Journeyman Mechanical Services

Jd M.

Tldr: Poor service, overpriced labor, and unreliable. Costs far less to do the job yourself in less time or hire another company that will do it for less and complete the job in a shorter period of time.

My mom and I endured three months without AC. After saving for a repair, we contacted Signature in April, but the appointment wasn't scheduled. Multiple reschedules led to missed appointments and wasted workdays for us. The first technician's diagnosis was vague and required another costly visit. Eventually, an electrical issue was identified, not covered by warranty.

After more saving, Signature sent a team on 6/6/2024. The first group fidgeted with our AC, not acknowledging the issue I was explaining to them. They left without properly closing the fuse box, rendering our AC unusable. The second group, led by Jeff, diagnosed a broken thermostat, suggesting a replacement. Their thermostat was overpriced, lacking features, and cheaper online. Jeff offered a 'discount' for the cheaper thermostat, misleadingly claiming it was a favor.

The thermostat, lacking essential features we needed, and thought would be included, was installed without leaving packaging or instructions. We requested an exchange for a slightly higher-priced model with those features but were met with refusal in every way. Jeff dismissed our concerns and accused us of wanting free services. His hostility and gaslighting were made evident, blaming us for their mistakes.

Despite technically doing the job, we were exploited by Signature and by Jeff in a time of need, and despite us trying to reason with and accommodate them for their mistakes, they've continued to provide bad service and wring us of as much money as possible while being lied to that other companies charge more for the service. At least when it comes to thermometers, I recommend going elsewhere, or manually replacing it, it's not worth the pain and hassle Signature has put us through to employ their service.

Adrian M.

guy came to my sister in laws house and was asking where her husband was and wanted to know if there would be any guy that would be coming home, in case they went on the roof to check if what he was saying was true. he told her the unit was going to need to be replaced and she just had it replaced 6 months ago and he shut off the unit on the roof once he left so it wouldn't have any power. he did it thinking she would call them back to replace the unit. DO NOT RECOMMEN!