Jones Services

Stephanie P.

Pre-review note: look at Yelp reviews, not just Google before hiring this company!

This is going to be an honest review with a break down of the insane Buddy pricing of work I had done and the lack of clarity of services. I had 2 Jones service techs come out the same day. One was for electrical work to replace a switch and provide an estimate for ceiling fans, and the other was to look at plumbing in our main bedroom and fix as well as install a tub spout and shower head we have.

The electric tech was very friendly and did a walkthrough of the house. I showed where the switch needed replacing and the ceiling fans would be installed for the estimate. He then added that our home did not have a surge protector and was not up to code with co and smoke detectors as we needed them in the bedrooms. We already had smoke detectors and separate co detectors on each floor. He told me the placement was bad and it was important to get them redone. I inquired further and said that it is good information and I would look into installing by screwing into the ceiling. He pushed back telling me that this was a wired job and as an electrician he should do it. I was quoted 1100 dollars for the wired installation of co detectors and smoke detectors. After the work started and almost done, I was then informed that only one of the units were wired and the rest were screwed into the wall. I felt like I was taken advantage of by the tech telling me that they are wired, when in fact only one was.

It does not stop there. When the plumber came, he looked at the tub and said he would need to change the converter and possibly re plum the tub. He quoted me 1000 for this. When he inspected closer he said there was nothing he could do. I then asked him if we can do something about the quote, to which he charged 885. So essentially I paid almost 900 dollars for a diagnosis of a problem and having a tub spout (which I was surprised was not sealed with silicone sealant) and shower head installed, both of which I provided.

In all for the work, (diagnosis, installation of parts I provided, and 1 wired co system and 5 ceiling mounted ones, and a new light switch, it came to a little over 2400 dollars. I honestly felt hoodwinked and just awful about the service. I felt the quotes were not clear and what was rendered was different than what was discussed. I share this story in the hopes that someone else does not fall for the ""family run"" and good reviews like I did and think that this is a honest company. After the work was done my husband called right away to discuss our concerns. We were told that is the manager would call the next day. I also got a check in call later in the day where I discussed my concerns. I was told that the manager was sent an email and will be getting back to us. We waited 2 days and heard nothing. I finally called back to inquire on the call we were supposed to get and was told that in the notes the manger looked over everything and the pricing looks good. I pushed back and reviewed my concerns with the friendly rep who offered me 200 dollars back. While this is better than nothing, it still does not excuse the ghosting of the manager, exorbitant pricing, and business practices. I hope this review can help others avoid the type of experience we had.

Larry D.

I have them do my sewer line to the street last year that was okay just recently I had them do install a faucet in my kitchen sink they totally ripped me off they want them over $400 to put a faucet in a sink I bought the faucet then when he was putting it in he jarred the drain pipes underneath so it started leaking so I called him back to please fix the pipes that you started to leak they told me now that wasn't their fault they want another 400 dollars to fix that I went to Home Depot and bought a kit for $19 two plastic pipes with two plastic nuts and washers I installed it in 20 minutes how can they justify $450 they are total rip offs do not use them look for a handyman or somebody that Home Depot recommends do not use Jones plumbing they did not even reach out to me after I told the guy to get lost you're ripping me off he said you have a nice day

Elizabeth D.

I called Jones for a whistling toilet. They came and said I could rebuild the toilet for $800 plus or get a new one for $1200 plus. I opted for the new. I told them I wanted something similar to what I had, a small American Standard with a standard bowl and height. The serviceman told me I should get the comfort height and since my husband is taller I agreed. They also said we needed a new water tank so the total was over $5000. We knew they were pricey as we had used them previously to fix our century old hot water heating system, but we had been pleased with the work. So we agreed to both and paid in advance as they requested. They came and installed the new toilet which was not only high, it was gigantic with an extended bowl in a not too big bathroom. It was so high my feet could not touch the floor. I called to let them know I was not happy with the toilet and would be replacing it. They insisted on sending out a technician who was a very nice young man. After much discussion the boss said they would replace the toilet for a 30% discount of $800 plus. I asked if I could see what the replacement would look like and they told me no, so I told them I would pass on that option and take care of it myself as I was afraid of a repeat. I went to Webb and picked out a lovely and pretty expensive Toto and got a plumber they knew to install it for a total of $900 for everything. It's perfect. Wish i'ld done that the first time. But, I have a new plumber who can also fix my water pressure because the water tank Jones installed has left me with low water pressure. One thing at a time.

