Jon Wayne Heating & Air Conditioning

Gabriel A.

I had a leak in my garage I thought was coming from hvac unit on tue.called Jon Wayne they said they couldn't make it until Friday between 8 & 12 pm called me to push appointment until after noon called me again pushed to after 4pm called at 4pm to say they weren't going to make it I don't understand how a company like this can just think so little about customers.
Gabriel

Troy C. W.

I have to tell you my experience has been unacceptable. I am writing this review so people DO NOT USE this company.
I ran into an issue with my AC (installed less than 3years ago, paid almost 7k for the basic system) leaking. So here's the issue.
Jon Wayne visited my home to look at the system and here is what they found:
1- due to faulty work at install- the AC was leaking inside my entire home. The installer did not weld correctly the elbow inside causing may home to be exposed to FREON since the install in 2019. Leaking in a place no one would notice. Jon Wayne takes not responsibility as I, friends, parents, pets etc have been exposed to a hazardous chemicasl for over 3 years.
2- the repair tech had no clue and no people skills when dealing with customers. 1st tech came out, said the capacitor was bad, did nothing else and told me that it would be over $400 to replace this part. What a joke- After going back in forth with the office- I go the to reduce to $222. Here's the kicker- once he returned to install the capacitor , he realized it was leaking - which he did not catch before. If you say that they are and skilled tech- he was not. He didn't check and he didn't do his job.
2- Guess how much to repair- 2k. What a joke. BUT... if you buy into their rescue plan, they take off $500. Who's scamming who now. I feel sorry for people who believe them and pay this. The BEST part... the first tech never turned in the quote so the office was never informed of what he quoted me. A second tech came out and quoted $100 more than the first. I waited over a week for them to call me.
3- Year one- each time I ask for them to check the system (their required service during year one- THEY WOULD ALWAYS CANCEL or try to reschedule....blaming it on other jobs. I just gave up.
4- Office manager says SHE will call you back..But- I have called 2'xs and left messages with the person who'd answer- and apparently she's never received the message and or quote from first tech. I guess people's time is not important.

Simply put- RUN- DO NOT CALL THEM! They are a scam and will over charge you. I called other companies who all came in 1k less than this company. Take my word for it.... and call your local small company AC and do not support this kinda of OVERHEAD that is charged to it consumers.

David L.

I called to ask to have a service tech come out to my home to do an evaluation of my seven year old HV/AC system as I only had one thermostat in my two story home built by DR Horton. I have had the system service by airtron since I purchased the home new . I have no trouble with this system except that air flow does not cool the upstairs properly . I wanted to get a price from them on installing Damper system in which it could direct the air better and install another thermostat upstairs. The sales professional who took the call wanted to sign me up in his system and pay a fee for the to come out and answer my questions. I explained to him the work would be extensive requiring duct work two long boxes and two Plantums control board etc. He said he could not talk to me but for a fee he would have a tech come to my home. I told him that I would not being paying a serive fee for them to come out and decide if the wanted to do the work and that I was disappointed in his company as was not going to pay to have them coming out. I would not waste my time with John Wayne If i was thinking about using them very very disappointed.

Mariana D.

San Antonio, TX

Jon Wayne HVAC service 04/17/2024, The guy who came for annual maintenance did not do his job. He refused to drain the air conditioner, last step on the job, saying that he thinks I need a plumber due to air conditioner drains under the sink. He drained the line before the plumber started anything, and the sinks did not clog. Because the plumber came without been necessary, he dropped some crystal Clorox into the sinks just to justify the need of the plumber, of course for $200. Jon Wayne is not an honest company, pushes other unnecessary services just to charge the customers more money.

Matt M.

Called to get a second opinion on a AC coils replacement. Lane was honest and very knowledgeable. He is the epitome of outstanding customer service.

Joel G.

Was needing to change the filter on my heat pump system that was installed by John Wayne. I'm new to this house and heat pumps so I really didn't know where to begin. After a brief and very informative conversation with Sienna, I was given the brand name and model number for my systems filter and I was able to research and perform the repair myself. I also got a follow up call from Matty to see how things went. This is a major service company that's be around for years and they were not pushy or demanding that I must have a technician come out to replace my filter. They had the kindness and courtesy to call back and that's something I value in a service company. I will definitely be calling John Wayne for future services and they will definitely get my highest recommendation.

Melvin A.

Steer clear of this company. I recently purchased and moved in my home less than a week ago, and just yesterday, I tried to use my HVAC system (for the first time) because it was freezing weather, and needless to say, it did not operate. The codes said the refrigerant was low and the coin cell battery needed replacement.

I contacted Jon Wayne service company because they conducted a full quality inspection of the unit a little less than a month ago. The technician arrived the next day and checked the system, and to my surprise (not)...there was a problem with a sensor, that was not even coded, that could cost upward of a $1000.00 or more for repair. I explained I just moved in and never had used the heat system before. How could a system, that had not been used, go bad in less than a month after a full quality inspection...in which I was told (by the technician) worked perfectly fine.

Total ripoff! I had no choice but to pay around $500.00 for basic repair, because I don't want my kids to freeze again like yesterday.

Donna O.

OMG Jon Wayne Service Company sent the two most professional, mannerly, clean plumbers to my house today. The job they did was excellent, quick, and completed and we barely knew they were here. I highly recommend them and can't thank them enough for the outstanding job they did. Jon Wayne has earned my trust and will get my business forever!

Caroline A W C.

Over a year ago, I had a leak in the ground outside my home. We foolishly paid Jon Wayne to fix the leak but also added a new spigot to the plumbing. I didn't ask for a new spigot (which has their name/logo and an aerator) and mentioned this to the tech, who told me it was free (it wasn't free - it is factored into the supply fee)! Lesson learned, and the next time I had a plumbing issue, I called someone else. However, the one thing we cannot get over is that this free new spigot sprays every time it is turned off. Not just a little spray, a HUGE spray, soaking anyone close to the faucet. See for yourself in the video - I made sure not to cuss #JonWayne out on video but rest assured, every time we use that faucet, they get an earful. #JonWayneFail #JonWayneReview Video on Facebook https://www.facebook.com/screamingchickensmom/videos/293223450441559
We reached out to Jon Wayne for services prior to this repair and you no-showed on us twice, Don R. wrote us a lovely apology letter so we decided to give Jon Wayne a second chance. At this point, my husband doesn't want any employee of Jon Wayne stepping on our property ever again.

Troy N.

Extremely disappointed with Noe Garcia and Jon Wayne. What was a routine maintenance check through our service plan turned into a deceptive sales pitch to my wife for a complete new system. Claims of mold throughout the system to include the duct work was confirmed to be untrue by two other reputable companies today. The packages offered by Noe included plumbing rescue and other memberships that weren't requested, explained or separately priced. Unnecessary duct replacement for 8 vents for $7,995, cleaning of same ducts for $5K. Cheapest package offered was $24K with the highest at $30K. INSANE!!! We have been with Jon Wayne for almost 20 years but they lost a customer yesterday. We will be canceling our maintenance plan and purchasing a new unit from another company.