. Service was so bad, we ended up canceling our home warranty company over it. A job that should have taken a day took 2 weeks. On top of that, no one at the plumbing office could give information on the job (we were selling the house and off island), never showed up on time (or at all in a few cases). The manager was never available to speak to us. I have no idea how this company is even in business. Steer clear.

Paula H.

Joe came and plumbed three separate times to get our drain to work. He looked for the cleanout which didn't exist for our sink. He clean up throughly around the problem and even apologized for the inevitable splashes made which he might have missed. I am impressed and would use him again.