K & S Plumbing Services

Bob V.

Would never use this company again. Our kitchen sink was backed up. Call K&S plumbing to have a technician come out to snake the line. He arrived to inform us that he couldn't snake the line and we need a whole new P trap system that would be $255.00 plus the $75.00 service fee. I ask there is no way to snake the drain he said no you need a new P trap. I told him that's crazy and told him to leave but still had to pay the 75.00 service fee. I called another plumbing company. The technician came out same day snaked the line from my sink drain the same drain K & S said they couldn't run snake through. Took the new technician a total of maybe 5 min To unclog the line. Total cost was $155.00.

Stephanie P.

Horribly unpleasant, I wasted a half day from work to be hung up on by their answering service. Plumber drove by my house and didn't answer the phone when I immediately called back. Truly atrocious want to treat people.

Michael H.

K&S did warranty service on my main water supply line. After reporting my leak to the HomeServe it took 2 more days before K&S came out. They were there for approximately 10 min., and they told me they had to request line markers, then a leak tech would be sent out, then they would dig. This all took 2.5 weeks to get resolved (after i complained to HomeServe). Upon performing the repair they drove the excavator across my yard so grass repair is needed. no tarp was used they piled dirt on my grass which will need repairing as well. This was a terrible experience.

Paul Z.

K & S Plumbing did a major job for me when I had an exterior plumbing leak. Home Serve sent them to do the work and they were very professional. It did take several visits to complete the job which was expected since there were numerous steps in the process. They are excellent about notifications when the tech(s) will be arriving and what the process will entail on each visit.

Beverly C.

K&S Plumbling came out to one of my properties to fix a water leak to a pipe connected to my water heater. I was uncomfortable with the high cost so I called a trusted company to review what they called modifications to the pipe. The company informed me they placed a 40 cent fitting with no modifications and the cost was very high for the service. I called K&S to ask what modifications was done and they were unable to explain. The company sent my money back. My home insurance plan AHS sent them out to service a water heater at another property and they sent me this huge bill for all the modifications that needed to be done. This company is unethical and shady. Do not trust this company or please get a second opinion before allowing them to complete any work.

Ricki S.

Our home warranty company (AHS) sent K & S out to fix our water heater. The first plumber seemed ok and had a part ordered. The second plumber installed the part the following week and then returned after we complained it still wasn't fixed. All he did at his second visit was turned the temperature up! This changed nothing and it eventually stopped working at all and drained itself through the pipe going outside. It took several more days and many hours on hold with the warranty company and they sent the SAME plumber out again. He proceeded to flood our upstairs bathroom causing damage to the downstairs ceiling. The garden hose he was using came out of the bathtub and he did not check it! I only noticed when the water started leaking into the downstairs bathroom. Now I have been trying for a week to get a supervisor from K & S to call me back with no success. Extremely frustrated with plumbing company as well as American Home Shield Warranty Company. Addendum: Recieved a call from the office manager asking for photos and an estimate from a painter. Looks like they are trying to correct the situation after AHS contacted them about my complaint.

Lisa T.

The worst company to have them service your home . I requested a service from american home shield to service my water heater and they sent K&S plumbing services in Alabaster-Alabama they replaced the expansion tank but refused to replace the rusted pipe that goes inside the water heater just because the technician Jason had his own baseless assumptions about the pipe . The pipe is rusted and it is leaking from wear and tear and it's an old pipe and it is covered by the home warranty . But Jason told American home shield that the pipe has been Tampered with which is NOT true . So both K&S plumbing and American home shield have a shady business practice and very poor customer service quality . Unprofessional and rude and unfriendly and they do NOT do the repairs correctly stay away from both companies K&S plumbing and American home shield

Tiffany J.

I've used K&S a few times because they are who my home warranty sends out when I have plumbing issues. The tech that has come out more than once is Skylar. He is always nice. They had to come out more than once to get the garbage disposal working right, which I didn't like. Recently, they couldn't find my PVR to fix a leaky faucet situation so my husband and I had to search for it. We found it and they came back to fix it. They were trying to charge quite a bit, but they came down on the price. Everything is working fine now. The techs can be a bit loud, but they have been apologetic when they realize they're being a bit of a distraction. I really don't have much of a choice since they are sent by my home warranty, but they do decent work.

Jennifer M.

I wish i could give K&S Plumbing negative stars. The tech came out today for the 2nd time to fix our running toilet. He """"fixed it"""" but when we flushed toilet, the bowl wouldn't fill up. I ask him to check it again because i didn't want to have to do this for a 3rd time. He told me """"He didn't have time to look at a toilet all day"""". He is a plumber, that is literally your job. But i remained cool, i ask if he could give it a few more minutes just to confirm all was well (at this point he had been at my house no more than 10 mins tops). He said, fine i have to go to my truck really quick and i will be right back. After about 5 minutes, he had not returned and i went and checked outside to see what was up. He was gone! I never signed off saying the job was done. Real professional.... Then to top if off he called Home Shield and told them that he could come back another day and fix the issue but that it would be $660 and it wouldn't be covered under Home Shield. This is a garbage company. I would duct tape the issue and turn the water off before i reach out to these guys again. You have been warned.

Tina H.

Worst company I've ever had the displeasure of dealing with!! Do not under any circumstances waste your time or money