Brian F.

I had some electrical work done by Jones this past Friday. it took the technician forty five minutes to replace the three items he believed needed replacement . He had told me ,at the beginning, that the cost would be 1,665.06. which I agreed too. I then asked for a detailed breakdown of the repair/ replacement cost. He told me this information was unavailable! I then priced the three items in question on the internet and found there total cost was 180.00 dollars. I then called a Mr. A Paolicelli G.M. to dispute these charges. He has yet to return my call.

Fred K.

The representatives doing the free annual clean of the furnace (following an expensive A/C repair) tried to convince me that I would have to get a new furnace because of mythological cracks leaking carbon monoxide. I believe they thought I would swallow this story because I am over 50, but my reading eyesight is perfect. My CO detector is also perfect and detects no CO at all in the house. This was an obvious attempt to gull me out of $10K, and I would not trust Jones to jiggle the handle on a toilet. If I could give them negative stars I would.

Qingying A.

What a racket loves money make company.
How should I start first of all a large very large young man arrived at my home. After a delayed appointment then next day reaffirmed appointment. The man quickly looked and said $400.00 for a exactly a 10 min work! I told him Rosie the women on the phone told me she will wave all fee's and money to come. he said no! I said what a racket you guys use your disposal. I said what can I do.do it ...10 min later he is finished. I showed him two gift cards I had from previously jones job . he said sorry I can only use one card. Again I said what a racket. just laughed....he asked should I put you pipes back and test . I said no thanks the dishwasher pipe was broken. he left ....i put the pipes back and ran the tap .sure enough still back up . call jones backed he . came back with a plunger and said you need a hydro wash for $1500.00 more but would deduct the $307.00 I paid already. great job Jos from jones company loves money make!!!

Jeff A.

I had some initial challenges with Jones Service however, they made up for it. The mark of a good company is one that recognizes a shortfall and makes the effort to address it head on and correct it quickly. Two cordial and very professional plumbers provided excellent service.

Ganesh L.

i feel this company is a thief i call them to check my heat the came and tell me i need a complete new unit without turn the machine on and do any diagnostic for a new system i just both less than 2 weeks ago the want to charge me 17800.00 to repair a new system and to install a new system 28000.00 this company is noting but a thief to poor people who trying to put food on the table my name is ganesh feel free to call me for more update 9173590908

Shahla G.

I appreicated Mike's professionalism and initally left a 5-star, but I felt that I needed to revise my review because as a community, we rely on each other's experience and I didn't think rubber stamping a review is a good idea.

First, the diagnosis was wrong; Mike gave me two options- without any gaurantee at 3500 and another at over 9,000 and insisted that ""still there was no guarantee and that I might have needed to dig a new well that could go much higher"". He thought the well was dry, I told him that it was impossible. He sent me two proposals.

My plumber and another worker pulled the pump and realized it needed to be replaced: purchased a similar pump at less than $500 and at most $500 of labor, all done. Now I realize that the case was not complicated at all; all needed to be done was to go with the most likely reason as the well was very old.
All I can say is that get a second opinon, there is huge difference between $1,000 and almost 10,000.

Don't be fooled by 4.9 star, read through the reviewes. Most peopel- including myself- got a link the next day when I still had no idea what was going on. They truly catasrophized the situation to sell me services I didn't need. Using my plumber- who is a one-man-operation- saved me over $8,000.

Jim J.

Installed a brand new HVAC Heat Pump system these are not cheap. System has not worked correctly from day 1. We have so far had 7 attempts to get this system to work correctly. Currently we now have a burned out component and told it will take 4 to 6 weeks to get the part.
On the previous attempts we were told 3 times there was a setting issue. Each time system would work for a couple of days and then fail. 4th visit was told we have a cooling leak. 5th visit was told a part was in backwards and that he fixed it. 6th visit was told wiring was wrong and that wires were crossed fixed again and system failed again. 7th visit board burned out needs a new part... maybe wires weren't crossed after all idk sounds fishy that part burned out after fixing wires.
So now we have a 30,000 system that does not work. Can't go back to oil because we removed the old oil tank and lines and now we are stuck waiting on Jones to fix what they installed.
This should be zero stars unless they can do something epic to fix all the wrongs they have done to us.