Joseph C Hazel

Dawn S.

We had a list of plumbing needs that had accumulated over the years. They were efficiently able to respond and we were able to be scheduled and work completed within a few days. Nothing was urgent for us. The whole list was done and so we asked for a second job to install a water softener. This was done within a week. All quotes were reasonable in terms of labor cost and everything is working as expected. They were tidy and left no mess.

R B.

They have the best service and customer service. Committed in doing the best job! Completely satisfied. Their service and workers are very professional and courteous

Jeromy P.

Joseph C Hazels employees are very professional and courteous. he whore booties through the house. he was very educated about our heat pump. I was at work when he came. He explained everything to my wife in detail that he did to our unit. We were very pleased with Joseph Hazel, and will continue to use them. thank you.

Andrea P.

Anytime we have trouble with our heating unit we call Joseph C. Hazel and they come right away. Their techs are very professional and always super nice and explains what they are doing.
I have worked with other companies in the past and would only use Joseph C. Hazel now.
Highly recommend!

Lindsay P.

I hired a a plumbing company in September to find a potential leak. They came and failed to do their job. They stayed for 5 minutes and told us it was the flashing on the roof. I had requested they cut the wall open and told them of a bathroom that was above, the wall was ruined already as well, so cutting open the wall wasn't an issue. When we got the wall replaced we found a seven foot crack in the sewage pipe, that they failed to find during their 5 minute stay. I was charged $100 for the 5 minutes and left with undiscovered leak.

MaryJane C.

We have used Joseph C. Hazel Co. for over 35 years, and they have always provided wonderful, quick, efficient services for a very reasonable price. Would not go anywhere else for plumbing needs, etc.!! Mike and Mary Jane Coleman

Adam R.

Joseph Hazel installed a combination boiler / hot water heater (Weil-McLain Aquabalance 120C) for us in October 2019 at a cost of $6K. The installation was well done, very clean and neat. The unit worked well for us until October 2022 and then began to leak water onto the floor. Upon removing the front cover several leaks were apparent where calcium had built up around the gasket to the heat exchanger and flow meter.

Given that the unit had just hit 3 years old, I called Hazel to have them take a look, assuming some of the parts/labor could be under warranty. When the technician arrived, I showed him the leaks, and he immediately said ""needs a new heat exchanger"" and then promptly left. He may have spent 5 minutes in the house in total. I don't believe he even touched the unit.

Two days later I had heard nothing and so I called Hazel to see what had actually transpired after the tech arrived back at the shop. They directed me to the parts department and a replacement heat exchanger was indeed on back order. It didn't seem to me however that this was the problem since at least one of the leaks was not at the heat exchanger.

Not trusting the technician, I ultimately decided to take the unit apart myself, replace the gaskets at the leaks, and retighten those two connections. This solved the problem immediately, all for the cost of my time and a $55 gasket kit purchased online.

While I can understand that some technicians are ""technically"" inept, Hazel wasn't done ""helping."" A full two months later (Dec 15, 2022), I received a bill for $100: the cost of 5 minutes with the useless ""technician."" When I called them to ask about the charge for the worthless service, they offered to credit the account, thankfully.

What is uncanny is that they would send a bill two months later, with a due date just before year's end, as if they are targeting an accounts receivable goal rather than billing for legitimate service.

Long story short, I will not being using them again because even if they can do a good install, they do not know how to service what they sell or stand behind it.

Lisa C.

Showed up on time, introduced themselves and asked if we would like them to wear masks. I had a number of items that I was told needed done. The majority of them they did and a couple did not need done(and they explained why and told me what to watch for). All jobs that they did were done in a great manner and when they were done they explained (not mansplained) what all they had done and cleaned up completely. I would not hesitate to call them again or recommend them. We are new to the area and to find a great plumber right off - I couldn't be happier.

John O.

This is one of the most reliable plumbing outfits in the area. They answer immediately, and will send people on weekends. They have saved our skins a couple of times since we have an inadequate drain line that clogs periodically, usually on holidays.
However, the last time I called it was for an unusual problem-- kitchen faucet was clogged-- which I suspected came from a new tankless water heater we just installed a few months ago. True to past performance, they got someone to the house quite quickly, quicker than anyone else in the area. Tech cleaned a faucet and shower traps of mineral sediment, confirmed it looked like mineral deposit. 15 minute visit. Problem persisted-- faucet clogged in two days-- so I called again. I said the problem was ongoing, and they said they would send another tech, and her exact words were ""I won't charge you."" They sent someone else, who cleaned the traps and looked at the heater. He said electric tankless heaters don't do well with hard water, gave me an idea about a water softener costs, left.
I got a bill for $190: they had charged me for two separate visits.
When I called to ask about this, they got quite defensive. They demanded the name of the person to whom I had spoken (I don't take such records as a habit, preferring to trust the word of small businesses, plus as far as I can recall she didn't identify herself), and then they informed me that they charge for service calls no matter what. I said that's not what their scheduler had told me: return visits for the same problem? Yes. Attendant got quite defensive and told me to just ""pay for the one visit"" but that my ""account would be flagged"" and hung up on me.
I am assuming this means my business is no longer welcome there.
I will pay the full bill for both visits, since I have nothing in writing to support my position, no estimate, no phone recording, just the bill, so I suppose it's my mistake for taking verbal assurance over written documentation to something that seems common sense and common courtesy. I but will share this customer service experience with anyone who asks about plumbers in the area.
Good, responsive plumbers; uncalled for, aggressive customer service.

Rob F.

A thin film of ice caused a outside heat pump to wobble loudly, partly because this company failed to install 50 cent vibration pads on this unit's headers. They did make the installation on the other unit which did not vibrate.

A technician spent no more than 10 minutes to melt the ice with a torch. He expanded these 10 minutes to 90 minutes and the company charged $202.50 despite my having paid over $11,000 for the two units less than 4 years ago.

At not point did the technician disclose travel time charges and weekend surcharges. In fact he didn't even think I'd be charged because the units remain on warranty. Wrong.

This company charges BIG CITY rates but tries to present itself as ethical and small town. I feel cheated and deceived and believe you should steer clear of this company big time!