JPB Services

Missy M.

We contacted several local heating and cooling services when our cooling system went south at the beginning of the summer. After several visits from other companies, the guys from JPB came and looked over our issues. They were by far the most professional, taking the time to explain the issues that we were having, and the various ways that we could resolve the issues (with pricing on hand for each). We went with a new heat pump and on installation day it was quick, professional, and they cleaned up as they went. I would recommend JPB for their heating and cooling services as the encounter that I had with them at my home was a great one.
My only issue is that they were unable to take my credit card information and I had to call it in to them the next day... I would prefer not to give my card info out to a person I have never met over the phone... but payment made and I am a cool and happy customer.

Erin M.

I normally do not call out businesses for bad work because I know what it is like to be a business owner, I give a lot of grace. However, I have to warn those to avoid JPB SERVICES LLC.

They were rude and incredibly unprofessional. Do not know what the other hand is doing. Came filled up my AC, fixed it. Tech said their card machine was down they would call to get payment, they didnt reach out. I forgot.

They text me yesterday to resolve, I respond I will call today, woke up to text messages and phone calls wanting their. When I responded saying I told you I would call today, he got mouthy and harassing. I made sure to save all the text messages. I call the ""owner Frank"" starts hollering and tells me off, calls me liar, do I know who I am talking to? People like me...etc etc THEN when I force him to take my card number he says, DON'T CALL US AGAIN. In this industry I have a lot of choices. I can easily use his competitor and advise my friends to do the same. Word of mouth is everything and when you treat your customers like complete crap, your business will die. I do not recommend this company. AT ALL.