K & K Heating & Plumbing

Steve G.

Upon calling AHS insurance on a Tuesday regarding a leaking water heater, I was referred by them to K&K plumbing. I read the reviews and was quite skeptical about K&K. I called K&K and spoke Eldon, the owner. He came to my home that afternoon and said the water heater needed replacement and advised AHS. A new water was installed on that Friday by Greg. Greg was very pleasant and competent. Everything was to my satisfaction. I have some concerns about AHS, but K&K plumbing did a fine job.

Kate M.

Would give a lower rating if possible. Do not even think about using this company. They were supposed to come out to look at my basement toilet, which was not working. The guy spent about a minute looking at it, said and I quote ""eh, I think it's going to work for you."" And then spent a subsequent 15+ minutes sitting on my stairs campaigning for K&K to put in a new water softener. I am not exaggerating any of this. I paid a $75 service fee to listen to the guy jockey for a commission on a water softener. By the way, it also took over a half dozen phone calls and 3 weeks to get a copy of my inspection paperwork from K&K. When I finally received it, it references a toilet model number that is not present on ANY toilet in my house.
Save yourself the trouble and use BWK. They were wonderful- professional, prompt, and helpful.

Andrew A.

These people are forgetful and rude, I would recommend that you don't ask them for repairs.
They came last week and had no repair parts, so they said they would return today. Been waiting all day for them to put a simple washer on my water softener, they said they were coming but have no idea when. Called them 5 times and 3 times they wouldn't answer the phone. Such a waste of time.

Ryan J.

Mike came to our home through our HSA. He was incredibly unprofessional and rude. He threatened to leave in the middle of a job because he had another unsatisfied customer from a different job. On top of his rude demeanor, he failed to fix the problem. In fact, he made a new problem that didn't previously exist. I would avoid this plumber at all cost.

Amy O.

If I could give this compay a ""negative star"" rating, then I would. The owner takes care of the business. He is uncommunicative and when he does communicate, he is rude and lied multiple times. We were assigned to them by a home warranty company, so didn't have a choice. He did not give us a choice of replacement hot-water heater make/model/efficiency/EnergyStar or even suggest a top model would be possible with an up-charge. He lied about getting a permit to install the replacement and he lied about the final charge to us. I would NEVER use this company and I STRONGLY recommend you take your business elsewhere.

Matt B.

Read the reviews before they came to my home but it was too late. Mike showed up, walked around and pretty much reviewed everything, which was nice that he was trying to figure my plumbing issue and was waiting for actual troubleshooting to occur, which was beyond his services. Passed to another plumber.

Found out later this company is a scam, they come to collect the AHS fee. They need to be stopped, hard working plumbers deserve the work.

Shelly L.

Horrible Horrible Horrible!! K&K were sent to us on May 5 by AHS (home warranty) to fix the timer on our jacuzzi tub. The technician left without fixing it - and then called my husband 3 weeks later to say he was in the area and wanted to know if he could pick up the motor and take it back to the shop to fix it. That happened on May 20. Little did we know that ""timer motor"" is actually connected to the water pipes and he didn't turn off the water, plug the pipe, leave a sign to not use, nor did he tell us not to use the tub. Well guess what? $25,000 in water damage later......and the tub is STILL not fixed. Every time they came back to replace the motor, they would find a leak. They would leave, come back on another visit, take the motor out, replace it. Find another leak. We called AHS and told them everything and asked for a different plumber. New plumber comes in and says ""previous plumber cracked the pipe from removing the motor so many times, plus they didn't bolt it down which would vibrate the pipe and crack it"". Since the entire plumbing mechanism needs to be replaced now, the tub does too. Guess what? AHS doesn't cover tubs. So - off to the Attorney General I go to get their help in getting K&K to ante up for the out-of-pocket $2500 deductible for the water damage repairs (insurance covered the rest - when I think K&K should have paid for the whole mess), plus I want them to pay for the tub. They would be getting off easy.

James M.

Fixed our heat promptly and without much hassle. Great communication. Can't speak to the price as handled by LL.

Tiffany K.

we had these guys out to our house 3 times for plumbing issues COVERED BY warrenty through AHS insurance. the first time mike showed up he snaked my drain with the exact same drain snake we had bought to try and fix this. he went on to tell me that this wasnt his are(hes a plumber) that i had to contact his boss and they would have to send someone else out that specialized in clogs...""WHAT"".. any ways 4 weeks later we had to contact them and guess who they sent out again...mike. he proceeded to show up late again and then snake it again. o and then he blindly put holes in my wall. after that he said he was done for the day and left all the stuff taken apart and a mess I was left to clean up. i get it i knew they had to do this but when my boyfriend got home and took a couple logical measurements he figured out where the hole should go. so at this point in order to shower in our only shower we had to put it back togather ourselves. this was done with no promise of a return the next day. after calling his boss every day for the ne next 4 days he sent back Mike. At this point my boyfriend stayed home to make sure it was done correctly. He proceeded to show Mike where the hole should go and they found a bunch of messed up pipes that were taken apart to unclog. After this we were told that they were not responsible for fixing the mangled pipes. Is now been 4 days later and when taking a bath it flooded the bedroom below because things were not put together correctly by K&K plumbing. DO NOT USE THIS COMPANY FOR PLUMBING.

Billy H.

Eldon was dispatched to our home as a result of a call to our HSA (home warranty company) to fix a heating issue. He was condescending to my wife, didn't explain the repair that needed to be made, and worst of all, caused two additional malfunctions after he made the first ""repair."" He didn't follow up with our calls to come back and fix the additional problems and was extremely rude and defensive when we started to ask questions. I couldn't be more disappointed with K&K and would strongly caution anyone when considering their services. No concept of customer service and poor execution.