Johnson HVAC

Rich O.

One star is way too high for this company. I was referrEd to this company, which claimed they'd perform the service requested. it was a month out to get the first schedualEd appointmen... I rearranged my schedual to make sure I was home during the appointment time. Day of appointment they were no call no show. I called into find out what happene.. the tech (apparently there's only one) called off that day.. I rescheduled around my work schedual which was a hassle as they didn't want to listen.. again the same thing... as it was getting cold I needed the service done... they wanted to do nothing but argue with me then tell me they couldn't do the service, unwilling to was more like it...absolutely the worse company to deal with... then they cancelled all service ...

Rachel V.

Awful- a joke of a company. first time the guy tried to show up 3 hours late without so much as a call to tell us he was backed up. We rescheduled, the second time he did the same thing. When we called the company to get an ETA it went straight to voicemail. dont trust them with a single thing in your home- zero professionalism, no respect of client's time

Sharvette G.

This is the most unprofessional business i ever came across, i wouldn't recommend him to fix nothing of mine....

Ryan B.

I had Johnson HVAC scheduled to come out to my house this past friday through a home warranty service they never showed up. SO i called them yesterday and not only did they lie to me on the phone they didn't show up today after rescheduling. They did call today though and tried to reschedule for this Saturday. I then told them I would contact the home warranty to have a different contractor assigned. When i was having having the job reassigned through the home warranty company they lied to the home warranty company and said I was never on the schedule for today. They are not professional in any way. DO NOT USE THIS COMPANY!!!!

Robert L.

Johnson HVAC is the worst. The owner/technician is a danger to your home. American Home Shield insists on sending this guy because he's cheaper for them to use. He caused an upstairs leak that destroyed the ceiling in my kitchen. When asked to fix my ceiling he offered me $300 knowing it would take much more than that to fix. He has no plumbing, HVAC or electrical credentials. If he comes to your home, immediately get him out of your house.

Morgan C.

Terrible. They were assigned to me from the home warranty company and the day they were scheduled to come, they were a no call no show. My air still isn't working. Terrible

C Z.

ZERO STARS. This is one of THE worst companies we have ever encountered. Last winter, we had no heat for a month, while waiting for Johnson HVAC to repair our HVAC. They misdiagnosed the problem, then ordered the wrong part, then once the part arrived, there was a delay in assigning a technician to come out of here to install the part. Delay after delay after delay.

Now it's summer, and we have no air conditioning. Johnson HVAC initially diagnoses the problem as a motherboard issue. The part is estimated to arrive in 3 days by our home warranty company (American Home Shield - also one of THE worst companies we have ever encountered... but that's a separate review!). We did not know this shipping estimate. We did not hear anything back from Johnson HVAC for 2 weeks.

My husband finally calls Johnson HVAC one morning, ends up speaking to a technician, who informs him - oh, the part is already here! This surprises and angers us - because we had not heard from Johnson HVAC that the part had arrived to schedule a time for the technician to come. The technician said he would come later that day.

When I called the Johnson HVAC office to confirm the time the technician is coming, both Angela (dispatcher) and Alina (manager) said the earliest a technician could come is next week! This obviously conflicts with what the technician told my husband. When we called the number the technician called from, there is no answer. I call American Home Shield to try to get a clear answer given the contradictory information. Long story short, after a very confusing day, the technician shows up, despite the office having apparently no clue a technician was even coming!

The technician now tells us the condenser motor fan is the caput and the problem and that he has to run back out to their warehouse to get the part and assures us he will be back the next morning at 9am to complete the repair. Well... next day, the repair was not done.

At this point, we checked into a hotel! It was scorchingly hot, and with a young child and also being pregnant, the conditions in our house was unbearable! So from the hotel, I call American Home Shield to figure out what's going on with Johnson HVAC. I SPENT 3 HOURS ON THE PHONE. It was necessary to have the home warranty company on the line, since their calls are recorded, just so Johnson HVAC could not lie repeatedly about what's going on!

