Jon Wayne Heating & Air Conditioning

Carrie C.

I was dreading our yearly check-up only because the serviceperson is also a saleman!! we purchased a whole unit for the price of a car, along with THE GOLDEN WARRENTY of 12yrs..ok my family told us we were foolish but we felt we wouldn't have to deal with anything for years to come.Well according to the serviceman that come to service our unit (every year) we always need SOMETHING to add to our unit..of course we let them know we invested thousands of dollars into our unit and its only been 4yrs since we purchased it.makes us question our purchase .Some are pushy, some just remind us we can make it greater!! just would like to say we r very happy with our unit and the savings in our electric bill..just not happy with this sales pitch..every year..

Beth S.

On time, professional, and descriptions/explanations are thorough + easily understood. Both AC and heat are significantly less expensive than with my previous unit. Scheduled maintenance is very helpful - I do not worry about problems with the system. I am extremely happy with Jon Wayne and recommend them most highly.

Bob P.

A.C. went out and by the afternoon i had a Jon Wayne service tech "John" came out same day was polite professional and zeroed in on the problem and 30 mins later problem was solved. There are not many companies that I found to give such excellent service. I would highly recommend them to anyone in need of A.C. service or the other services this fine company provides

Levi H.

Service above all others. Professionals looking and talking AC men. They wore protective shoe covers while inside to protect my home. My AC bill has dropped substantially sense we installed are smart system with zones back in the spring. My home is over 3500 sqft. My elec bill has dropped substantially in the hot months of June July and August. I can't wait to see what my 12 month history is going to look like come next spring. Thanks Jon Wayne for giving us the ability to keep our bedroom at 69 and each of our 3 small kids rooms at their comfortable temperatures. The climate controlled zones are perfect for us and your staff was great from beginning to end.

Mike O.

We recently moved to San Antonio and purchased a home with an old AC unit that quickly went out. Considering the summer heat, I called a few contracters to give me quotes, and I must admit I was looking forward to Jon Wayne because they seemed reputable from their commercials.
A salesman showed up pretty quickly to diagnose my home needs. He spent over two hours at our house, which we weren't expecting, but gave me peace of mind that he was doing a thorough job. He gave me quotes that were WAY higher than the competition, but he pitched me the Jon Wayne sales deck that talked about how honorable the owners are... and I fell for the pitch like a sucker!

Long story short, I was happy to pay a premium for an honorable company but was sorely disappointed. The installers put in a smaller unit than we were told we needed from the extensive diagnosis. I tried telling them there was a mistake, but the salesperson rushed to my house to assure me that the smaller one is what I needed. I tried to explain him the ethics about a one sided change to an agreement post execution... but he wasn't getting it. He obviously just wanted to get the job closed out.
His manager eventually offered to cut some money off the amount to compensate for the smaller unit that was installed. Not wanting to deal with them anymore, I agreed. However, they still submitted the full price to the financing company!

Now I'm wasting even more time disputing the balance!

I'll never use them again, and I WARN ALL OTHER CONSUMERS TO GO WITH A DIFFERENT, HONEST COMPANY!

B W.

I've had multiple exceptionally bad experiences/outcomes with Jon Wayne at two different houses. Several years ago after a series of errors and poor workmanship by multiple Jon Wayne technicians I ultimately needed to replace an entire system that was only 6 years old. During the course of that experience I had a service manager sitting at my kitchen table that initially refused to speak to my friend with prior AC experience that I had asked to be present for the visit. It was completely unprofessional and an egregious violation of customer service 101. Given the history of poor workmanship leading to progressively more and larger problems as well as the unacceptable customer service I experienced, I used a different company to do the new installation and swore off Jon Wayne for good. I did not leave a review at the time, hoping this horrible experience was an aberration for the company and not business as usual. However, now years later in a new house, I made the mistake of calling them back since all the HVAC units in this new house had been previously serviced by Jon Wayne. Mistake. I called to request their seasonal tune-up and new filters for my 3 units. All units were completely functional for the prior year ahead of the Jon Wayne technician's arrival. After 5 hours, the technician left my wife recommendations for two thousand dollars worth of repairs and upgrades. My filters had still not been addressed and one of the units was completely nonfunctional after the visit leaving all my children's rooms at a very uncomfortable 87 degrees for the night. They were not able to help me again that day despite very clearly being the cause of the malfunction. I scheduled an appointment for late the next day since I was going to be at work until then. They initially accepted the appointment time. However, the next day they called to tell me they were not able to accommodate that time frame because it was too late. When I voiced my displeasure at this the operator insisted that I had "refused repair recommendations provided by the technician" somehow suggesting that it was my fault I wouldn't have air conditioning for an additional day because of my difficult work schedule and ignoring the fact that I had completely functional systems before they provided their "tune-up." Outrageous. I cancelled the appointment and called a competitor who was able to accommodate my schedule. It was against my better judgement for me to have called Jon Wayne back. I would very highly recommend anyone else shop around and use an alternate service provider.

Julie E.

We had such a good experience with Jon Wayne!! Our AC broke in the peak of heat of July. We had a home warranty and were trying to go through that to get our AC replaced. The customer service was awful and it was such a slow process. It took a week for the claim to get approved. We decided to cash out of our home warranty and find our own contractor. I found Jon Wayne based on awesome reviews on google. I called them and was so impressed by their customer service and attention to detail. They set up an appointment for someone to come inspect my AC problem. I loved that it was an appointment, not a 4 hour time window that I was expected to be home for, even though they may not show up til after. Kevin showed up promptly for the appointment. He was polite, friendly, and explained EVERYTHING to me. He was thorough and detail-oriented. He went above and beyond and measured my whole house to ensure the AC unit was the right size for an efficient system. He found that we needed more return air and suggested we add a new return air vent. The crew that came and fixed it were also polite and friendly. They did a good job. They scraped up some paint on the trim of the doors next to the attic. The day after they completed the job someone called to see if I was pleased with their work. I told them about the paint that had been damaged. They sent someone to come fix it about 2 weeks later. I am very pleased with the product and customer service! It's more expensive than competitors, but I think it's worth it due to their extensive knowledge, thoroughness, and customer service!

Douglas S.

Their tech was on time very thorough. Reported my system was working fine and did not need anything. Cleaned inside and outside system. Did not try to upsell me, etc.

Joseph B.

I had an appoint with a John Wayne rep today with the understanding to get a complete estimate for a new AC system. The first thing out of the John Wayne employees' mouth after introductions were, "are you ready to make a decision today?" I said no I always review the documents and look up reviews on the product, etc. I want to take a look at the model numbers and see how some hold up better than others. That is when he informed me, they had a company policy which states they DO NOT provide written estimates. I told him are you serious, who makes a 5k+ decision and not receive a written estimate. He goes on to say, well they have specials that change every two weeks, and different promotions, etc. I said that is wonderful but what does that have to do with an estimate? My pay check stays the same every two weeks. I knew where he was going, I saw their approach was going to be a pressure sales approach. I mean who doesn't give someone a written estimate? I told him, we were done. My interaction lasted probably less than 3 minutes and he was on his way. I just though the whole thing was quite honestly strange.

Kevin H.

I called to get a quote on having my AC serviced since my home is 3 years old. First they tell you about this package is $600 marked down to $179. Then when I asked about my filter replacement they quoted me $105 for an Aprilaire model 410. This is a $30-40 filter. I asked the agent "are you sure" She was sure. Whoa mamma! The agent apologized. Even she felt guilty.