Johnson & Johnson Heating, Air Conditioning, and Plumbing

Brenda C.

I contacted Johnson&Johnson Heating and Air Conditioning because they are local and a family business and their reviews were good. I called in because my thermostat was reading higher than my programmed setting. The technician they sent immediately started upselling saying that my unit needed to be replaced and anything they did would be putting a band-aid on it. He recommended replacing the fan motor and adding more refrigerant. He said he couldn't see how much was already in the system so recommended two pounds. He also said that the filter would need to be replaced soon, but not immediately. He also managed to upsell their comfort plus plan so I could ""save money"" on their services that day and for future check-ups and filter installations (we provide the filter). He left without checking my thermostat to ensure thing were in order. The system was working within within 24 hours. We had a cold snap after that and turned the heat on. No issues with heating. When it got warm again, turned on the a/c and it was doing the same thing as before - hotter in the house than the thermostat was set for. I called J&J to complain. They sent the same technician out to investigate. He immediately came with an attitude saying that it's probably because of my filter, which was filthy and needed to have been replaced immediately. News to me. Then proceeded to say that I shouldn't have turned the heat on because it evaporated the refrigerant. When I questioned the filter, he brought it in my house, and it was dirty and dusty, and started to open it in my house to make a point, leaving dusty and dirt on the floor. He also let himself in without knocking or ringing and my son ran to the door so the cat and dog wouldn't get out. He told the technician to close the door and the technician made a snide remark about opening the door again. Basically said the unit had to be replaced. I then had to track down the Service Manager to complain and share my experience. He ended up sending a more seasoned technician without charge to see what was wrong. It was determined that my inner coil had a leak and all the refrigerant was gone. Why wasn't this done from the beginning before I wasted $400 on refrigerant and probably the other $800 on a new fan? Don't use them. And don't let Howard come to your house. The only saving grace this business has is the lady who answers the phone and schedules appointments, Kristen. She's consistently pleasant and helpful.

Stuart Y.

Charles and Dave came early in the morning and had our whole house done in short order, less than two hours. They explained their process and made sure everything was taken care of. Our home has older duct board and we were worried that it could be problematic, but it was cleaned thoroughly and efficiently.
Jocelyn in the front office was also very helpful in coordinating and scheduling our appointment.
I would most certainly recommend J&J to anyone.

Jo Ann A.

Johnson and Johnson recently installed a new through-the-wall AC unit as a contractor for Lowes Home Improvement. I wanted to be able to use my existing wall sleever if possible. The sales rep said he would order a unit that approximated the size of the opening, but when the unit was installed, there was a 4-inch gap on the inside wall between the top of the unit and the sleeve. The repair people put a piece of insulation in the gap to seal the opening. When I told the sales rep I was unhappy with the way it looked, he was very rude and quoted me an exorbitant amount to get a new sleeve. The owner of the company finally agreed to send me the new sleeve at no cost to me, but would not install it. So, after paying $2100 for a unit that retails for under $800, I now have to pay someone else to finish the job.

Jennifer B.

Our furnace stopped working In the middle of the night. Mind you it was 17 degrees outside! I called first thing this morning and they fit me in! They sent Will to fix it and he did! He was very friendly with my golden retriever who really wanted to help! This is the second time we have used them and I would recommend to anyone!

Dennis B.

Great service, on time. Install was great, the guys took care of everything, no mess and cleaned up everything. The 30 day follow up guy came out, did some test and said everything was great with unit.
I highly recommend Johnson and Johnson for all your HVAC needs.

Kee D.

Unless Jesus himself came down and personally admonished me to use these crooks I would N E V E R call their number again. These guys pulled up at my house at 9:00am and by 9:04am they were writing out a $106 bill- for 4 minutes of their time. They did not even give me an estimate, just told me a sales guy will have to come back out. Again I repeat, $106 for 4 minutes. Tell me in what universe is that just or fair? NEVER use them, they are terrible!

R C.

I've had Johnson & Johnson out to the house to do Preventative Maintenance and a service call. Both times they were prompt, courteous and did a good job. I would highly recommend them for your HVAC needs.

Stevie N.

I had Johnson and Johnson install a new unit had them out several times in a 6 months spand to fix issues, they did resolve my issues however with one of their smart thermostats that they replaced 3 times they forgot to clear my personal information and intstalled that same thermostat in a lady's home, which had emailed me and stated that she could see my address phone number email account information and stored router informatim which now a days is bad if your smart enough you can do real damage with. My home is a smart home so Alexa was connected to the device which means that lady could have gotten my credit card info and opened my front door if she really wanted too!
Sad thing is they don't admit to any wrong doing so I had to file a suit against them.. very sad and was such a head ache..... the worst thing is the office manger called me apologizing and offered me the same system for free again, I feel so wronged from this and how they handled it for being such a great company......

Sally J.

Wow!
Johnson & Johnson stayed until 10:00 pm last night to finish a 4-day natural gas heat installation in our 240-year old house. It was a difficult job done promptly and professionally.
The workers were all great, especially Travis.
They were good to our dog Rosie, too!

Chad B.

Be careful with Johnson's pricing.
Have used Johnson Heating and cooling for all HVAC needs for the last 15+ years, and after the acquired Kellie plumbing used them for plumbing needs as well. For the first time today had obtained a second quote before they arrived. Johnson quoted $4500 to replace water heater by the plumber who showed up. The second quote was for $1700. I told the plumber who came that he was way to high. I called the Johnson office and left a message, the person who answered the phone said should leave for the VP (who has still not called back after about 4 hours), but the plumber who can called back and said he had quoted wrong and was only $2700. Wonder how many more quotes were wrong? Think they will refund the money if they decided quote was wrong? Looking back at some of what I paid for various things and checking prices they are usually 1.5 to 2.0 times the price. Maybe there employees get to keep amount over certain sales price? Maybe you get tagged with a don't look at prices? Who knows, but if your going to use make sure you get a second quote.