Joseph T Berrena Mechanicals

Maggie W.

I brought my onboard RV generator to Berrena three times. For the initial repair, they charged me for more hours than they spent. When I brought it back, not working, the tech said he ""did the same thing as last time,"" and not surprisingly it still didn't work. The third time they offered to ""fix"" it for another $300 in parts and ""only"" another hour of labor. I requested, and received, a refund for all but an oil change and spark plug hat I had them do while the genny was out. They charged me $250.

Another repair service found numerous issues with the ""repair,"" including low (and possibly old) oil. My generator has worked perfectly since they fixed it. I asked Berrena for a refund of the ""$250 oil change"" and was refused. The service manager told me he had watched the tech do it, said it was 2 quarts of oil, which my generator does not hold. Their own invoice only listed one, so this was patently false. The hours and aggravation, as well as the $250 I am now addressing with the Better Business Bureau, add up to probably the worst customer service experience I have ever had.

I don't like writing bad reviews, but I don't want anyone else to go through this. Beware.

Xertin F.

Don't let them touch your equipment unless you get a quote in writing. Don't sign on the work order unless they put down the price. You are not dealing with honest people.