K & S Heating, Air Conditioning, Plumbing & Electrical

Ronald R.

This is a followup to a previous review concerning the service and installation of a new furnace, water heater and air conditioner by K & S Heating and Air Conditioning.
From the beginning, the furnace has worked very well, the water heater has a mind of its own - sometimes hot, sometimes cold water in the shower. The water heater has improved, however.
The air conditioner is a story in itself. It has to be the worst appliance I have ever purchased. From the beginning, it was noisy and rumbled throughout our bedroom and into the master bath. I complained from day one and K & S responded by messing with it probably three or four times. After that, we are on our own. K&S quit responding to my complaint. I think it has been in service for three years now and the noise level has changed rather dramatically. It's even louder! Last week we had guests in for dinner. As we dined pleasantly in the dining room - which is on the other side of the house from the bedroom and air conditioner unit outside - a guest asked, ""What's that noise?"" To which I replied, ""It's the air conditioner. If it gets any louder, the neighbors will be complaining"" ;-)
And that's the problem. We are stuck with an inferior product that continues to become more and more inferior as time passes.
Moral of the story? Don't purchase a Lennox, and don't count on K&S to make sure you have a quality product.

Christy C.

We are in the process of selling our home. During our inspection the furnace would not kick on so our realtor recommended K&S to look at it. We suspected it was that my husband had not re-installed our thermostat quite right and stated that to the repair person. He took a quick look at the thermostat and told me that it was installed correctly. While looking at our furnace he received a phone call and quickly told me that it was our control board and he needed to take this phone call and look at prices. I was very surprised and my husband and I decided to ask if another technician from the company could come look. When we called that request was denied and we were assured that was the problem by the manager who hadn't been at our home and admitted that he is not a repair person. Regardless, we had them order a control board and set up an appointment to have it installed. When the same service tech came to install it he said that he had a ""bad board straight from the factory"" several times. He asked to reschedule for a few days later and he would get a new one. We set up a time for Thursday between 10-12. He was always good about calling ahead so on Thursday at 12:15 when I hadn't heard from him I called. I was told he was running behind. At 1:00 I received a call to move our time to 3-4 instead and they would send someone else. The new service tech came at 3:00 and was here for about 40 minutes before determining that they had given him ""the wrong board"". At this point I was frustrated! Not only had they been here twice and it still wasn't fixed, but I had also (graciously) made myself available for 6 hours for it to be fixed and would yet again have to set aside another day. After he left I called the office. I spoke to Sarah and let her know I was only available on Friday morning and they needed to have someone come out. On Friday morning I had an invoice dated the FIRST DAY they were at our home stating: ""Tec found a corroded terminal in old board. Ran through heat & Cooling cycles and checks out fine. New board NOT needed aftercleaning of terminal. No way to know until attempt of new board. No further work or charges needed. CO levels normal and
operation of cycles confirmed."" That was NOT true at all. They had been to my house 3 times and they had ordered 2 boards. So how on earth would that be true? Not to mention I tried to run the furnace and it did not turn on. I called and insisted on talking to a manager. I spoke with Eric and it was a complete joke. He did not care in the least bit. He refused to have someone come out on Friday. He actually told me that I needed to have an electrician come out. Their company DOES electrical work. He also kept bringing up his brother and misdiagnosis that he had with his leg. He kept quiet pretty quickly when I explained that in the medical field it would be ILLEGAL to diagnosis one thing and write a note about doing something completely different. In the end we had another place come out on Friday afternoon within ONE MINUTE he had determined that the wiring in the thermostat wasn't correct and fixed it. Literally 1 appointment and 1 hour he had fixed it. I DO NOT recommend K&S. Their priority is NOT customer service or fixing things correctly. In the end our realtor was also able to get us refunded.

Megan S.

Our positive experience was from the Minneapolis location. In a service industry that unfortunately has a few crooks, K & S is trustworthy and professional. My husband and I called them for a second opinion after a first company ""red tagged"" and turned off our furnace, telling us it wasn't safe to run and emitting high amounts of C02. Eek!
We called K & S and told them exactly what we were told. K & S came over and thoroughly inspected our furnace and showed us 2 readings to prove that our furnace was not emoting C02 and perfectly safe. They saved us thousands of dollars and made us feel comfortable in our home again, especially with a new born. The gentlemen who inspected the furnace was very friendly, prompt, polite, and knowledgeable. We will continue to utilize this company when in need!

