Jolly Plumbing

J. Andrew H.

I pay $10 per month to be a ""preferred"" customer. Called this evening for a clogged sewer line. Was told a tech would be onsite in 60-90 minutes. After more than 2 hours I called for an ETA only to be told that ""the tech just quit"". What the??? In the middle of a shift? And now they tell me they have no one until Monday?? Get the damn owner or manager out here. This will be our last job with Jolly.

Nicholas G.

I hired them to fix a gas leak earlier today

Pros: the guy that did the work, Jason, gets 5 stars. Very professional and friendly, really seemed to go the extra mile and explained well what in the installation was wrong, etc. So he did really well.

Cons: their prices are *freaking STEEP*. Like 2-3x what I would think a ""premium"" service should be. Some 4 ft of 1/2"" pip and 2 hours of labor was.... more than I want to admit in writing. Comfortably into the four figures.

Jason did talk to my home warranty company directly and they called me indicating they agreed to pay the lion's share so whatever he said worked great. I was worried it was too much and they would deny it. I guess I should have called around and gotten more estimates and that would have saved me the stress but I didn't want too many people running through the house during Covid etc. But luckily it all worked out I guess.

So in summary: great job; pandemic pricing.

John B.

$200 for $1.26, go elsewhere.

I scheduled an appointment online to cap a gas line that is outside. The retail price of the part is $1.26 at Home Depot, and it would have taken no more than 15 minutes to cut the pipe and install the cap.

I was informed that it was a $200 minimum, I laughed and sent them on their way. There was never a mention of the $200 minimum in the confirmation email. There was however a lengthy email regarding my responsibility regarding protecting them from Covid-19.

Apparently, their customers don't deserve the same courtesy as the two employees arrived without wearing masks.

Save your money, save your time, and maybe your life, look elsewhere for a plumber.

Ryan M.

I had a clay pipe that busted on me. So I had Jolly Plumbing come out dig out the pipe and have a new PVC pipe put in. They also agreed to connect it to the city sewer line for me. We shook hands on it and and when I came back from work later I found out that they did not connect the pipe like we had discussed. So they had already charged me once to dig the old clay pipe up and put in the PVC. Then they went and charged me again to connect the pipe to the city line. So total job was about $9k. I felt they should have kept the original agreement we had. However, they charged me again to dig up the PVC pipe to connect to the city line. Original job was going to cost me about $7k. So I was amazed when they charged me extra for something that should have been done the first time. I will not recommend Jolly Plumbing for anything. They will over charge you if you are not careful.

Clubhouse C.

My 88 year old mother called Jolly to have a drip fixed in a bathroom sink. She said they put a black washer in it and were gone within 20 minutes. They agree with the time. They say they replaced both cartridges and the aerator. Either way, they charged her $328 for 20 minutes work. I thought it was a mistake and called them. No. That's the correct price they said. They said they're not always the cheapest. With that I agree. Never again!

Jean W.

It is late and I am sick because my house smells awful. I was so excited to have Jolly Plumbing fix a problem in my house and now my house has smelled like rotten eggs and they did not do the work they said they would.

Donald M.

So I was happy with Jolly Plumbing prior to moving to NKY...during escrow they found my septic tank lid, dug it out...and checked to insure the septic at least probably worked (that's right) and didn't leak..all well and good to the tune of over one thousand dollars...fair enough I guess. Now to the present: out of a sense of loyalty to them I called about a leaking 1/2 gate valve that served my hose bib outside..located in my dry, warm basement....another gate valve of the exact same type that was frozen..located in my warm dry basement...frozen meaning with a handle that wouldn't turn..additionally running a simple 3/4 condensate line 10 feet from the furnace to the floor drain..again in my warm dry basement...as well as unfreezing the big brass spigot on my service sink in the basement (just stuck in place) (penetrating oil much)...again in my warm dry basement...all work to be done total and complete easy easy access..no small spaces...no crawling...none of that...just stand in place and work.....and additionally replacing a cheap mixing vale at the upstairs service sink (new) in the laundry room...the young man listened to what needed to be done...went out to the truck for about 10 minutes to get pricing...and returned..I only got as far on the estimate as the gate valve replacement......I was honestly flabbergasted at the pricing estimate just to change a cheap $15.00 (that's right max fifteen dollar)
1/2"" gate valve...simply un-sweating the old valve in place and replacing it...super simple..estimate $350.00 dollars.....look, that is the price I would have paid for the whole job...not just one fixture...MY BACKGROUND: I was a mechanical contractor in California for over 30 years..you know...large commercial heating/ventilation/cooling towers/gas chillers...hospital work..public works..I built cooling towers and manufactured replacement parts in my full service sheet metal shop in Huntington Beach...I know what the cost of doing business is...seriously in California, too! But hey, this is piddling little nothing work..I mean my lord the work to be done was in my warm basement...no access problems whatsoever...everything completely easy to get to. And look, for instance lets price some material::: a 1/2 copper gate valve can't cost more than what, maybe $16.00 dollars at the supply house, if that?...so I guess I'll go buy some MAPP gas, some cheap silver solder..a couple of valves...some schedule 40 PVC and a couple of fittings, and a cheap fixture for the sink and spend around maybe $130.00 dollars at the outside (at the outside) for materials at Home Depot???? Lowe???..and save over $1500.00 dollar or more just doing it myself!!!!!!...I wonder what happens to poor people here who can't afford prices like this?? What happens to them? Am I out of touch? No, if it looks like a duck and quacks like a duck it's a duck..so when you get an estimate from a company like Jolly prepare to ""DUCK"" LOL..I DID! Nothing personal against Jolly plumbing...I sure they're very nice people..they seem to be on the phone...but let the buyer beware, right?

Charles V.

This was my first time using Jolly. I went with them because of the reviews and i wasn't disappointed with their work. Needed drain unclogged and new sink for wash machine waste. It was easy to schedule and the right decision to use Jolly. Brett was very professional and respectful. It wassn't an easy task because of an old house. Brett was up front and explained in detail waht needed to complete the job. They helped me with a discount because i am a veteran and that goes a long way.

Rachel R.

Work performed on time and correctly, however, similar repair in January was $125 which was their minimum because it only took approx 15 minutes. Today fixed another leaking faucet, approx 15 minutes and cost was $240! He did give pricing before performing the work, but I wish I'd asked on the phone before taking time to schedule a call. Contacted the office and spoke with service manager (Ryan) who said it was a new billing structure they've recently implemented. Be warned, if you're a returning customer you may be in for a shock and if you're a new customer, you may want to get other quotes first. I won't be using again.

Debbie M.

We had Jolly Plumbing out today to install a toilet, shower head and kitchen faucet. It took about 80 to 90 minutes max. They charged us $650.00!!!
That's $8.22 A MINUTE FOLKS!
Never again. We have been a customer a long time including using them for my husbands business.
Heads up people!!