Jones Services

Qingying A.

What a racket loves money make company.
How should I start first of all a large very large young man arrived at my home. After a delayed appointment then next day reaffirmed appointment. The man quickly looked and said $400.00 for a exactly a 10 min work! I told him Rosie the women on the phone told me she will wave all fee's and money to come. he said no! I said what a racket you guys use your disposal. I said what can I do.do it ...10 min later he is finished. I showed him two gift cards I had from previously jones job . he said sorry I can only use one card. Again I said what a racket. just laughed....he asked should I put you pipes back and test . I said no thanks the dishwasher pipe was broken. he left ....i put the pipes back and ran the tap .sure enough still back up . call jones backed he . came back with a plunger and said you need a hydro wash for $1500.00 more but would deduct the $307.00 I paid already. great job Jos from jones company loves money make!!!

Jeff A.

I had some initial challenges with Jones Service however, they made up for it. The mark of a good company is one that recognizes a shortfall and makes the effort to address it head on and correct it quickly. Two cordial and very professional plumbers provided excellent service.

Ganesh L.

i feel this company is a thief i call them to check my heat the came and tell me i need a complete new unit without turn the machine on and do any diagnostic for a new system i just both less than 2 weeks ago the want to charge me 17800.00 to repair a new system and to install a new system 28000.00 this company is noting but a thief to poor people who trying to put food on the table my name is ganesh feel free to call me for more update 9173590908

Shahla G.

I appreicated Mike's professionalism and initally left a 5-star, but I felt that I needed to revise my review because as a community, we rely on each other's experience and I didn't think rubber stamping a review is a good idea.

First, the diagnosis was wrong; Mike gave me two options- without any gaurantee at 3500 and another at over 9,000 and insisted that ""still there was no guarantee and that I might have needed to dig a new well that could go much higher"". He thought the well was dry, I told him that it was impossible. He sent me two proposals.

My plumber and another worker pulled the pump and realized it needed to be replaced: purchased a similar pump at less than $500 and at most $500 of labor, all done. Now I realize that the case was not complicated at all; all needed to be done was to go with the most likely reason as the well was very old.
All I can say is that get a second opinon, there is huge difference between $1,000 and almost 10,000.

Don't be fooled by 4.9 star, read through the reviewes. Most peopel- including myself- got a link the next day when I still had no idea what was going on. They truly catasrophized the situation to sell me services I didn't need. Using my plumber- who is a one-man-operation- saved me over $8,000.

Jim J.

Installed a brand new HVAC Heat Pump system these are not cheap. System has not worked correctly from day 1. We have so far had 7 attempts to get this system to work correctly. Currently we now have a burned out component and told it will take 4 to 6 weeks to get the part.
On the previous attempts we were told 3 times there was a setting issue. Each time system would work for a couple of days and then fail. 4th visit was told we have a cooling leak. 5th visit was told a part was in backwards and that he fixed it. 6th visit was told wiring was wrong and that wires were crossed fixed again and system failed again. 7th visit board burned out needs a new part... maybe wires weren't crossed after all idk sounds fishy that part burned out after fixing wires.
So now we have a 30,000 system that does not work. Can't go back to oil because we removed the old oil tank and lines and now we are stuck waiting on Jones to fix what they installed.
This should be zero stars unless they can do something epic to fix all the wrongs they have done to us.

Cara C.

These guys are the best thought I had blown a fuse. They sent help right away and it was an easy fix. These guys are top notch, professional and kind as.well!

Pierre S.

Requested an online appointment from Jones right on their website. Scheduled for Friday April 14th. Got a call around 11AM stating that they could not get a tech out to look at my AC Condensing unit. Asked if I could be available Monday. I could not due to work so we scheduled for Thursday April 20th - I was told I would be the first one on the appointment list since we pushed it out a few days. I get a phone call at 5PM on Wednesday stating they could not make it Thursday due to the weather being cool and having too many appointments for heat (Yeah right...it was 60 degrees)...Agreed to move it to Friday April 21st (Today) get another call at 5PM stating the Tech is stuck on a job and cannot make it....could I reschedule for Monday...

Told them to suck it...I'll call a service that is reliable and doesn't make people miss work for their lack of professionalism...

Stay away unless you want to keep getting jerked around....

A K.

WATCH OUT!

I called Jones because my water started to back up. They came out and gave me pricing options ranging from $200 - $3,000 and were HEAVILY pushing the expensive options. The tech snaked the pipes to no avail and scheduled to have someone come the next day to jet out the pipes for $1,500 (while talking a lot about the max $3K option - prepping me for the higher expense). In the meantime, the town came out and pumped the septic tank. When that didn't clear the drain they referred me to another plumber who came out the next day, snaked the pipes, and fixed the issue for $250!

Dealing with the Jones tech felt like dealing with a sleazy used car salesman, saying things like they are trying to ""help ME"" and acting all sad when the snake job didn't work and I would have to pay more money. Red flags everywhere. They are clearly pushing expensive, unnecessary services to bilk their customers (do they work on commission?). The honest, experienced, knowledgeable plumber who came out and fixed the issue will have all of my future business.

Sabina T.

I read these reviews after Jones responded to my call about a gas leak. I called Jones because my husband, who is deceased, used them so I trusted them. I was told some of my gas piping was in the garage ceiling and to find any leak coming from there (which they said, at least one leak appeared to be coming from, that they would have to tear down the ceiling. Since I had more than one gas leak in the pipes, I was told it was best to just get new pipes run outside of the ceiling. Most of the pipes were outside of the ceiling already but I was told if they knocked down the ceiling it would cost just about as much as new pipes, so I went with that. The cost was $4,812.79, counting the tax, to run them from the garage, through a small area downstairs and up to the kitchen. The plumber was here a bit longer than he had to be because he put in a pipe crooked and, later when he saw what he had done, he fixed it, even though I did not ask him to. I don't think that had anything to do with the price and I was glad he wanted his work done properly, but they were here all day and I wanted them to leave --- so I wished the pipe had been put in correctly in the first place. Anyway, I am 75 and live on a fixed income and am trying to stay in this old house that holds so many memories. That was a lot of money for me. After reading these reviews I am not sure if I should stick with Jones. I am going to give them a decent review because it appears they did a good job, and because in the past they seemed to do a good job on work we had done here -- but I am unsure if they overcharge. I hope not because I may need new water pipes since I have some very small leaks in the kitchen and bathroom. My son can fix some of them but Jones said I need new pipes. Anyway, I am giving three stars for the work but the price is what stops me from giving anymore. I hope someone in the business comments on whether it was fair or not.

Alexandra G.

ZERO STARS Wow this is possibly the worst company I've ever seen. They installed a ductless system for 8k 6 years ago -we have faithfully paid their extortionate prices to ""service"" it annually AND now a coil has gone 1 year after warranty (after they couldn't ""fix it"" last year.)

What does this guy tell me? 8k for a new coil or he can replace the whole system for 5,700. With a new system that their company uses now. Well they installed the old one. His response - ""we don't manufacture them we just install them""

Stay away from this company and it's horrendous business practices.