Jackie C.

I made an appt. with these people to unclog a slow draining bathtub. They showed up and said they don't do this work themselves and called in Drain Rite. Those folks came and busted both bolts off of the overflow faceplate. They told me I would have to call K&S to come fix that. I called them twice in the same day. The first time they said someone would be there between 1-4 p.m. The second time they promised their service manager would call me with an estimate of the work that would need to be done, because they felt it would be extensive and expensive. They never called. I called them again the next day and they, once again, promised their service manager would call me. It is now ten days later and I have not received a phone call. I called there today and told them not to bother. Oh, and FYI, I had also asked them for an estimate to install a new hot water heater for me. I canceled that request as well. NEVER again would I use their ""services.""

Ray C.

Awesome.  Right on-time and even spent extra time with questions.  Straight to the point, awesome and knowledgeable certified tech.  Got things right in order with ZERO up-sells.  Other companies were a week out in appointments and K&S was within a single day.  Thanks!

Justin S.

Great service & friendly staff! K&S always seems to be competitively priced and timely in response and service when we need them. I recommend them often and have had great responses from my clients that have used them.

Shawn M.

K&S has been superb in their efforts to get my furnace running, and then replaced. Ben, the technician was exceedingly professional and precise in his diagnosis of the situation. Brian has had to step in during the warranty process, due to an incompetent Home Warranty of America team, and assist me in pushing this repair through. He even called me back with vital information to save me from much heartache in the future. I recommend them insistently for heating, air, electrical and plumbing.

Glenn M.

I called to get quote and then noticed the option to request through Yelp. The phone scheduling staff was helpful, particularly that their estimator is backed up a week with possible work to be done a week later. When trying to get something done quick it is good to be told upfront. I have had K&S out to my home before and was always pleased.

K V.

Crookedest company I have ever dealt with. They were hired through Sears to install a new A/C unit for us when we first moved in. They did an ok job (it worked but was messy in appearance (loose tape, insulation sticking out from holes they had drilled through the wall, etc)) but my big complaint was that they threw their info stickers on EVERYTHING in our utility room. We had a sticker on absolutely every item in our utility room (furnace, water heater, washer, dryer, water softener, posts, walls, etc). It took me a long time to get them all removed. Then 10 year later, we were having some work done again by another contractor. His HVAC guy was sick so he asked if it was ok to call in someone else to finish the job. We agreed and regretted it. He was able to reach K&S and as soon as I found out who, I was nervous but figured I would give it a chance being it was 10 years later. The guy shows up with NO equipment and then says he has to go back to get his stuff. FIVE HOURS later, he comes back with supplies while the original contractor had been standing around waiting for him at our house. He finishes the job and leaves. We pay our contractor at the end of the job. We get a court notice about 6 months later claiming we failed to pay. I call the courthouse and then K&S and our original contractor trying to find out what is up. I am told by the courthouse that K&S claimed they had made numerous attempts to contact us about payment and we were unresponsive so they filed a claim. I call K&S saying we never received any notices that they were not paid. K&S told me that they had tried calling the phone that we had listed on our account from 10 years prior but it had been disconnected so they filed a claim with the court. I called our contractor and found out he had been deployed by military shortly after our job finished and he had left his office manager in charge of settling up with subcontractors which apparently got missed. He took care of it as soon as he returned to the states. I called the courthouse back to relay what happened. I told her that a single phone call to a disconnected number should not constitute ""numerous attempts to contact"" when they did have our address being they were there even if they didn't have a recent phone number. I also explained that had we known about the situation earlier we would have paid and settled up later with our contractor. She told me to ignore the notice because it had already been dismissed while I was trying to gather information on what had happened. She told me that K&S loves to play the court card so even though our situation may not be typically, we are not the only ones that have had a court notice. So beware: you may get your job done but a court notice may follow...

Daniel M.

K&S has done a number of jobs at my house through the years. They replaced my furnace and AC. They did a fine job on that.

My experience with their plumbers however has been entirely different. Avoid plumbing jobs with this company!!! They didn't seal the connections on my water heater correctly. They tried once to fix it and made it worse. And once I noticed they didn't fix it, which was admittedly a little long, they wouldn't stand behind their work