Just-in Time Septic Pumping Services

Kathy M.

Septic system repair was outstanding.
Justin is very knowledgeable. The repair was completed in a timely manner and at a fair price. I will definitely use him again

Baker M.

Just moved to Guerneville, CA and needed emergency septic help. Google was no help as I called a handful of companies that popped up in search and not one of them answered their phones, not even returned my message. So, I asked our new neighbors who they used and I'm so grateful to our neighbors. They used this company, I called talked to the most enduring sweet lady who got out Justin (get it? Just-in? He he he) that afternoon. Super nice guy, just like the lady on phone, I was impressed how he could help me understand more about the septic and easy to follow advice to keep it health. Who knew you needed to keep a poop box ""healthy"" LOL. I now have their magnet on my fridge and so so so so so grateful for them. I know they have 2 customers in Guerneville that gives them 5 star.

I've only read the reviews here after I had them out and I am shocked to see 1 star reviews as my experience was far from that. But reading them makes me sad for Justin because it's people being mean, I read it as mad people taking their life issues out on innocent good people which is heartbreaking.

Jasper S.

They seemed to do a good enough job pumping, but didn't close the septic tank back up again properly- even after we discussed the best way to do it. Justin (Just-in, get it?) said that his job was to open the tank and pump as needed, but not to close it back up again- (even though I was paying him by the hour to dig, open the lid and closes it up again). WTF. I had to dig down through 2 feet of dirt and gravel to close it properly. Since he didn't mark the location of the opening like i asked him to do, I had to dig a much larger hole than necessary.

stacy c.

Just-in-Time Septic is in no way professional or reliable as advertised or reviewed. They took my money and ran! I hired them specifically because they are local, family owned, and licensed above what is needed for just a simple cleanout. I needed their septic inspection service for a real estate transaction and made sure before hiring them that I would get a typed report; I was even willing to pay more then other quotes for this reason. Kristen was very friendly, chatty and quick to take payment and schedule my appointment. However, the problem is I paid over $1000 for my tank to be pumped and inspected, and I NEVER got the formal report. After the inspection, I called at least 6 times, 2 of the times she answered and said she was having computer problems, but the calls were over a month apart. So really, you can run a business for over a month and still have computer issues? I don't think so, but I was very patient and very understanding and she said she would email it to me after calling her tech support guy. I never received a follow up call or my septic tank report. I have since then called no less then 10 more times, and she is not picking up or returning my messages. I even said on a voicemail that I was going to write this in a yelp review so please call me back to work it out because I'm not trying to make you look bad, you just need to do the right thing. It has been 4 months since I paid them and I still have NO professional report on my septic tank for my real estate sale. If the owners are reading this, I will be also reporting you to BBB, etc. if you do not give me the full service I paid for. Ghosting me is rude enough, but you can't take customer's money with out delivering your service - that's stealing.

Ann N.

Outstanding family-owned and run business that communicates and gets the job done 'right'. We felt cared for by Justin and Kirsten all along the way. Their work was thorough and well documented to us through photos and consultative conversation throughout. Their skill, knowledge, and professionalism built my confidence that our septic will keep on, keeping on for a long time!!

M D.

""Just-in-Time"" did come out quickly and punctually, however the quote for pumping was told to me on the phone as $545-$635. I didn't realize that having a septic tank of 1350 sq. ft. would cost more, basically $735. That led to my original negative review. I received a call back from the woman in the office to explain the extra charge, and I credit her with that. it is not easy to call an unhappy customer. So I am changing my review upwards, but my advice to anyone shopping for septic pumping is to know the size of your tank when asking about the cost

N L.

Our experience with Just-In Time Plumbing and Septic has been outstanding every time. They are all courteous, friendly, and, during the pandemic, have followed social distancing and other covid virus rules.
But most importantly, they get the job done. They back up their work. They are there when they say they are going to be there, they work hard and fast, and they solve the problem. They have been out here a number of times, for various plumbing and septic issues, most ""emergency"" situations, and each time they got here right away (thank goodness!) We have been more than satisfied with their well done, complete, and professional service.
We recommend Just-In Time very highly and without reservation. You won't go wrong with this company - they will take care of you every time!

Mark F.

Needed help asap and they came the next morning. Took care of the problem and answered my questions

Terri W.

They are extremely professional in all aspects of their scheduling, work ethic, pricing and performance. I will only use this company for any and all of my septic system needs. I can't say enough good things about this very professional company. Thank you!

casey a.

Just had my septic tank pumped , first time using this company . Called and got an appt for the next day with a two hour window , they were here right on time and got straight to it . No issues , perfect transaction , very knowledgeable and friendly . I will recommend and use them again .