K & S Heating, Air Conditioning, Plumbing & Electrical

Dawn S.

Our furnace went out they sent out a tech ( very nice guy) we were charged ""after hours"" price of $148.50. Was not able to repair and they didn't have the part. Received call from them with an estimate was told it would be 187.50, this is more then the after hours cost. Called them to see why and was to.d that we were given a deal ( this was not the case when I first called told after hours is 148.50 and during business hours $140.00 of course they tried to back peddle and the girl told me "" it is $156.00 for our truck to pull in your driveway and $148.00 per hour for labor but the tech did not charge us. Look around because I have talked to 3 different people at this place and have been given 3 different responses. They charge differently to fit their agenda

Jeff H.

Had two techs come out to look at some electrical work and see if they could give us a quote. It was going to be a big job and probably make them quite a bit of money. I didn't get a call with a quote from them for over a month, so I called and checked in. They told me the head electrician would call me within the week. A month after that call...still nothing. Called a second time and they said they have no recollection of techs being out at our house or my first phone call. Horrendous customer service and I would avoid them at all costs.

Laury S.

We had a new Lennox furnace installed 8 years ago by K & S. At first, service and maintenance was good. The past few years, not so good. After each yearly maintenance tune-up the furnace blower was very loud and someone had to come fix it. One year, the tech forgot to turn the furnace back on. The past 2 years, the maintenance techs have been telling us the Honeywell 3000 series air filter we buy at Fleet Farm is good but this year, Dan, the service tech said it could damage the furnace because it restricts the air flow so much. He said he needs to do some more education with the maintenance techs. He then told me that K & S filters were cheaper than the ones we buy at Fleet Farm (wrong). I had to bring out our old invoices to show the prices we were charged by K & S. When I told him the thermostat won't stay at the programmed lower setting at night (65 degrees), he told me he had never seen that happen before. I don't think he believed me. Last night I took a picture of the thermostat turning on at 2:22AM. Guess I should send it to him to prove my point. They charged us $99 for fixing nothing; said nothing is wrong. When my husband called this morning to complain about the charge and Dan's attitude towards me, the woman hung up on my husband. When I requested a work invoice sent to my email, Dan said he would do that. No invoice received as yet. We are no longer giving K & S our business. They are getting lazy. There are other businesses in Rochester.

Ford S.

Half a star only because they showed up and looked at my stuff. A month later and still no estimate. Basically all these types of businesses have too much work. They just don't need more money. They want big jobs only. I'll do my own electric, it's not like it takes SKILL. SO if everybody stops using them, they'll need money again and might just be a bit more accommodating. BOYCOTT THIS BUSINESS. Make them hungry!!!

Nathan C.

Stay away from this company! After 3 visits to our house in the last 6 months (and $700 in fees) we're still sitting here in the cold with snow flying and a furnace that doesn't work. And the tech they last sent out this last time was a young guy with very little experience.

Kelly J.

We hired them to put in a new bathtub and tub surround, now it's leaking all over the basement. If they come and look at it they are going to charge over $200 even though it was their shotty work. We also hired them to install a bathroom exhaust fan. First when the guy gets out here he tries to beg to get out of the job due to a family emergency then when they install it he cut the hole too big they say they don't repair sheet rock so they won't fix that either. Then on top of all of this, when they did the electrical for the exhaust fan they messed up the wiring so that now I need to have both of the switches on for the outlets to work. I recommend not using them for anything unless you absolutely have too. They are awful at what they do.

Mary B.

On February 17,2020, I paid Mr. Richard McCain for a new furnace and air conditioner. Our old furnace was not working and it was cold outside.

When the crew arrived to remove the old furnace, they did not have the replacement with them. they removed the old furnace and left. Around 3 PM the crew left without turning on the furnace. As the house cooled down, I called Mr. McCain and he sent a service man who noted the crew had left without turning the furnace switch on.

Later that weekend, the furnace went off and Mr. McCain provided us with electric heaters that we used until Monday morning.
The opinion of the service man who came to the house was that the PVC pipe was installed incorrectly and condensation had caused the furnace to go out.

About 14 days later the Heating Inspector told me that the furnace was installed incorrectly. It seems to me that inspection of new furnace installations should be made sooner after installation. He never returned to reinspect the installation after K&S changed the angle of the PVC pipe.
I would like to caution anyone to not employ K&S heating for furnace installation.

The crew decided they would return in the spring to install the air conditioner. On May 6, 2020, 3 men arrived to install the air conditioner. I overheard one of the men say he had been hired that morning. They completed the installation around 3 PM that day. On May 7,2020 i noted the temperature in the house was 70degrees, with the thermostat set at 75. I called the service desk and the man who came said the thermostat was set to 62 degrees at night. I did not want that. I also asked them to adjust the out doors part of the air conditioner so that it was level.
Do not hire K&S for furnace or air conditioning installation.

Mike W.

Overly priced for the work done. Also charge a fee to just come out 100 Yikes! Don't seem very customer friendly from my experience with them.I won't use again

David N.

$300 to change out a $20 capacitor. Better off trying to figure it out yourself they'll rob you.

June H.

K and s has really gone downhill. I needed new furnace. They had a special offer it was nothing but bait and switch.. Richard the salesman more interested in his commission than what I needed or wanted . Same with hot water heater. He told me they don't have energy efficient hot water heaters unless you want to spend 3,000-5000.00. worst plumber ever, came to my house and first thing asked if I minded if he scratched up my faucet as he had never worked with anything other than Moen. He stood and stared at it. Could not figure it out . We asked him to leave. We got a bill for 325.00 for him to do nothing!!!