JR Grease Services

Mark P.

I needed a grease trap done in Pasadena, but the restaurant owner was late for the appointment, JR Grease tech waited an hour, but finally left. I called and spoke with the manager, Cecilia. I rescheduled for a tech to go back out at their convenience, the price was reasonable and I was not charged for the first service call.

Kiven L.

I have never seen such a bad service and attitude. I made an appointment with them, and then on that day I waited in my store for a day and no one came, and no one told me what happened. I called again and told me They didn't find any information about me, and then I tried to explain the situation to them. They actually hung up my phone, and I still hung up directly after calling. What kind of service results do you think this service attitude will make.So I strongly recommend not to use this one and don't believe what they say.

Ricky Q.

I thought these yelp reviews were just salty people, but WOW... never thought a business would talk to customers like that even after it was CLEARLY their fault. I scheduled a used oil pick up last Friday.. they took my name and number down and my email.. fast forward to today, 1 week later.. no pick up. So I call twice and finally get this bitch that everyone is talking about... she comes on the phone and says ""okay what is the business name?"" I answer and she goes ""Okay, I have no idea what that is..?"" She then process to speak to me like I messed up.... Couple minutes later, the actual driver comes in and says he has a pick up...... wow...doesn't even know her own appointments. They're probably still in business because no one needs to pay anything. Can't see this business with this type of leadership lasting in a business that needs to sell something.

Nikki D.

They have the worst service. They have the worst person to talk to on the phone. I do not understand why they are in business. If it wasn't for the city referral I would have not called them. I will definite notify the city to not refer them to any other businesses to handle grease trap interception. I spoke to a girl. She claim she is the owner. She has no intention to do business or want to provide any services. Why does the company have someone like that handling service call? There are many companies out there can do the same job. Don't waste your time calling JR Grease. You will end up feeling stupid. I want to inform the public. I would have give them zero star.

Frank S.

Good company to service grease interceptor and grease container. Customer service is good, so far no problems with them.

Juan G.

This is probably the worse customer service that I have dealt with ever. I've called 6 times in the last few weeks to get our recycled oil picked up. And they have not showed up. It's very disappointing and frustrating. I would not recommend this company to anyone. Management get your act together! If I could I would leave ZERO stars.

Nicole S.

I have had nothing but great experiences every time my establishment is serviced by JR Grease for about 2 years now. Good customer service. They know what they're doing and don't waste any time getting it done . I count on them with their excellent service and definitely recommend for anyone in the food industry

Jim Z.

Very unprofessional. We went with them because they said they could get the job done by the end of the week. When they came out on Friday they could not get the covers off (which is a common problem that other companies can seem to overcome), but they didn't bother to tell us that, we had to call them to find out what was going on. Then they said they would be out Saturday, and they never showed. When we called them Monday we were told that they didn't really want to waste time coming out here anyway.

Incidentally their suggestion on the covers was for us to have 2 extra on hand in case they broke them - at $450 each. Seems to me if this is a common issue a professional company would keep them in stock so they could be sold as needed rather than expecting their customer to buy them in advance in case they broke one.

Chuck G.

I was referred to JR Grease from a friend Who had to use them previously. After my regular guy for pumping Grease could not show up for another week and a half I was panicking because my grease trap was overflowing into parking lot. So I decided to give Jr Grease a call they sent out a technician who was able to get my system back up and running he was very informative and helpful. The company came back the The next day and did a wonderful job pumping out the grease and going inside of the grease trap and cleaned all the inside of it. Turns out my regular guy should've been doing this. Two thumbs up for these guys specially because it is such a dirty job.

Sunny J.

As a restaurant owner of a busy venue, I am always in search of good management with anybody that I do business with. When I was in need of prompt grease service, JR was there with NO hesitation. I need service at least once a week, and they are always there no matter what. I greatly rely on this company as they are highly dependable. I also love the fact that they are a family owned business and they provide great customer service. Highly recommend for all your grease service needs!