Specific lies I was told:
-Angela (dispatcher) said the reason the repair was not done was because the technician scheduled to go back out QUIT and they haven't heard from him and don't know what's going on. Later that same day, Alina (manager) told me that's not true, and that it's ""none of my business"" what happened to the technician, and actually he ""took a sick leave"". Um... okay? I don't care whether the guy quit or not - but fact is, Angela told me he quit, so why would I just make something like that up? But Alina felt the need to cover up what Angela told me, by essentially lying to me and/or accusing me of lying!

-Angela (dispatcher) told me at 8:30am when I called (WITH American Home Shield on the line) she had no info about what's going on (due to their technician quitting), but would call me AS SOON AS their senior technician and/or owner shows up in the office. She also said she'd have the senior technician call me within 5 min of arriving and that this issue would be their first priority to address. I was told morning, and the American Home Shield agent when she spoke to them independently, was assured definitely before noon.

Well, come 12:50pm, no call! So I call American Home Shield and have them do a 3-way call with Johnson HVAC again - and point out that Angela did not keep her word. And she gets SO mad at being called out for her dishonesty - all she does is say in this offended, self-righteous way that she is absolutely NOT a liar! So I ask her what she wants to call that behavior? Not keeping one's word? Being irresponsible? She does not apologize for not calling. She defends herself and says that ""the time just got away from me.""

Gee... thanks! I thought this was a business! Talking to her was like hearing Trump speak - no logic or sense or consistency whatsoever. And NO sense of responsibility for her own actions!

And guess what... today, it's July 4th, and our family is sitting around waiting for a technician to come. Initially scheduled between 10-3pm... NO ONE has showed up! We are looking at, possibly, another hotel stay!

We are also trying our best to find an emergency handyman to come to at least install a window A/C in the bedroom, so that the house is livable for myself and our son. Clearly, from not just my review, but all of these reviews, NO ONE would VOLUNTARILY choose to use this business; we were all FORCED by our home warranty! What a crappy home warranty company also! And if you are a tech - do not work for Johnson HVAC unless you want your reputation totally sullied by its horrible business practices!!

James S.

This is the worst contractor I have ever dealt with. Our furnace broke in mid January. There is a home warranty and they directed us to Johnson. Johnson has still not succeeded in correcting our issue nearly three months later. They have been to the house dozens of times. Most times they don't bother to bring the parts or the correct testing equipment. They literally brought the wrong furnace to the house. They destroyed our carpets and refused any responsibility. They damaged the walls. Many of their technicians are completely without expertise or certifications. They don't understand basic elements of hvac repair that one could learn in a few minutes on YouTube. Avoid them at all costs.

Kyle S.

Johnson was the most unprofessional ""professional"" I ever met. I called him to replace a rotted toilet flange and he did not show up dressed to work. That is just the beginning! He put in an over sized flange which required 4"" piping. He added about 3' of 4"" piping then horizontally downsized it (against building code) to the rest of the 3"" piping in my home. This then caused a backup. I paid almost $700 for a real professional to come fix it. I gave Johnson a chance to reimburse me, he then lied to me and said he never replaced any pipe in my home. He also left a huge mess. The plastic shavings from sawing the pipe. He spilled an entire can of glue in my basement all over my water heater and washer. He cut open my sewage pipe and left for over an hour and let me whole house smell like methane and sewage. No one should ever hire him again and the home warranties that he contracts with need to drop him.

Carley H.

Do not use this company. If you are assigned them by American Home Shield, do not accept. Refuse service and ask for a different service company from the beginning. They took a week to respond to plumbing issues causing sewage in our basement, regardless of the fact that we have very young children in our home. When they arrived the immediately tried to charge us $280 to install a clean out (we already have at least 5 cleanouts). They said they would return the next day at 9:30. They didn't show up until after 12 (after we called). Then after all that they misdiagnosed the problem and never properly reported their findings to American Home Shield.