Jon Wayne Heating & Air Conditioning

Lauren C.

Our AC was out for two days. The fan was blowing but no cold air would come out. After trying the few things I and my husband and dad tried to do, we scheduled an appointment with Jon Wayne. Right away the guy was very nice, but immediately began telling my husband about other things that needed to be fixed with the system, before even finding the current problem. Finally, he told my husband we needed the "dual voltage absorption system" replaced. Go ahead. Google that. Almost every post had something to do with someone being scammed by the person trying to fix their AC. I was at work while the technician was at our house with my husband. I googled it up and even called another AC friend who all said that the "dual voltage absorption system" doesn't exist. My husband asked the tech where he could by the part, he said "I am not sure, I just get it from my supplier." Google again, and all of those people who were scammed said that their AC tech replaced the capacitor. Go to an HVAC forum and search "dual voltage absorption system" and enjoy your laugh for a few days. Anyone that says this is a real part will not post a picture, because it is in fact, a capacitor. I do not appreciate my lack of knowledge regarding HVAC being taken advantage of by a company that will willingly charge a customer $300 to replace a part that doesn't exist, instead of being honest. I also don't appreciate being told that the system needed an additional $3000 in maintenance work after I found out the lie about the "dual voltage absorption system." No way will I agree to all of that nonsense! They were nice, so they get 2 stars, but they will still take advantage of your ignorance.

Heather N.

I cannot say much nice about this company. I had them replace the faucet in my upstairs master garden tub, which also required cutting of a panel. The entire repair cost $2439.95.The repair resulted in a tub that leaked and damaged the dining room ceiling below. Had to argue with them to come over and fix it ASAP as ceiling had extensive water damage. They gave me a bit of a rebate ($300) only after I pushed back when tech said they probably wouldn't cover it. I was also enrolled in their emergency plan which is supposed to give me priority service. I had to schedule draining of my water heater a month out because that's the earliest they could get there. On that day they called saying guy was running late. Amazingly he did show up before the 4 hour window ended. During his inspection he loosened something under one bathroom sink which didn't leak but now drips. Today I took off 4 hours of work for a 1-5pm appointment, an appointment I made on Tuesday afternoon (today is Thursday). It's after 7:30pm and they haven't shown up. They called before 5 saying tech is behind and lady on the phone sounded like she hoped I would cancel. I finally did call off the appointment before 8pm as it concerned water pressure and required outdoor work, which I doubted they'd do in the dark. My job in the department of defense requires on average 22 weeks of travel a year; so it's important to me that folks show up and do proper work during the few weeks I'm in town. I do intend to warn folks about this business the next time someone tells me they are moving to the SA metro area. I will be calling to cancel my enrollment in their program and will take my business elsewhere.

Robert W.

Just had a complete new AC system installed to replace my original system. Had 3 estimates and by far Jon Wayne was most detailed and professional with no pressure sales tactics. Best move I ever made. New system is quieter and saving me money on electric costs. All at a very reasonable price. Install went quick and no mess left behind. Highly recommend.

Desmond R.

ATTENTION CONSUMERS: Also note the manager response on all of the reviews. Note that the company is not ever wrong. They always put a spin on the reviews. This is a huge sham and a warning sign as well. This company is truly a high pressure sales company in disguise. It is never their fault for coming to your home in a time of need and trying to rip you off by offering items that are not needed. Another AC examined my system that I recently repaired and stated all was well and in good working order. Again, the manager responses and the shady sales techs should be all the warning you need to stay far far away. There are legit companies in town. This is not one of them. To many bad reviews to think otherwise. Another note. My neighbor actually knew a sales technician that worked for this company and quit because of these unethical practices.

Sue C.

Are you sure you read my review? What does any of it have to do with safety?
... could have communicated better? You mean lied better so I wouldn't have figured it out?
Your reply doesn't address the matter described in my review at all.

Carrie C.

I was dreading our yearly check-up only because the serviceperson is also a saleman!! we purchased a whole unit for the price of a car, along with THE GOLDEN WARRENTY of 12yrs..ok my family told us we were foolish but we felt we wouldn't have to deal with anything for years to come.Well according to the serviceman that come to service our unit (every year) we always need SOMETHING to add to our unit..of course we let them know we invested thousands of dollars into our unit and its only been 4yrs since we purchased it.makes us question our purchase .Some are pushy, some just remind us we can make it greater!! just would like to say we r very happy with our unit and the savings in our electric bill..just not happy with this sales pitch..every year..

Beth S.

On time, professional, and descriptions/explanations are thorough + easily understood. Both AC and heat are significantly less expensive than with my previous unit. Scheduled maintenance is very helpful - I do not worry about problems with the system. I am extremely happy with Jon Wayne and recommend them most highly.

Bob P.

A.C. went out and by the afternoon i had a Jon Wayne service tech "John" came out same day was polite professional and zeroed in on the problem and 30 mins later problem was solved. There are not many companies that I found to give such excellent service. I would highly recommend them to anyone in need of A.C. service or the other services this fine company provides

Levi H.

Service above all others. Professionals looking and talking AC men. They wore protective shoe covers while inside to protect my home. My AC bill has dropped substantially sense we installed are smart system with zones back in the spring. My home is over 3500 sqft. My elec bill has dropped substantially in the hot months of June July and August. I can't wait to see what my 12 month history is going to look like come next spring. Thanks Jon Wayne for giving us the ability to keep our bedroom at 69 and each of our 3 small kids rooms at their comfortable temperatures. The climate controlled zones are perfect for us and your staff was great from beginning to end.

Mike O.

We recently moved to San Antonio and purchased a home with an old AC unit that quickly went out. Considering the summer heat, I called a few contracters to give me quotes, and I must admit I was looking forward to Jon Wayne because they seemed reputable from their commercials.
A salesman showed up pretty quickly to diagnose my home needs. He spent over two hours at our house, which we weren't expecting, but gave me peace of mind that he was doing a thorough job. He gave me quotes that were WAY higher than the competition, but he pitched me the Jon Wayne sales deck that talked about how honorable the owners are... and I fell for the pitch like a sucker!

Long story short, I was happy to pay a premium for an honorable company but was sorely disappointed. The installers put in a smaller unit than we were told we needed from the extensive diagnosis. I tried telling them there was a mistake, but the salesperson rushed to my house to assure me that the smaller one is what I needed. I tried to explain him the ethics about a one sided change to an agreement post execution... but he wasn't getting it. He obviously just wanted to get the job closed out.
His manager eventually offered to cut some money off the amount to compensate for the smaller unit that was installed. Not wanting to deal with them anymore, I agreed. However, they still submitted the full price to the financing company!

Now I'm wasting even more time disputing the balance!

I'll never use them again, and I WARN ALL OTHER CONSUMERS TO GO WITH A DIFFERENT, HONEST COMPANY!