JT&K Services

Ro B.

bad customer service. Technician made a mess and did not resolve the issue. Spent three days replacing parts only to find the solution was ridiculously simply. Wasted money and time. Issue still not resolved. Work with someone else if possible. Unprofessional all around

Emily J.

JT&K Services, Inc. (""JT&K"") submitted an invoice to us which included the purchase of a water heater. The price of this water heater was inadvertently paid twice by us, once as part of the larger invoice from JT&K and once as a stand alone credit card payment. We alerted JT&K to this overpayment in June of last year. At that time JT&K acknowledged the error and stated that a refund had been sent or would be sent. We never received a refund and have followed up numerous times over the past six months by telephone and email in an attempt to resolve this matter, but have been unsuccessful. JT&K now refuses to speak with us and actually hangs up on us when we call. We were a regular customer for nearly 4 years but now they are completely unresponsive and rude to us. We are a small non-profit and just want our duplicate payment back.