K & S Plumbing Services

Eyad M.

The worst company to have them service your home . I requested a service from american home shield to service my water heater and they sent K&S plumbing services in Alabaster-Alabama they replaced the expansion tank but refused to replace the rusted pipe that goes inside the water heater just because the technician Jason had his own baseless assumptions about the pipe . The pipe is rusted and it is leaking from wear and tear and it's an old pipe and it is covered by the home warranty . But Jason told American home shield that the pipe has been Tampered with which is NOT true . So both K&S plumbing and American home shield have a shady business practice and very poor customer service quality . Unprofessional and rude and unfriendly and they do NOT do the repairs correctly stay away from both companies K&S plumbing and American home shield

Ken B.

I was hesitant to use K&S plumbing because of the reviews on YELP. I learned that you cannot trust ratings in YELP. I sent a message to K&S and told them that they have some bad ratings on YELP. I was assured that K&S is reputable and to give them a try. I am very happy I did. The plumber came up to my house and repaired the leak. Upon repairing the leak that was the obvious one, he discovered that there is another leak downstream of the repair he did. However, there would be a need to bring a small excavator. Prior to the plumber leaving, K&S already scheduled another house call with a different crew. They came out as promised and preformed the repair. They left the job site is, clean and actually better than it looked prior to them arriving. I would recommend this company.

Edward W.

K&S Plumbling came out to one of my properties to fix a water leak to a pipe connected to my water heater. I was uncomfortable with the high cost so I called a trusted company to review what they called modifications to the pipe. The company informed me they placed a 40 cent fitting with no modifications and the cost was very high for the service. I called K&S to ask what modifications was done and they were unable to explain. The company sent my money back. My home insurance plan AHS sent them out to service a water heater at another property and they sent me this huge bill for all the modifications that needed to be done. This company is unethical and shady. Do not trust this company or please get a second opinion before allowing them to complete any work.

Angela D.

Where do I start .. I contacted American home shield and they contact this company.. Graylon came out spoke with my husband told us what was wrong.. He said he was coming back.. 3 different times.. What a joke. I understand things happen but to have this many mishaps you really should see a priest and ask him to bless you.. Then the last time he gave that he overslept.. (What is he in highschool.?) From 9 to 6 I called then he finally message me ans asked did i still want him to come... The nerve of him..

Coleman J.

I chose this company due to the """"4.5 stars"""" on Google, but after doing some digging I realized they had awful reviews on every other site, as in this app, Yelp. I had someone come out to give me a quote on installing a water line from my sink to my new fridge, which is about 6 feet in width that would require drilling under the subfloor, but not hard whatsoever. This man quotes me $1,200 (basically what I paid for a new fridge) to install a quarter turn box into the wall, to run pex wire from that to the fridge. I don't know who in their right mind would pay that but I was livid because these things cost $35 at Home Depot, and wouldn't take 2 hours (at the most) to complete. Tired of plumbers scamming people that they believe they don't know what they're doing, so I felt the need to write a review. Don't use this company

Emily P.

I used K and S plumbing Through my home warranty company 2-10. They sent a plumber to my home name Chris. He could not have been more professional and was so nice. I have no complaints about the plumber himself. However the women answering the phone at K and S are completely rude. I never write reviews! Good or bad! But my experience was so bad that I felt compelled to share! I have never in my life had customer service representatives be so rude to me on the phone. When the first thing that The plumber tried did not fix my drippy faucet outside, I called K&S plumbing to see if they could just send him back out to fix it again. After all, I had already paid for it! But instead they said I had to make another claim through the home warranty. These people do not stand behind their work. She made it as difficult as she possibly could for me to get this drippy faucet fixed again and forced me to be home when the plumber came back out so I had to take more time off work. (210 said No one had to be at the home since it was an outdoor problem) When I asked to speak to an owner they would never let me speak to him or a manager. Rude and worst customer service ever! She talked down to me and even hung up the phone on me when I told her this was no way to run a business! How's that for customer service! and just look at all the similar reviews to mine! It's obviously just the way they treat their customers!

Lisa D.

Had K&S Plumbing Services (plumber issued by our home warranty co.) come inspect our whirlpool bathtub that wasn't working. We already knew the motor was bad, but had to go through the process to get it fixed. We were told by AHS (our home warranty) that whirlpool bathtubs were covered. We paid our $125 and the plumber (in about 10 minutes) verbally confirmed electrical outlet was good, motor was bad. He left and said we'll see what happens. That was the end of our communication!!! Our status on our home warranty acct. says """"Complete"""". Nothing has been done and no one has offered us any actual explanation other than a sweet woman who's answering the calls & saying """"looks like the plumber says it's the electrical switch."""" I watched the plumber test the switch w/ my hair dryer & it worked. We have called K&S numerous times since July 27, 2020, to get some sort of explanation as to why the status is complete when nothing was done. We were told the plumber, Jeremy, would absolutely call us and explain the issue. That was last week... still nothing. We have used several repair companies through the years w/ our home warranty & regardless if the issue was covered or not, they ALL gave timely feedback. This is NOT a professional company. I will say when you do get someone on the phone like Ashley, even though you get zero information, she is really nice & polite. The 1 star is for her.

Cassandra D.

I had the pleasure of dealing with K&S Plumbing through my home warranty company. I will never use or recommend this company to anyone. Although the plumber was friendly and on time the service afterwards was nothing short of horrible. My request was placed by my home warranty company on 18 Dec and it is currently one month later the 27th of January and no completed service. This company is total garbage and you can't reach anyone by phone. As a suggestion to AHS REMOVE THEM FROM YOUR LIST OF SERVICE PROVIDERS!!!!!! and stop causing the customers extra time and money.

Jennifer B.

Came to the house when arranged. Service man was very nice. He could not fix all our issues bc the home warranty place would not approve them, but he offered suggestions .

Shericia R.

Unprofessional services. I had scheduled this company through American Homeshield. Instead of ringing the door bell or calling, the gentleman stood outside for less than 30 seconds and left. I attempted to call him various times and he marked the job as completed. Now, I will have to wait another 5 days after the 3 days I've already waited for this company to come out. This is the most unprofessional company I've worked with in Birmingham thus far. Unfortunately, I will still have to use this unprofessional company because I literally have no choice through American Home Shield. Thanks a lot Seth for not attempting to ring the doorbell or call. Now, I have to wait on your sorry services again