JR Plumbing Company

Al A.

never showed up. Ruined my day and wasted my time

T l.

Jr Plumbing I used this plumbing company on Friday afternoon (1/28/2022). The guys stated that my main meter pipe broke. They dug up the area saying it was the roots. And when they got to the actual line, they said the original Plumber who built our house didn't seal pipe. They charged me to "fix" the pipe. I've been trying to get in touch with the owner because I had questions and needed my receipt. They cashed my check and yet the owner has yet to send my receipt or answer my questions. Every time I call, get a generic text message and vm. Who does business like this? I attached the picture the day after they "fixed" my leak, but I am the only house that has water retention. And it did not rain this weekend. It is now A week later and no receipt and now phone calls returned to answer my questions!!! DO NOT DO BUSINESS WITH PEOPLE WHO DO NOT REPOND BACK TO CLIENTS. HORRIBLE SERVICE AND HORRIBLE COMMUNICATION. It's sad cus I looked here to find a reputable plumber and seems like I have gotten the run around. People and companies should have better morals and services.

James L.

Called them to replace two water heaters on a Saturday. They gave me quote over the phone, a crew of three showed up, and completed the job in under 2 hours. Very polite and professional.

Rui Z.

Had water dripping thru the bathroom ceiling on the weekend, made several calls and left several messages to different companies, J R plumbing got here first and did the repair quick and professional.
would use them again.

XMystic C.

Our bathroom sink was making a loud growling sound they diagnosed the problem from me recording the sound and quite me a price before they came out giving that it's still COVID. When they came they had mask and shoe covering I even ask he if could fix our broken sprinkler valve so I got two thing fix for a great price. Definitely will use again.

Jennifer C.

Raymond and crew came out July 10 and overcharged for reinstalling a toilet. It's over 2 weeks later, and still no invoice or warranty.

What they did right:
1. Raymond responded on the phone right away. Came out a few hours later on a Saturday. His crew came by an hour and wrapped up in less than an hour.
2. Raymond was fairly patient on answering questions, easy to understand, and had a part 1 & part 2 plan if the leak was not resolved.
3. The toilet leak fixed.

Why I'm giving them a low review (with screenshots to supplement)
1. Raymond charged $250 to reseat a toilet with two wax rings. In total, those two wax rings and caulking definitely cost less than $10. It took ~30 minutes of labor so I suppose the hourly rate was $200+? I would understand a weekend surcharge, but that is still overpriced.
2. Raymond was fine with me paying with credit card, and said to give him a call to pay after the service if his crew didn't have a processor on them. The crew didn't, so I texted him to arrange payment. Suddenly he wanted Zelle or Cashapp. I said I didn't have those. He promised to call in a few...and ended up calling the next day instead (at an inconvenient time). I sat around with my credit card ready for several hours before I put it away.
3. He promised to send me the invoice & warranty documents the next day. I sent him a reminder Sunday, Tues, Wed. He replied to each of those, but on Thursday & Friday & Sat - he stopped responding. I'm assuming he never will. I recognize he thinks his service is done, but it's not done until you provide all the promised deliverables.

On a separate note, he offered to connect me with his drywall guy, but never offered any names/contact which makes me suspicious that he would inflate the drywall guy's project price and take a cut. This has happened to me before, and I ended up paying thousands more for the work than if I had hired directly. Perhaps this is common in the construction industry, but I do not condone this practice.

If you don't care about getting a reasonable price and getting the receipt & warranty for tax purposes and keeping documentation on your house, Raymond's fine and gets the job done. But for the premium price, I was expecting better customer service. Namely, promptness in the invoicing & no resistance on paying with the already agreed upon method of credit card. I was not going to write this review just for the price - I had agreed upon it beforehand...but the overall experience I think warrants warning others.

Mary T.

Raymond was AWESOME. Now my go to plumbers. Honest, reliable, accommodating, caring, affordable. The best!!!

Casey B.

Called about a drain that needed snaking. Team was out within 4 hours. Prompt, courteous and reasonably priced. Would definitely use again

Zelaika H.

I was looking for someone to replace my water heater tanks located in my attic with a tankless water heater. Raymond responded right away and answered all of my questions (I had many). Raymond was patient and always responsive although he knew that I was in the beginning stages of my research. I decided to go with Raymond for the job. His crew arrived promptly at the time they said, wore masks and shoe covers, protected my carpet with tarp and vacuumed afterwards. They were courteous, informative and professional. They explained what I needed to do for maintenance and showed us the emergency shut off device and the added descaler filter. I was very pleased and would recommend them for any plumbing needs.

T O.

Called to try and get some assistance with a plumbing issue, in the discussion my profession as a fire fighter came up and this prick stated he couldn't help me with my plumbing issue because I might have coronavirus, this is a disgrace to treat someone that sacrifices their life daily to help others. He even thought his comment was funny. I hope everyone see how he treat local heroes. I will be posting this on every local houston forum to show all the first responders how this company really operates.